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    Polodeo Ranch

    5.0 (1 review)
    Closed • 9:00 am - 12:00 pm

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    3 years ago

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    San Diego Trail Company - Arizona was a super sweet horse

    San Diego Trail Company

    4.6(111 reviews)
    3.0 mi

    I took some time to type this review as I would never want to negatively impact a company but…read morethought I owed it to the community to share our experience. We recently had a very disappointing and concerning experience with this horseback riding company. Unfortunately, the horses provided for our group did not appear to be properly trained or well-managed. Several of the horses were extremely difficult to control, and their behavior raised serious safety concerns from the start. During the ride, two horses became particularly unruly and ended up bucking, throwing two members of our group off onto the ground. This was a frightening and potentially dangerous situation that could have resulted in serious injury. While we understand that working with animals always carries some risk, this level of behavior suggests a lack of adequate training, supervision, or proper matching of horses to riders. After this negative experience the Owner refused to reimburse us. She offered us a credit to come back and take another ride with them. After this experience, the ladies are terrified to get on another horse. I would strongly encourage the company to review their safety protocols, horse training practices, and staff preparedness to ensure a safer experience for future guests. I leave you all with the horses are beautiful and you can tell they are well taken care but you should be a very experienced rider if you book with this company.

    PLEASE READ THIS!!!! I DO NOT RECOMMEND THIS COMPANY. FOR…read moreYOUR SAFTEY TRY ANOTHER HORSE COMPANY WITH BETTER TRAINED HORSES AND A MORE CARING OWNERS. This what I sent to the owner after my other friend send a massage. We were offered some type of credit. There's no way in hell I would ever return here! To top it off... the owner said she replied with an email after several attempts to get her to respond. Nothing! To give you an idea of our experience, I'm being very transparent and showing you what I sent to the owner and her not responding with any type of concern. Good afternoon, My name is Jonnie Thomas, and I was one of the eight riders on the Saturday, April 18th 2:30 PM trail ride with Gabby. I am writing to formally request a full refund for all eight participants due to the unsafe conditions and negligence we experienced during this ride. While we understand that waivers were signed, those waivers do not absolve your business from responsibility when horses are knowingly placed into service in unsafe conditions. Several horses appeared overworked (some reportedly on their third ride of the day), hungry, and agitated--conditions that directly contributed to dangerous and unpredictable behavior. I was assigned the horse Maverick and was explicitly warned about his aggressive tendencies. Despite having prior riding experience, it became immediately clear that this horse was not suitable for a group trail ride. During the ride: * Maverick attempted to buck me off early on. * He later bit Gabby, causing her to bleed. * On the return, he became unresponsive, agitated, and ultimately bucked me off causing myself injury. * He then ran off, spooking the other horses and causing a chain reaction that resulted in two additional riders falling. As a direct result of this incident: * Two riders required medical attention at urgent care. Sprained wrist and CT scan. * Multiple riders experienced significant emotional distress. * The ride became chaotic and unsafe for all participants. It is also concerning that, despite this being described as an "investigation," no one from your organization has contacted the riders involved to obtain firsthand statements. A proper and credible investigation must include the accounts of those directly affected. Given the severity of this incident, we expect: 1 A full refund for all eight riders 2 A prompt and direct response addressing this matter We request a response within 5 business days. If this matter is not resolved promptly, we will be forced to pursue additional steps, including formal complaints and public reviews detailing our experience. We would strongly prefer to resolve this matter professionally and without escalation. Please respond at your earliest convenience. Nothing! The owner is very unprofessional! Be warned! Please go somewhere else. *** I honestly can't believe the responses from this owner and Gabby!!!! Gabby was in the front so did not see the craziness that happened in the back. I have 8 girls saw Gabby get bit, so for her to deny she was bit is wild to me. 2 of our girls went to the hospital and yes, in fact had injuries. I wish I could upload our hospital paperwork. For the record, everyone wore a helmet. We were hesitant because of the nastiness and conditions of the helmet. Maverick should've never been taking out. Plain and simple! At this point I'm fighting for the principle of the outcome. I don't even care about the refund anymore. It's clear that the owner isn't going to give it and just continues to lie to protect her company, including her wrangler Gabby. Very disappointed! But this review is to warn the public! So many other options. I typically leave only POSITIVE reviews but I can't with this company.

    Photos
    San Diego Trail Company - View from 1 hour trail ride, back hills of Poway

    View from 1 hour trail ride, back hills of Poway

    San Diego Trail Company
    San Diego Trail Company

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    Poway Horse Party - One of the crafts the children make while waiting to horseride

    Poway Horse Party

    4.9(50 reviews)
    1.2 mi

    We had the most magical experience at Poway Horse Party. I came two days in a row, and I truly…read morecannot say enough good things. Jen is the absolute sweetest. You can feel how much she genuinely cares about every child and parent who comes through. She made everything feel so thoughtful, intentional, and special for the kids. Every little detail felt considered, and it created such a warm, welcoming environment. All of the animals are clearly so loved and well cared for, which made the experience even more meaningful. You can tell this isn't just something she runs, it's something she pours her heart into. The next day, she hosted my group of friends and it was just as incredible. We all had the best time and made the sweetest memories with our babies. It was one of those experiences you wish you could bottle up and relive. We will absolutely be coming back again and again. Truly love, love, love this place.

    Stay away! I just called to inquire about Veterans Day camp for my child. The website asks you to…read morecall for neurodivergent kids, we have a very relatively minor speech delay I was concerned would prevent my child from communicating her own needs throughout the day. The owners were both on the call. I asked if I could possibly join to have her safely enjoy the time and was told no because they can't explain to the other kids why my child has her parent there and they don't. I asked if she is really comparing a special needs child to a fully abled one and they didn't seem to understand the opportunity to share how to be inclusive and supportive of kids who need a little extra help. So disappointing as a horse person to see this response from our community. Off to Helen Woodward!

    Photos
    Poway Horse Party - Bunny

    Bunny

    Poway Horse Party
    Poway Horse Party - Horse, kid

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    Horse, kid

    Horse Savvy Training - Cooling off at Horse Savvy

    Horse Savvy Training

    4.8(17 reviews)
    1.6 mi

    Our 5 year old attended this camp this past week and she had so much fun. I was so impressed with…read morewhat she learned. The staff were extremely kind and so passionate about what they do. Excited for her to repeat this again next year.

    Terrible Experience for Our Kids - Avoid This Camp!**…read more We had been looking forward to Horse Savvy Training Camp in Poway, CA, all summer, expecting a fun and enriching experience for a group of four girls (ages 9-11) who are all friends Unfortunately, it turned out to be a very disappointing and an upsetting experience. The camp was being ran by a teenage girl as the owner was not around. The problem was that girl let her authority go to her head and behaved like a drill-sergeant. The camp was incredibly hot which is of course not their fault however there was no shade other than a tree. There were no umbrellas or sail shades to help provide relief from the sun. The staff consisted of a teenage girl who treated the camp like a boot camp, bossing the girls around rather than encouraging them and making the camp an enjoyable experience. Our daughters were literally in tears when we picked them up after the first day. This was heart-wrenching for us as parent as these girls had been looking forward to horse camp all summer and this was going to be their favorite week. All four girls have previously attended horse camps elsewhere and had wonderful experiences, but this camp was entirely different. Instead of having fun, they felt as if they were being yelled at, bossed around, talked down to, and take orders from one counselor in particular. On the first day they were ordered to pick up papers that were not their mess and the counselor rudely yelled at these young girls, aggressively threw art supplies like scissors and glue sticks across the table. Basically an extremely bossy attitude and not a good fit for a young girls camp. We contacted the owner who was shocked and said she's never heard of such complaints. We agreed to try again the next day. The following day was a little better, but Wednesday was back to the same short fuse negative attitude just like Monday. The girls were forced to participate in a game where they would get wet. Some of the girls asked to not get wet but they were forced to play. Not everyone likes getting wet in their clothes but they were demanded to play along. Another girl with dust allergies was forced to clean a dusty area even though she asked to not have to due to her allergies Another girl was forced to pick up horse poop even though she asked not to. This was a terrible experience for all four girls from three different families. We had to pull them out of the camp after day three and requested a refund. The owner said she was only willing to pay us for the two days we hadn't used (Thrs & Fri) which she did. She refused to reimburse M-W. We will never be going back, and I strongly advise others to avoid this camp if you want your children to have a positive and enjoyable experience. The camp is upsetting and for a young girl not the positive experience one would envision. There are better choices when it comes to horse camp that's for sure.

    Photos
    Horse Savvy Training - Happy at Horse Savvy

    Happy at Horse Savvy

    Horse Savvy Training - At the arena in Poway :)

    At the arena in Poway :)

    Horse Savvy Training

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    Polodeo Ranch - horsebackriding - Updated October 2026

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