They are the best at Paradise Pools and spas. I love their products, the Pool Life MPT 3 tablets…read moreseem to work the best and don't dissolve as quickly as others on the market. Robin is the best at helping us with chemicals we need to keep our pool clear. We have used them for years. Highly recommend!

Absolutely disgusted with the service we have received. Over 20 years, we have remained loyal to…read morethis local company. This will not continue on after this latest experience that they still have not worked to resolved. 8 days ago they installed our liner, it looked beautiful. We were told to fill the waterline up to the lowest step, and they would be back the following day to complete jets, so on. It's not EIGHT DAYS LATER and we have received every lie in the book. Our liner is buckled, coming apart, filling with water an air behind the liner... it's an absolute mess. We have pleaded over and over again for them to come out and fix this.. they have not done so. Review the photos to see just how bad this business has done us. We are absolutely disgusted!!!!

used to be good a couple years ago. my mother went in to get some chemicals and some lazy idiot…read moreworking there resented having to help her get the chemicals and grudgingly helped her load four FORTY POUND bags of salt into her car. She's 75 and has had a hip replacement. This guy expected her to not only carry everything to her car but also gather $350 worth of chemicals from around the store when she has no idea where things are kept. Watch it pal next time you'll be talking to me! Complete trash.

What terrible customer service. James Gill, the employee at the counter, was incredibly rude to my…read morechild and I. He had a terrible attitude and was completely unhelpful. I will literally never go to this store again. If you need help go elsewhere as this guy's bedside manner was the worst. Also, who upsets 6 year olds on their birthday? We won't be back.

I had CPS perform a pool inspection prior to closing on my house. The report stated "normal wear…read moreand tear ". After moving in I noticed 3 leaks in the system, one from a crack in the bottom of the filter housing. I contacted the technician and the owner of the company. Both stated all 3 of these leaks were new but they would "cut me a deal " for the repairs for $2,100!! Stay away from this company. Having a pool inspection by them is a waste of money. I hope this review saves someone the headache I've experienced.

Won't back their work. CPS put in a new pool liner in the…read morehouse we were buying as part of the homeowner repairs. 18 months later (now) liner tears loose from the steps and they say they only gaurantee the work for the original client. Of course they'll write up a new work order @$110 an hour. Didn't do it right the first time so they want to be paid again??? Run screaming from these guys.

These guys are phenomenal. We originally went to them for the first time a few years ago when we…read morehad a basic 15 ft round Walmart pool and needed help with a spare part for the pump. My husband and an employee ended up getting into a conversation about the previous owners of our home leaving an old Hayward pool pump and filter system here. Next thing you know, we left with pipes and parts needed to connect that pump to our pool. The following March, we were back there again, only this time it was to purchase a much bigger and better above ground pool from them. We opted for the 15ft x 30ft oval pool, 52" deep. They made the process easy, and within a month, our pool was installed and ready to go. It would have only been 2 weeks, but weather was consistently nasty and the date kept getting pushed back. They even make bundle packages to include decks, which we took advantage of. Since then, we've used them for products, free water testing, advice, and more. It's always a pleasure going to Spa and Tub, and the kids love getting to see all of the hot tub and pool displays when we go in. These guys (and ladies!) are always incredibly helpful teaching me how to keep my pool top notch and sparkling clean, and never try to sell us anything we don't need. I trust them 100%. If cleaning and maintaining your pool isn't your thing, they offer those services as well. Give them a call.

DISCLAIMER: Spa & Tub along with their main installer, Sean, are highly recommended. My experience…read moreis below------- Bought a 15x30 pool and I think I'm going to love it. I'm not sure yet, because I haven't been able to use it. My backyard was a tricky install due to a very steep slope. Communication was severely lacking with the plan and install. Salesman didn't go over any install plans, just said an installer would get with me due to the install being unique. Our installer (Sean) was very polite and seemed very knowledgeable. The install requires 2 retaining walls, the First was done quickly to allow the pool install. The second one took 3 days of phone calls before someone showed up. Once they did arrive (after 5 pm) I had to leave and asked if I could just leave payment with them. Owner (Zeb) asked me to leave it in his truck. Opened his door and there were bottles of beer with condensation on them, obviously cold, so not only were they drinking while working on my property, but also driving. I was left with a huge gap between my house and retaining wall. When I called to see about someone returning to fill that in, I was told that was my responsibility unless I paid an additional $500 after I had already paid a total of $5700 for install and retaining walls. So, I spent a week after working my regular job outside with a shovel to fill in the gap so my foundation to my home wouldn't crack. I'm sure this review should have gone somewhere else, that Pool and Spa are simply selling a product and then done with it, but anyone reading this needs to be aware of what happens after you buy. Ask questions, be persistent and demand all steps in writing. I would buy a product from Pool and Spa but wouldn't recommend any work done by Zeb or Brown Construction.

We have had several issues with our Pentair pump. It was installed in 2022. We have been able to…read morecover the issues fortunately because of the warranty, but our biggest problem is we CANNOT get the field rep handling the Pentair warranty work to do his part. And guess what, the ONLY Pentair technician is David Roos of Roos Pools. Our most recent issue with this pump began in January. Our communication with David Roos began on January 07, 2026. He will NOT show up when he says he will. It takes tremendous effort on our part to get honest, transparent communication from him. Pentair finally sent the part TO OUR HOME and we still could not get him to stand by his word. Pentair sent this latest part and it arrived in two days. 16 days later, David showed up after many attempts to get him there, after many lies about coming and then not. He stated that Pentair sent the wrong part and said they were sending out the next day. This was 12 days ago. He continuously tells us that the part hasn't shipped or been received. I called Pentair today and they confirmed David's story as a lie. They are contacting him and I am going to just pray no one else has to rely on them for anything.

Don't bother, wouldn't return my calls. Eventually had pool demolished because no pool companies in…read morearea cared enough to discuss my needs.

Went above and beyond to help me, a beginner, with my new pool! Excellent instructions and fast…read moreresponses got me and my pool up and running!

I am very happy with the outstanding service I received! Ryan is definitely an expert in his field…read more The quality and efficiency of his work exceeded my expectations. He inspected my pool system and let me know exactly what it needed. He did a very thorough job with attention to detail. Excellent and honest service at a great value! I highly recommend Proper Pool Service to anyone who really wants the best pool service. My pool is sparkling clean and all the pool equipment is running perfectly now. Thanks to Ryan at Proper Pool Service!