As a part of a close-knit community, my friends, family, and I recently gathered to share our experiences with Pool Max Miami, and the consensus was disheartening. We are all fed up with the mistreatment we've endured from a certain employee who continues to mishandle customers, leaving us frustrated and disappointed. Time and time again, we have encountered the same employee, Mirna, who consistently displays unprofessional behavior and mistreats customers. It's astonishing to see that despite numerous complaints in the past, she still remains a part of the company, causing distress to new and existing clients alike. Mirna's attitude towards customers is condescending and dismissive. Instead of addressing our concerns with empathy and understanding, she is quick to brush them aside and show complete disregard for our issues. Her lack of respect and poor communication skills create an uncomfortable and unwelcoming environment for everyone she interacts with. It's not just one or two isolated incidents; multiple members of our community have faced similar mistreatment from Mirna over the years. This pattern of behavior is concerning and reflects poorly on the entire company. As a united group, we feel compelled to advise others in our community and beyond to exercise caution when dealing with Pool Max Miami. It's evident that Mirna's unprofessionalism and mistreatment of customers are persistent issues that have not been appropriately addressed by the company. Our hope is that by sharing our collective experiences, we can raise awareness and encourage Pool Max Miami to take immediate action to rectify these recurring problems. No customer should have to endure such mistreatment, and we implore the company to prioritize their customers' satisfaction and well-being. In conclusion, our group of friends and family has come together to warn others about the ongoing mistreatment from Pool Max Miami's employee, Mirna. We urge the company to take our feedback seriously and implement measures to ensure better customer service and professionalism moving forward. read more

This store is very clean and organized. I enjoyed looking at all the products they have and taking to the employees and especially a very knowledgeable guy name Michael. I think he is the manager. He explained to me all I needed to know about keeping my pool clean and also how he could fix the pump in my pool which was not working right. He also told me that if I needed a weekly pool cleaner they also offered that service. Honestly I am tired of cleaning and dealing with my pool so I signed up for weekly pool service. The price is right and I will not have no more headaches with the pool maintenance. My kids and family are going to love having a clean pool every week and they will also repair the pump. So to make this short, I love this store and the good service, nice friendly helpful sales guys and most that I don't have to clean my pool anymore myself. read more

Pool Max recently remodeled my pool and spa. New Diamond Brite, Heater, new plumbing, Mosaic Tiles (Eagle Rays, Turtles, Blue Crabs, Starfish, Sand Dollars), new LED color changing lights, acid washed and repaired existing tiles. The experience was perfect from the professional presentation to the "on time" completion of the job. The prices were comparable to the other bids. Don't be surprised when the owner is on site to supervise the entire installation. The installation crew members were polite and professional. As part of the contract, they serviced our pool for one month. This is very helpful considering special attention needs to be taken while the Diamond Brite cures. We buy all our pool supplies and chemicals at the Pool Max store when we get the water tested. Bilingual and knowledgeable customer service. read more

I have been a loyal customer of pool max for 6 years and have been very pleased. They have great customer service, excellent prices, they are very knowledgable of their products and also repair and install equipment. They fixed my water pump, and also installed a new hayward 2hp pool pump. They were very efficient and professional. I highly recommend this store to anyone looking for pool supplies, to save some money, or just to ask questions and become informed. Leslies and Pinch a Penny will sell you products you don't need. Try Pool Max!!!! Ask for Mike read more

So grateful when Poolmax opened near me. This store is a quintessential representation of real customer service and customer satisfaction. Staff is always friendly, knowledgeable and courteous. I have never had a bad experience when I visit this store as the owner Mike & staff take a vested interest in providing a great 1:1 service. I send my kids & they share the same positive experiences. They go above and beyond answering questions and guiding their customers. Very Highly recommended. read more

Michael & Junior are the quintessential description of customer service. I have not experienced such a level of attention to detail, and knowledge in any area of the service industry in many years, that Pool Max has provided. They are professional and go above and beyond? Need I say more. read more

Pool Max has a nice selection of products & priced right! The staff is knowledgeable & extremely helpful. They have gotten my pool back in swimming condition- when at times I have neglected to do so myself. They even carry your chlorine right out to your car! read more

Very nice looking pool supply store. I have an intex aboveground pool and i get all my stuff from there. Very knowleadgable staff. Good prices and selection. read more