I am new to the Area and between process of divorce, new phone with no calendar reminders of oil…read morechange I was very late on getting it done..as well, I made the mistake of relying on the local neighborhood drunk mechanic to give me oil change. He canceled last minute (he was drinking of course) so I was in a hurry to find a shop that was still open and able to service at 430 pm. The universe was definitely on my side this day as they had an opening and got me in right away.. This doesn't usually happen per the shop as they are booked out weeks in advance. I can certainly see why... Shop is super clean. Bathrooms super clean. Easy access. Easy to find. Close to gas station- was excellent for me as I was of course on E Staff super friendly. The fastest oil change I've ever received. I will definitely be going back!! And if you are in need of car maintenance or repairs- this shop has gained my golden yelp elite approval

Great service. My defroster quit working just as the weather changed to frigid. I dropped my car…read moreoff the night before my appointment, received a call the next day with a quote. The final price did not go over. Very reasonable, great service, polite, friendly staff. Highly recommend.

Jim's auto center is legit and honest , definitely coming back to get my breaks done here soon.read more

I took my Toyota in for brakes and they found several safety issues. They repaired all the problems…read moreand now it is almost like a new car. I'm so glad they repaired all the problems with the car, things I have been ignoring for a while. They are great

Left out free water for dehydrated kids after Fourth of July fireworks. Such a nice gesture, I am a…read morenew regular here!

These gentleman are honest, talented, professional and all around good people. They diagnose and…read morefix the problem quickly and efficiently. Priced perfect. I highly recommend this business.

We have a Jaguar f-pace and whenever we have taken it to MAG they have tried to rip us off and over…read morecharge every time. North star can work on Jag's and we are so glad we found them. Not many places work on these cars and anything you have to do to them requires special tools half the time. It's saved us so much money going here. Ithey get us in quickly too!

I would give zero stars if I could. Took my 2019 Audi Q7 in for an oil leak. They said it was a…read moregasket seal and took the engine apart to fix. However after 4 trips back due to the engine and oil light still coming on after each supposed repair, and about $1,400 later, I took it to a well known European shop in Westerville. They found that the fuel lines were bent, they replaced the PC valve with an aftermarket part that had duct tape on it and clamped off a coolant line to the turbo charger. And to top it off there was still an oil leak because they used a generic oil plug and ring. I spent an extra $3,600 to fix the damage they caused. I asked for reimbursement for the costs and was refused any by the owner Dave. They told me they had worked on Audi's before but clearly they didn't know what they were doing. Lesson learned

Since moving to Columbus in mid-2017, I hadn't taken my car to an actual garage, preferring to just…read moreget my regular oil changes at the usual drive-thru chains. But with an aging car that is starting to get leaks and other wear and tear, I knew it was high time to finally get an inspection. Fortunately, Yelp recommended Tom & Jerry's, and after taking it in and getting some substantial service done, I couldn't be happier with my experience. One of the great things about T&J's is that they text you a link to your inspection report, which lists urgent, not-so-urgent, and recommended items to address...and pictures of all of the problem areas. I was actually quite relieved that my car's main leak was from cracked transmission lines and not an actual failing transmission. Even if I didn't have some basic mechanical knowledge, it would have been obvious from the pictures that the lines needed to be replaced. Likewise, images of battery life, ride quality, and other factors all helped me opt to fix the more urgent service items. When talking to the technician over the phone, he never tried to sell me on the less urgent items (such as a loose sway bar), and the prices quoted were very reasonable. Ultimately, I spent $1200 on four tires, a new battery, a replaced passenger mirror (labor only -- I'd brought in the part), an oil change, the inspection itself, and the replacement transmission lines. It would be an exaggeration to say my car feels new, but there's something to be said for the peace of mind that it's been thoroughly inspected, and the key issues have been addressed. Given that I was dreading having to potentially shop for a new car, I'm especially glad for T&J's service. One minor negative that is nonetheless worth mentioning is that they don't have much of a waiting area, and there aren't any decent places to sit for awhile nearby (the Starbucks, five blocks away, is drive-thru only!). After wandering around the area for awhile, I wound up just getting a Lyft home. Not a big deal at all, but just be prepared to drop off your car and have a pick-up option ready.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

I've taken my 2017 Wrangler to Capwells several times. As typical with a Jeep, everything starts…read morebreaking after it gets to a certain age. They are honest, respectable and very thorough. I trust them completely and highly recommend.

From the owner: Capwell's Automotive Professionals has spent over 20 years building a solid foundation of…read moreautomotive experience and knowledge to bring Sunbury and the surrounding communities innovative solutions for maintaining the longevity of their vehicles. It is our commitment and passion to provide vehicle owners with an affordable, trustworthy direction, so our neighbors can make informed decisions regarding their vehicle's care and that path moving forward.

So I went here in order to pickup an oil change for my truck around the end of the summer, and it…read morewent normally at first, but the local highschool was having a girl's volleyball team car wash outside. I went to grab my filter, and I heard the general manager making sexually inappropriate comments about the young women. I'm truly disgraced about the way he talked, and will not be doing my business there ever again. NAPA is across the street, just save yourself the trouble of an unprofessional workplace and go to the real pros.

I just wanted to add, the next day the store manager (George) called me. He seemed pretty upset…read moreabout the employees behavior and assured me he'd be taking care of it. He asked how he could make it right, & I told him I just wanted them to know how their employees are behaving but that there was nothing that could 'fix' this, other than some serious attitude adjustments. George was friendly & understanding. I have no idea what the outcome was for the employees, but I still intend on staying away from that place. I actually feel bad for the manager as I've been in his shoes before. It sucks to have worthless unhappy employees.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Went there 2 times. Both times are very good experience. 1st time, I wait there for oil change. 3…read morecustomers came in to pick up their cars. And all of them are happy and said you guys always do a best job. 2nd time, I have nail into my tire and have air pressure light on every other days. I called them,and they let me in the next days right before they close. They removed the nail ,and patch the tire for me. Very happy about their service.

I'm sharing this because I really don't want anyone else to go through what I did. I brought my car…read morein for a specific issue, and instead of actually checking the problem, they pushed a $200 "inspection" that had nothing to do with why I was there. They marked a bunch of things in red to make it seem urgent, but completely ignored the real reason I came in. It honestly felt like they weren't even trying to diagnose anything. The mechanics didn't look into the issue -- they just suggested replacing parts and quoted prices that were as high as (or higher than) the dealership. The whole point of coming here was to avoid those kinds of charges, but I ended up paying more anyway. And the worst part? I paid, and the issue still wasn't fixed. I left feeling frustrated, disappointed, and honestly a bit scammed. If something doesn't feel right when you're there, trust your gut and take your car somewhere else.

I recently went online to Take 5 Car Wash and purchased a "basic wash" package for my senior…read morecitizen mother. Their website listed the different wash packages and explained what the more expensive ones included. I simply needed a basic wash to remove pollen and road dust. The deal was four washes for $40, plus one free. That seemed fine to me. However, when I pulled up to the kiosk at Take 5 Sunbury, a pushy employee immediately tried to sell me a monthly membership. I told him that I had already purchased a package online. He then said, "That doesn't work here," before I even had a chance to show him the QR code. Once I held up the code, he insisted, "It's expired." I told him, "No, it isn't. I just purchased it, and it's good for five washes." Still, he argued that it was expired and that "it won't work." I suggested, "Why don't we try holding it up to the machine and see if it works?" He begrudgingly agreed, and it went through without issue. As soon as he saw that I had purchased the basic package, he informed me, "The basic package at this location doesn't include brushes." What?! There was no mention of this anywhere on the website. Had I known that the basic package didn't include brushes, I wouldn't have purchased it. I assumed that even the most basic wash would include some kind of brush to remove dirt. I felt trapped--once you're in the queue, you have no choice but to continue. The wash itself was completely inadequate, and it didn't remove anything from the car. It was essentially just a squirt of soap and water as you move through the car wash. I could have done a better job with a garden hose from five yards away. When I got home, I contacted customer service and began a back-and-forth that lasted several days. They insisted that they don't offer refunds for wash packages. Frustrated, I filed a dispute with my credit card company, citing false advertising and bait-and-switch tactics. Not only was I upset about the ineffective wash, but also about the poor treatment I received at the kiosk. I've heard similar stories from others in the area, particularly about women being pressured into memberships and how difficult it is to cancel them once you're enrolled. I urge everyone to be cautious when dealing with this chain and this location.

A car pulled in behind me so I was stuck after being told the cheapest option was 20 dollars for…read moreone car wash or I could do $20 unlimited washes for a month... I just wanted one car wash dude. And not for 20 dollars. And let me tell you this wasn't some incredible wash that left my car looking the best it's ever looked. The service was good tho, the guy was nice