Great communication and quality. They have extensive knowledge and experience. Trust them with all my pool needs.

Better Business Bureau Rating F. Not BBB Accredited Business. Most Unprofessional Dishonest Manager/Owner. Strange staff dragging chemicals, carts and equipment across private property. PSP by phone states they won't enter into signed private property, however send unauthorized employees onto Private Property. Avoid this completely unethical company at all costs. Manager/Owner RUDE to the Nth degree, disregards people, homes and communities. Never answers the phone, voicemail can not accept messages, mailbox is full, office is closed, it never ends. PSP does NOT have authorization to utilize, access or enter onto Private Property. PSP is NOT authorized to Trespass with chemicals, equipment and people. PSP continues to operate unethically putting it's employees in jeopardy. The pool is Green & Dirty, Gate left Open Fully Ajar every time! Find any other reputable company. read more

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We will never ever recommend them horrible service communication is a nightmare After 6 months of listening to their excuses we canceled them beware they are horrible and there techs and pool cleaners are lazy and make all these excuse because they lack experience read more

Deidrick and the Plaster company did a good job on my pool. However communication with Scott the owner was extremely poor. He was nice while signing the contract but pretty much after that he would not get on the phone to talk to me or call me back. I just wish there was more communication with the company and the customer. Horrible company to use. They killed my front Lawn. They drained the pool on my lawn allowing the chemicals to kill it. All Scott the owner was willing to do was fertilize it, in which my lawn guy said its dead and fertilizing will not help. Robert Duff the monthly service guy that did my cleaning monthly is extremely rude. He was charging me $285 for start up which was okay. Unfortunately i had to fire him on 1/22/21 because he called me telling me he was going to have to recharge me $285 because i had my patio pressure washed and it ruined the pool and he needed to do it all over again. Wrong i asked him before my patio was cleaned to vacuum the pool because it was dirty. So now he wants me to pay in full with a half done job. Mind you the pool is suppose to be brushed every other day for a month and he only did it 4 days saying it was his new way of doing things. Was never happy my daughter would watch when he would come and he would NEVER vacuums the pool. Anyway I could go on and on but be careful who you higher. read more

Pool Service Plus - Pool & Hot Tub Service Near Me - Royal Palm Beach, Florida

Since the company was bought out, quality has gotten terrible. For the first time in years, my saltwater pool turned green. My pool service day was always Wednesday, then due to staffing shortages, it became Thursday, then Friday then Monday. May 1st they raised their rates...I finally had enough of the poor service that I finally gave them notice that I was no longer going to use their services. I had prepaid for the entire month of May. but they became no shows after I told them I would be switching to a new service, but they stated they would finish the month off, didn't happen.. Then I receive phone calls they will lower my rate to prices lower than before they raised them. read more

Our pool had many problems. They traced them down and solved all issues. The technician Jim was very nice. I would recommend them for dealing with any issue related to your pool. read more

I am usually not home when they come clean but I happened to be here this last time, and Introduced myself to mike and he is awesome! my pool has never looked better! thanks guys! read more

I have been using this pool service since October 2022. They kept my pool clean for the most part but recently the service has become horrible. The pool they are servicing is at my second home and I hired them to service the pool because I do not go over there every week. In the beginning of April I went over there to do some work and the pool cleaner happened to come by that day. I saw that the pool was starting to look a bit green and he said something was wrong with the pump. I told him that was weird because I just got the pump fixed. He told me he had to call in a service call. To me it sounded like the pump was just sucking air and needed to be primed but I thought since he was a professional he knew something I didn't know. He left and I primed the pump anyway and it started working and pushing water out of the jet like it normally does. I called to let them know I didn't need a service call. The pool became blue again and I thought everything would be ok. I shouldn't have thought that. I hadn't been over there for a few weeks when I went over there again on May 6 to take a swim with family and was unpleasantly surprised to find the pool was a VERY dark green color. The pump was running fine except for the fact that the filter was innundated with green algae. It seemed like they hadn't been doing anything with the pool for weeks even though they were still charging my credit card. I noticed this on a weekend so I called and left a message. I thought somebody would call me back on Monday. They didn't so I called them on Monday and left a message since they didn't pick up. I thought they would call me right back but they didn't which seemed weird since they always seemed to be responsive in the past. Then I called again on Tuesday. Nothing. Finally on Wednesday I decided to call them from a different number and then they picked up. The person answering the phone wasn't rude or mean but had a kind of "I don't know" attitude. When I asked why they hadn't been picking up the phone for so many days they said they only had one person to answer the phone. I asked why they couldn't at least check voice mail and call back. They said they were short handed. She told me she would call the service manager and they would be able to help me. Nobody called me back today (Thursday) so I tried to call back again and now their voice mail is full and I can't even leave a message. Of course nobody has called me back. This is very disheartening because my pool has become so green I'll probably have to pay another company extra money just to get my pool back to blue again on top of what they already charged me this month to keep the pool blue. I handed the pool to them blue and expected them to keep it like that. The way they are acting is making me think that they are going out of business or something. I definitely would not trust this company at all. EDIT: Today on Friday a manager ended up calling this morning. He said the tech has noticed that the chemicals aren't staying in the water and they suggested that the pool has a leak. This doesn't make sense because I haven't been adding water to the pool and the water level is at mid of top tile. In April it did rain about 8 inches but if all of that 8 inches leaked in a month that would be 2 inches a week which hardly seems enough to remove all of the chemicals in a pool that is 5 feet deep on average. Also before they changed techs there was no problem with the pool leaking and it was always blue. Also if tech noticed that chemicals weren't holding then somebody should have called me and let me know so something could have been done before pool turned a dark green. It seems telling people their pool is leaking is a common excuse in these reviews. But why wait so long to say something if it really was? Even right now they still aren't picking up calls and voice mail is still full. read more

I tried to call this business more than 10 times in the last 4 days and left multiple voice mail messages with my number. They never returned my call and they never answered. Beside wasting my time to start a service, I now have no confidence that they will respond when I need them if I was their customer. read more

Horrible customer service. Would not suggest this company to anyone. The reps are rude, unprofessional, and argumentative. Never had a good experience with anyone of them on the phone. Do not use. read more

WORST SERVICE EVER!!! I've used a few pool cleaning services before, some of them aren't the greatest, but ive never had any supposed professional company make my pool worse. My pool turned green due to their overuse of chemicals and lack of professional experience and training. Also they changed the day they do weekly cleaning, without consulting me, the guy showed up on a Saturday when they supposedly don't work, IN THE MIDDLE OF MY KIDS BIRTHDAY POOL PARTY, and argued with me that this was the day they needed to clean due to their schedule. Demanded the kids get out of the pool otherwise they would not return for 2 weeks to clean. They are BULLIES and very unprofessional, i couldn't believe that this is how a company acts and does business. DO NOT USE THEM!!! There are a dozen better companies out there. read more

Pool Service Plus - Pool Service Plus - Pool & Hot Tub Service Near Me - Royal Palm Beach, Florida

Absolute worst pool service I've ever seen in my life showed up did a shitty job overcharged didn't clean the pool told me they clean the pool left palm fronds on the bottom of the pool absolute garbage read more

Great Service and their employees work like a team. I came from an aggressive pool service company and since my switch I have allot less stress. read more

What a Great company!!!! I purchased a house with a pool. I have never owned an inground pool before & was a little bit out of my know how to take care of it. My son gave me this company's name & number. He said "they take care of the pools at his job" which is a large condo complex on PGA Blvd. When we sat down at closing to purchase house the owner gave us the same name & number an told us "this is who has been taking care of the pool for them". I had to hire this company. The pool was so clear & clean but need upgrades. After taking ownership of house I called them to set up with service. They answered all my questions & even the crazy one I had with being a new pool owner. I asked them to give an estimate of refurbishment & adding a pool Heater & Salt system. They did, then had someone call me to explain every step of it with me. They found some concerns with the electrical & I called in an electrician. Electrician found a very big concern with our house that wasn't caught by our home inspection at time of purchase. Now all pool up grades are on hold while electric is repaired with electric company. They are maintaining the pool during this time. What I love about this company also is they took the time to call me to see how everything was going. They are going to work with me on upgrading the pool at different intervals to accommodate my timed finances. Tyler comings in every week & does an awesome job. He knows I have disabled cats in yard & is careful to enter & always closes both gates when he leaves. Thumbs up to him!!!! Thankyou Pool Service Plus.......Christine read more

Horrible service they have not had a pool cleaning guy in months and have one or three diffrent men coming to my home harassing me wile in my home knocking on windows staring in my house a total invasion of privacy I thought I could trust them based on there work ethic but up until recently I have had a enough I have to draw the lawn when I catch one of the employees peeing into my pool. A total disrespect to me and my family we over pay for service and to have this happen is unacceptable upon requesting our money back the in-store manager Josie will consistently hang up on my claiming we aren't interested when I hadn't even got the chance to speak talk about bad business we will never associate with this company's piss poor work ethic we have closed all 4 of our homes with pinch a penny sue to the extreme disrespect and our trying to spread the word to avoid this for others please add in with any of your bad experiences. read more