I have been paying this company to service my Orlando home and this is how it looks. I have been…read morecalling for two days for an explanation and they won't even call me or talk to me. Very disappointed but the fact that no one will talk to us.

Owner is incompetent, lazy, vengeful and malicious. Installed a faulty system, did not fix parts…read moreunder warranty and let warranty expire, caused damages, did not properly maintain the pool chemistry or clean the pool surfaces. To top it all off when I finally terminated his contract, he took revenge against me in illegal ways to cause me harm which I am still dealing with. STAY AWAY!

They are very responsive and the gentlemen from Brazil fixed our pool water quality issues and…read morerecommended we remove out plants near the pool to prevent insects from getting into our pool. I would recommend them to ensure your pool is operational as it should be.

This review was edited due to the Owner requesting me to include the whole texting conversation in…read morethe review. I did stop entering the conversation when I suggested he read Yelp. Comments after that were talk of Lawyers and Libel suits if I posted untrue statements. As you can see here, there is no slander or libel, just the facts of the text conversation so to show both sides. Not so sure about the service, i didn't get that far. I was treated horribly by Tim via Text after informing him that my dog was very Ill and ultimately passed away. He was upset I didn't return his phone calls to set up new service and left me the following text message after I asked him for a Chemical Only plan. ME::"Hi Tim,...Sorry it took me so long to get back to you. My dog has been very ill and ended up passing away a few days ago. I would like to have you for my Maintenance. Do you happen to have just a chemical Service or is it just the complete service?" TIM::"Hi Michelle- Sorry to hear about your dog. we do offer a chem only service for $50 you get all chems each week and one filter cleaning a month, or our full service as stated before is $80." ME::"That sounds good, When can u come out? I will have to leave the $ with my sons or or send you a bank check out today." TIM::"I will be in your neighborhood Fri. do you want chem service or full service.?" ME::"Can you tell me what's included with the full service again please?" TIM::"Vacumming each week all chems total brush down of the pool netting the pool and a filter cleaning every other week." ME::" Let's go with the chem service for now if you don't mind." TIM::"It's your call, but going forward, i'm going to need better communication because when we were originally supposed to start your pool, i tried contacting you guys several times to be ignored and waste my time and resources trying to get in touch with you. Is this going to be an issue? ME::"Wow...disregard this request, I will find someone else." ME::"I don't reccomend speaking to potential customers this way!!" TIM::"I don't mean any disrespect Michelle but you cannot deny the fact that I did try very hard to get in touch with you and was hung up on more than once. And I left several messages on this phone# for you only to not have a courtesay call to say sorry there was an issue." I will not apologize for dealing with my families needs in time of a pet's death. I was concerned about speaking to the "Pool Guy". I had other priorities. I only remember hanging up on you once and that was because we were on the way to the Vet's office with sick dog and not only did I not want to talk while driving, I was preoccupied. You kept calling.....so I answered and hung up. When the first one or two calls were not returned, most professionals would lay low and wait for the customer to call. I don't like being talked to like a child from a hired hand!! So, Caroline, does this fulfill your request of the the whole conversation? And yes, I do reserve the right to not answer my phone when it is not convienent for me to answer, just as it is my right to not return a phone call.

We got pool redone from them. They left whole mess outside our yard. Never care to pick it up…read more Called them 100 times but no one from office responded. The lady Lisa blocked us and vanished. Not recommending ever

This company should get zero stars but I had to leave one in order to rate them. The most…read moreunprofessional business I have ever seen. The services offer are not fulfilled! The owner Melv is by far a disrespectful and rude individual who has no business operating any type of business. I caution anyone doing business with them beware!

I first used Fratelli for a pool equipment issue. Where other services did not return my calls…read morepromptly, Fratelli Pool Service office staff was professional and the service staff that performed the repair was knowledgeable and efficient. I changed to their weekly pool service and this is the first year in many I have not had an algae bloom or any skin irritation. We have an older chlorine pool and they keep it clean, swept, and in balance. I am home sometimes when they are here and see them checking the chemical levels. They have been honest with providing services, arriving at nearly the same time each week and my pool stays beautiful. I am very pleased and believe I get good value from them.

Best pool cleaning company. Always on time. They don't just rush around. They take their time to…read moremake sure everything is perfect. We love this company. Highly recommend!

Honest & trustworthy service! That is always prompt. If you want a service you can trust without…read moreworry this is the company you want!! Great communication. I would definitely recommend

I called this company for a estimate to redo and upgrade all my pool equipment about three weeks…read moreago. They said the went out and looked on 5/15. A few days (5/17) later I texted them and asked when the estimate would be ready, the person responded over the weekend. Tuesday (5/22) afternoon still no estimate so I text again, "Any updates?" No response by Wednesday so I texted, "Hi, are you guys planning to send me an estimate?" Never received a response. 5/23 I called and a male with an English or Australian accent answers and I asked about the estimate. He sounded annoyed and says something about being busy with his family. He did not give me an explanation, just I am busy (maybe visiting, I don't remember) my family and says he'll do it soon. 5/28 I called the office number hoping to get someone else, maybe this is just a bad single employee. He answers again and says something about being busy with his family again and he'll do it tonight. I still haven't received it or heard from the company. Churchills Pools maybe the greatest pool service company in the world, but their customer service stinks. If I had gotten any reason for the delay and an actual timeline such as we are very busy and it will take three weeks and it was done in three weeks, I'd be fine. But when a company keeps missing its own deadline and only responds when I reach out, they have bad customer service. Unfortunately at this point I would not trust them to work on my pool equipment.

Used to use this company for a little over a year. Back when it was just one guy ( i thought the…read moreowner and still might be) the service was great. As they seemed to get bigger and increase the price, the quality of services decreased, greatly. They added more people, which is good for business i understand, but they were never trained up to par and had several issues. Whenever texting the owner hed always blame the guys and say they're working on getting shown trained up rather than taking the blame himself as the owner. I had him doing my father in laws house and he recently left too. Very unapologetic and never really took any blame for himself. Although he did come out the first time we had an issue and personally fixed it himself, he didnt do it the second time. There shoudl have not been several instances but unfortunately there waas

Tyler is AMAZING! We were having constant issues with our pool and the pool service we were using…read more It was constantly green, and the pool service we were using continually gave us excuses, saying the issues were our fault. (We did need a new filter, but they said they couldn't get it clear, as "it's been raining," "your mulch is too high in the planter," "you have a screen out," etc. The old service never could get it clear.) We called Willis Pool Service, and Tyler came out and told us the problems. (He also said those were flimsy excuses for not getting the pool clear.) He checked the chemicals, adjusted, and a day later, it was crystal clear! A DAY LATER!!! They are our new pool service, and I HIGHLY recommend them!

STAY AWAY FROM ABOVE & BEYOND POOLS in NAPLES! The hurricane flooded our pool, ruined the…read moreequipment. We had used Above and Beyond pools to clean and maintain our pool. After the hurricane we had them do repairs at a cost of $15,104.78 to "completely drain, sanitize and refill the pool", replace the gas heater, motor pump, salt system, screenlogic pool control, and spa switch and paid them in full. The day they were scheduled to do that work (Dec. 12, 2022) we had a medical emergency so we were not able to be here. We were never provided photos of the work done, or the condition of the pool - when it was emptied, or when it was refilled. I asked if sanitizing is the same as acid washing and still have not heard from them. In Feb I fired A&B pools from maintaining my pool because they were not doing a good job - it looked bad, the tech never showed up half of the time, and one time when I did have contact with him he said he couldn't vacuum the pool because his equipment was broken. My husband felt sorry for the guy even though there were problems with A&B; the tech said he was going to be fired, which he was in January. Collier County Utilities contacted me in March because of our extremely high water usage (since December 188k gallons!) Had a plumber check the entire house for leaks, and a landscaper check the yard and sprinklers - both were fine. My builder checked the auto fill - which A&B pool neglected to check and it was badly broken and constantly running - so that was a major part of the water problem. Then had the auto filler replaced by a new pool company who also replaced the leaking filter - something else A&B neglected to take care of. The pool is badly stained and that should have been corrected with the cleaning by A&B pool. Finally, to be sure all leaks were corrected, had a leak detection company check the pool. The part A&B had worked on that I paid for was leaking. In addition, pointed out something inside the pool - white circular spots in several places in the pool, one on the steps. These probably were there when A&B did work on the pool, so they failed to remove them properly, and never mentioned it to us. I've been told now that I may need to acid wash the pool, or even resurface it to remove these and have it look clean again! I have called A&B pools numerous times since March and left messages asking about "sanitizing", and informing them about the leaks and the high water usage. No call back from them. Then, I wrote a letter to A&B on May 26, 2023 to ask what "sanitize" meant, tell them about the leaks, and the high water bills. They have NEVER called me. All they do is send a bill telling me I owe them $1650. I got another bill from them today (with the words OPEN UPON RECEIPT written on the outside of the envelope) - no mention of the leak. Their incompetence has cost me $1560 in wasted water plus I still have a leak I need fixed from their shoddy work so I will have to pay someone else to fix that! I may also need to spend anywhere from $5k to $40k depending what the decision is about the spots they left in the pool. My neighbors had the exact situation with their pool and they do not have the spots in their pool or any problems after from their pool company - different than mine. The A&B so-called cleaning of my pool had such a terrible result that it is costing me way more than it should have! They are a horrible company!

I am sooooo glad I called Aaron to help with my pool. I had him come for a one time service, as I…read morewas having issues with a lot of fine debris in the pool. He and his wife came over to take a look at my setup, gave me a free quote, and spent a good amount of time talking about any questions I had. After he did the work, he let me video him so that I'd have instructions on how to best maintain the pool going forward. Ultimately I want to be the one to take care of my pool, so I appreciated that he was willing to do a one-time service and educate me too. And I'm glad he allowed me to take video, with no issues, so that I could refer back to it at any point. He also said to feel free to call him again if I forget anything or have questions. I can't recommend him enough! If I could, I'd give him more than 5 stars :)

Very professional . They was very neat clean and there prices are in point …read more They also not only install 20 pool panels but also clean my pool and filter and vacuum the bottom of my pool . I will use them again in a heart best .

I was left speechless last Wednesday when my pool ended its pump time. I let my dog out and she…read morestopped at the skimmer cover. I went to see why she had stopped at the skimmer, and I pulled the cover and the basket. I found a dead frog in the basket. That is after reading the report that stated the basket had been emptied. I texted the service person and he state that the pool was left perfect. Then he stated that he would cancel our check. I guess that I was being called a liar. So be aware that this pool service may not be as reliable as the reviews may lead you to believe.