We had a new construction pool put in by Pool Creations. They did a fantastic job and it was exactly what we were looking for. Pool Creations helped us custom design our pool so it was one of a kind. The pool, deck, and screen enclosure came out better than we could ever imagine. We would highly recommend them to anyone looking for a new pool or resurface. Thank you! Ron read more

For my pool remodel, I was given "tenative" start date of 3 months after deposit, ended up being 6 months before starting, only after asking for my deposit back. The "start consisted of tearing my pool apart and leaving untouched for another 6 weeks. Completion was 10.5 months after deposit (and that was only because I bribed the last subcontractor to finish). Ray seems accomodating only BEFORE the contract is signed, and then no communication and then only threats about a signed contract. Project sat idle for weeks at a time waiting for subcontractors that usually did not show up when we were told they would. Good luck getting Pool Creations to answer the phone. I had to drive to the store any time I wanted to speak with anyone, and Ray is rarely there. When I did speak to Ray, I caught him telling me things that were fabrications on more than one occasion. Dealing with this company was one of the more stressful things I have done. read more

Scam! Don't use this company. Absolutely horrible experience with this company. Lots of promises and no results.

BEWARE!!!!! BEWARE!!!! Signed contract on November 9th 2023 for a pool remodel (new pavers, pool tiles, pool heater and re-surface of pool. Given a tentative start date of February 12th 2024 (Obviously very busy with a 3 month lead time). A very substantial deposit given ($14,387.75). When February 12th came around we were very excited to get it going. Well, no call, no email, no NOTHING! I called on February 16th and spoke with the so called "project manager" who spoke to me like I was a child asking me if I knew what "tentative" means. I told them just give me my deposit back. The owner "Ray" then called me and said he had a talk with the manager about his phone etiquette and told me I signed a contract and that it would be wise if I didn't break it. He said he would take half off my pool skimmer which I later learned he charged nearly $3,000 to do!!! WOW!!! What a deal eh? Had one put in at another home last year for $1400!!! On February 23rd 2024 a single man came out, drained my pool and chipped off the tile leaving me with an unsightly mess. As of todays date (March 11, 2024), no one has been back out. After giving them over $14,000 dollars for a mere DEPOSIT, they now want me to sign a document for coping stones which will then put my family on the hook for yet another $12,661.32. Their contract is worded in such a way that they are protected and us as consumers are at their mercy. THEY REFUSE TO RETURN THE DEPOSIT WITH THE OWNER (RAY) STATING HIS CONTRACTS ARE AIR TIGHT!!! THEY HAVE DONE NOTHING EXCEPT GIVEN US AN EYESORE TO LOOK AT When asked to put in writing an approximate completion date, the owner simply said "Oh I can't do that!" Unfortunately, I have had to hire an attorney and will seek out my deposit and find a reputable and honest company. Believe me, I'm cutting this short, there's way more to this story. My bet is that most, if not all of their POSITIVE feedbacks are likely friends, family and employees. Fast talkers and very unscrupulous! I am a former detective for the Detroit Police Department and have done a little leg work. I have found at least 4 other residents facing the same problems. Also note a 5 star review by a "Peter Ryan" and a "J Fish" in the Google Reviews, coincidentally they have a Peter Ryan who was our salesman and a John Fisher who was the Project Manager. Another red flag or just a coincidence? You decide PLEASE BE CAREFUL WITH THESE GUYS!! A lot of SMOKE AND MIRRORS!!! read more

My hope in writing this review is to prevent other people from having to go through the unnecessary stress, both emotional and financial with Pool Creations that my family did. It's difficult to express the nightmare experience we had trying to get our pool completed with Pool Creations. A project of this nature should typically be completed in 8-12 weeks. In contrast, more than one year after starting the project, we still had an incomplete pool and an unusable backyard. For reference, they started in November 2023 and it was unfinished when we hired a lawyer to help us terminate our contract in December 2024. Let me be clear; we did not want to go that route. We truly wanted to believe they were making their best efforts to complete the pool, but we just couldn't take the stress of never getting any answers concerning our timeline. After a year we needed to know when we would have a usable pool and yard and they just continually refused to take responsibility for their failures or to commit to anything moving forward. It frustrates me that we lost all that time with the kids to enjoy the pool. It's also upsetting that we had to pay a premium to get a pool company to take over another business's pool. Pool companies are very reluctant to do this because they don't want the liability of taking over the other company's warranty. As a result, we've had to go significantly over budget to get the work completed. Some employees we spoke with expressed remorse and frustration with how we'd been treated but felt there was nothing they could do. They also communicated that other homeowners were having the same problems. The owner, Ray, demonstrated a complete unwillingness to take responsibility for anything. I found his dismissal of us baffling as I'm a business owner and deeply value my clients' experiences and feedback. He gave the impression of not being at all concerned with his personal or professional reputation. I would strongly urge anyone searching for a pool company to steer clear of Pool Creations. read more

It was a very pleasant process having Pool Creations resurface my pool and provide ongoing pool maintenance. Jeff Claridge, Ryan Ross, and Mark were very professional.They handled all the permits and preparation making it very easy. The quality of the marcite shaping and smoothing exceeded my expectations. Mark made an extra effort to restore life back to my old tile and water fall; Ryan handled the ongoing pool service at my request. Great company! read more

Our pool was very old and in desperate need of a remodel! Ray and the Pool Creations staff were very helpful throughout the entire process, from design to completion. Everything is handled professionally and in a timely manner. The work is top notch and if something was not done up to Ray's standards, he had it redone. We love our pool! read more

Owner is very honest and professional. Work was done in a timely manner and looked even better than we expected!

Pool creations resurfaced and re-tiled our pool and it looks great. they completed the job quickly and for a great price. My wife and I highly recommend them. read more