After being super disappointed that they took Cuban sandwiches off the menu, I decided to try one of the "new" chicken sandwiches. They should have stuck to Cuban sandwiches because this was the worst chicken sandwich I have ever eaten. It tasted like one of those frozen, puck-like patties that very young children like and was as dry as sands through an hour glass. The only redeeming thing was the garlic cilantro sauce. Just that on a bun would have tasted better. My friend ordered a Tropichop "all the way" and received a plain one. They weren't even busy, really no excuse for that kind of mistake unless the staff is putting in absolutely no effort whatsoever. Will never return. read more

Food was tasty like usual but was prepared very sloppy. Lettuce and onions weren't actually chopped but mangled instead. Staff was friendly and the helper outside with the tablet was a nice touch. Staff at the drive through window was very nice too. read more

Pollo Tropical - Fried Yuca - Fast Food Near Me - Stuart, Florida

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They are open late but the staff is unwilling to respond. I sat at the drive through for ten minutes and the microphones were on and you could hear the girl saying "I have no clue what I'm doing" and when her manager asked if someone was in line she insisted no one was there. The reviews are accurate for this place. read more

This location has deteriorated considerably after Covid. We order every few months and it's always frustrating. Often paid for food is not put in bags. Never double checked. The store can be empty with no customers and 8 employees who just stand around talking. Never acknowledge customers!!! Stingy with sauces. Too bad customer service ruins good food read more

I went to pollo to get dinner after a very long day! The young lady named Maria at the window was very dull (like she didn't even want to be there) so rude and just overall bad customer service. I waited 20 minutes for this food and I hope it's worth it! read more

Normally I do not Yelp for quick to-go meals, that I did not take any pictures for, but last night's experience deserves it! Walking in we were immediately greeted followed by the same employee coming up to help us at the register. Her personality and kindness is so hard to find these days, it truly was a breath of fresh air! I believe her name is Kassandra or something similar with a K, she should really give courses on stellar customer service and I also hope she goes wherever she wants to go in life! Oh, and the food was right on point, how can you go wrong with a Tropichop?? read more

Ordered half chicken with rice and beans plus a bowl. Get home open the box NO CHICKEN just rice and beans. $34 for rice bro how do they not put the chicken in the box ITS A HALF CHICKEN. I don't even do reviews but Damnn. read more

Pollo Tropical - Im like no way there's no chicken bro - Fast Food Near Me - Stuart, Florida

Update on the Stuart pollo tropical. The owner reached out to me and said he would look into the cleanliness of the restaurant. Well he made good on his words. My husband went in there last night and said the place was clean. He even saw the manager tell one of the employees to go wipe down the table that a customer had just left. Cudos to the owner for making good on his word. Totally impressed! Thank you for listening to your customers read more

Pésimo servicio, la comida pésima, no lo recomiendo. Pagar para ver eso en tu plato? read more

Pollo Tropical - Churrasco Steak - With 2 Sides - Fast Food Near Me - Stuart, Florida

ordered two soups, yuca bites and black beans and rice and chicken no soups, and yuca bites do not come here, Scam items, Stewart read more

Service is usually slow and I got a burnt cookie in my kids meal. Let's get some better staff. read more

Pollo Tropical - A burnt cookie for my kids meal..... how do you even put that in a bag? - Fast Food Near Me - Stuart, Florida

Not even a one star but the food was terrible everytime the workers are very rude and look mad because your there lol it's there job they just not pay much and they always forget 50% of your order everytime and they just shoved the food in my window almost spilling everything do not eat here idk how they are open read more

I ordered a large choppy chop with no peppers and everything else. I got three bites of meat ,tones of peppers and an unbelievable amount of white rice. read more

Terrible. Water was gushing from the ceiling and half the restaurant was covered in water. Workers were looking at us but no one was coming to take our order then some workers in the back taking pictures of customers and LAUGHING then when we asked why they took it they claimed they were taking a picture of the counter Infront of us. When they were serving the food it fell off the plate and t chef the counter and they just put it back on read more

We tried Stuart location for lunch today. We went in, while we waited for someone to help us, 4 other customers arrived....we still waited! There was a lady on her laptop sitting at a table and US! Finally a woman came out from the back and we were VERY RUDELY TOLD, WE ARE NOT OPEN YOU MUST ORDER AT THE DRIVE THROUGH! I guess she forgot we were there for lunch and she didn't care how she talked to prospective customers!! I know WE WONT GO BACK THERE AGAIN and we have eaten there often since we live in Stuart. Why was the door not locked with signs informing us DRIVE THROUGH ONLY? Don't know who the manager or owner is but this woman needs retraining!!!! read more

the good must also be said. We visited Stuart and decided to stop at this place, a difference from heaven to earth to those that I have visited in my area, pleasant music, attentive staff, they do not deny sauces or look bad when ordering them, at that time they did not have on hand, and the manager went straight to bring in. Congratulations! Now I understand that the type of personnel they hire there in my area has a lot to do with it. The living room, tables and bathrooms totally clean. Fresh chicken and super fast service. Thanks to this location, located at 2200 S E Federal Hy. Stuart, my confidence in Pollo Tropical has changed. Once again, congratulations to the manager of this place, always be attentive to your staff in charge, you can see that the example bears good results. I had to return to my review to put one more point and for me it was the BEST, when we were finishing eating, the lady who cleaned the tables did them incredibly well, a deep cleaning of the tables, including armchairs and floors. . She had never seen this like this in Pollo Tropical, when we get up she tells us: have a nice day, wow! this is Pollo Tropical? I couldn't believe it that I went back to ask his name because his kindness deserves to be known. her name is Xenika. the good must also be said. We visited Stuart and decided to stop at this place, a difference from heaven to earth to those that I have visited in my area, pleasant music, attentive staff, they do not deny sauces or look bad when ordering them, at that time they did not have on hand, and the manager went straight to bring in. Congratulations! Now I understand that the type of personnel they hire there in my area has a lot to do with it. The living room, tables and bathrooms totally clean. Fresh chicken and super fast service. Thanks to this location, located at 2200 S E Federal Hy. Stuart, my confidence in Pollo Tropical has changed. Once again, congratulations to the manager of this place, always be attentive to your staff in charge, you can see that the example bears good results. I had to return to my review to put one more point and for me it was the best, when we were finishing eating, the lady who cleaned the tables did them incredibly well, a deep cleaning of the tables, including armchairs and floors. . She had never seen this like this in Pollo Tropical, when we get up she tells us: have a nice day, wow! this is tropical chicken? I couldn't believe it that I went back to ask his name because his kindness deserves to be known. her name is Xenika. Thank you Xenika, for your goodbye smile. read more

Pollo Tropical - a receipt on a table - Fast Food Near Me - Stuart, Florida

Food terrible staff terrible. We ate dinner there 4/11/24 had not eaten at Pollo Tropical in a long time. The young lady who took our order seemed like we were imposing on her. Not helpful at all we did not get what we ordered. Pollo Tropical used to have great sauces, only one hot sauce available I do not like hot sauce. Spent over $45 for terrible service and food! read more

2 kids meals with raw chicken! Luckily it was sliced poorly and it was apparently raw/undercooked in the middle of the chicken breast! I love pollo but I would never go to this location again. Waited 37 mins and spent over $30 to not even be able to eat the food! Luckily I caught it! Check the chicken! I can't imagine how many people are going to mix the bowl up and never be able to tel that their chicken is raw! read more

Sad to say this place needs a professional manager. It has sadly gone down hill. Bathroom nasty Garbage cans with no liner read more

This is the worst run Pollo around. I just sat in line for 30 minutes from 6:30- 7pm just to find out that they are sold out of chicken and steak and most sides... whats worse is by time I got up to the speaker to find this out, I was then stuck in the line. The least they could do is to put out a sign at the beginning of the line or shut down the drive thru so you don't get stuck for nothing. Whats worse is the manager Sarah with the purple hair is the most unprofessional supervisor I've ever encountered after watching her slam the drive thru window on a customer for asking why they didn't put a sign out. I will never return, and I will voice my opinion and experience to anyone who mentions the chain. read more

Pollo Tropical - Fast Food Near Me - Stuart, Florida

If you want the worst service possible go eat at this location . I unknowingly bit into half of a cockroach while eating a quesadilla wrap . Not only is the service the worst of the worst but i am also concerned that this establishment is not properly managed or sanitized under heath department guidelines . I think the health department needs to pay a visit . read more

We did an online order for pick up inside of the store. I was worried that they were going to forget something because it was a large order. We got the whole chicken family meal (only white meat), three sides (yellow rice, beans, macaroni and cheese), a large order of sweet plantains, bread rolls, and the guava bbq sauce & spicy poyo-poyo sauce. When I arrived at the store, my order was ready on time. When we got home, we had every single thing we ordered! And the food was delicious. Everything was very tasty. read more

A friend and I went in to have lunch. Big mistake. Background music was way too loud. Could not carry on a normal conversation. AC was set to be way too cold for patrons. Very uncomfortable. Waited 15-20 minutes for two simple sandwiches. Sandwiches were not that great. Won't ever be going back. Hurriedly at our sandwiches and got out of there. read more

their speed is terrible they're so slow ive consist needed to wait more then 30 minutes for one order.

This specific pollo has really gone downhill lately, which is really disappointing because I love pollo. MAKE SURE YOU ALWAYS CHECK YOUR MEAL BEFORE YOU DRIVE OFF. It's nearly always wrong. Now they recently started adding a ton of water to their cilantro garlic sauce. Inventory issue? Trying to save pennies? Who knows, but it makes the consistency really gross. I hope this doesn't keep happening over and over. I don't know if I can keep gambling with this pollo :( UPDATE: they lied, no follow up was made. It's been months. read more

I'm deeply confused how they can have so many issues. The last three times I've eaten here has been bad. Either food or customer service. Today took the cake when I was given the wrong order (not even close to mine) and then I can't get ahold of anyone via phone to get a refund. This is my last attempt to eat here. I didn't even want to give you a one star. read more

Absolutely the worst BLT chicken sandwich. The thing had to be 3 hours old. The fries were cold and burnt. Why? I ate the sandwich, because I was hungry, the fries I tossed in the trash. The sandwich should have been trashed too. What a shame. read more

This store just made me sit in line for 35 minutes only to tell me that they are out of chicken once I got to the ordering kiosk. So I was stuck waiting in line with no way to turn around. There is no pollo at pollo tropical. read more

What an awfully run restaurant. It's literally just chicken and rice and I've never experienced a slower moving group of workers. You sit the the drive through for 20 minutes and when you get up to the window the first thing you see is the lady texting on her phone. Takes another 5 minutes when you get to the window to get your order while they argue inside. I get my meal she shuts the door on me as I am still looking for my drink. Turned out she never put in the computer that I ordered a drink so I just drove away. The food is good here so it's just makes it that much worse how AWFUL the service is. Every person had a bad attitude also. read more

This restaurant is so poorly run. Everytime we go the dining room is closed, and the speed of service in drivethru is anything but fast. We waited 39 minutes in a line of 12 cars. Placed our order, and upon arriving at the window 15 minutes later, we were told that it would be a 15 minute wait for chicken. I thought the name Pollo, meant chicken, which I would assume is their main entree. Don't go here for dinner, unless you arrive at lunchtime. read more

Came over 20min before they closed and they tell me they're closed? I drove 10min to find the nearest place open for vegetarian food. Tch what a waste. From the bad reviews I could probably tell I wasn't going to get food food. read more

Imagine if you assembled a team like the Avengers but instead of saving the world they performed feats of abject incompetence. Through such amazing feats as running out of yellow rice, lying to you that they don't have a certain type of sauce, running out of chicken, getting your order wrong even though you've repeated it twice, and taking a long time to assemble a rice bowl. It's a collective synergy of low standards and sheer unwillingness to do anything at all well that amazes and titillates the senses into madness. This Pollo Tropical is not only the worst Pollo Tropical but I would venture one of the worst restaurants in Stuart. Only go here if your idea of a good time is hopelessness and disappointment. If it is, then you sir, will be quite entertained. **Update 4/8/18** I gave Pollo tropiCal another chance. After my disappointing occurrence last time I figured maybe they have improved. No! They have gotten worse. Somehow, someway they have gotten worse. I was waiting in the drive-through for 25 minutes. I ordered a regular chicken rice bowl, with onions and tomatoes no black beans with two pineapple rum sauces and to curry mustard's. When I got my order finally after waiting for 25 minutes, I will say it again 25 minutes in the drive-through, they handed me my bowl. It did not have onions it had a tiny little group of tomatoes, and the girl forgot my curry mustard sauces. This place is the lowest of the low. It's amazing that whoever the hiring manager is can do so poorly at their job that they find the worst possible people to do something so simple as serve fast food. I can't say it anymore, this place sucks. The employees waddle around staring blankly at their screens misinterpreting simple instructions. They move at the speed of a sloth in the DMV and quite frankly it seems that everybody in there has given up on life itself. **update 4/27/18 This one is quick. They again told me they did not have pineapple rum sauce while I was in the drive-through. Because I knew the shenanigans and lies that they were up to, I parked in the parking lot. I proceeded to walk inside and there what do I see in the sauce area? Pineapple freaking rum sauce. So it seems that lying to customers is a normal thing that we do at Pollo Tropical. Why do I put myself through this torture???? read more

I love the Pollo Tropical franchise (but with that said) this location needs some work. Don't sit at the table near the garbage bins --- they were covered in ants. I noticed as I was waiting a while for my half a chicken order. FYI-- you can't order this meal until 4 pm. I'm glad I took my order to go when I saw the ants. read more

Hours state open from 10:30am to 11:00pm. Went to this location around 10:20pm and all the lights were out and there was clearly nobody there. Very upset and annoyed l drove out for nothing and if hours are different website should be updated! read more

Good for what it's supposed to be. As a chain, the food is always constantly good: the rice is buttery, the chicken is tender, the beans are fatty and delicious, the bread is soft and steamed. Service is quick and the location is clean. Don't expect more from this restaurant than what they have to offer, it's good, cheap, and satisfying. Tip: they keep it VERY cold in the restaurant so bring a sweater. read more

This was my first time here,was confused on what to order but must say it came out well. The prices were good and the food was very good will definitely be back again. Brought family here from our of town and they enjoyed it as well read more

Pollo Tropical - a man sitting at a table in a restaurant - Fast Food Near Me - Stuart, Florida

it is the only polo tropical in the area but the service is terrible at this location. Went just past the new year and guess what they were out of Chicken, how can a place the serves chicken be out of chicken? Went again this week and ordered a Tropichop bowl Chicken White rice and Black Beans, they are out of black beans this time and want to make the bowl without beans just white rice. Another thing this place should never be out of Black Beans. The help they have does nothing but fool around, terrible management, read more

The food isn't greasy, and the drive-through is quick. The service isn't great, but for some reason I like it. It feels real. Like the dude at the drive-through window doesn't give you a loud "thank you" or "have a great day!!" but rather gives a less dramatic, but more sincere head nod. read more

Never been here but damn I just want to listen to music, not your annoying ads, can't be on YouTube listening to anything, that won't make me go buy pollo read more

This store needs serious help! I waited in line tonight for 20 minutes and left without dinner. This isn't the first time it happened. The worst part is getting stuck in the line. How can a chicken place not have chicken that won't be ready for 30 minutes? And if that's the case put a sign at the beginning of the drive through and let your customers know so they don't sit and wait for nothing. I enjoy eating here and hope they can get their act together. read more