Excellent food! You will not be disappointed! Delicious, sauce was good, the grilled chicken was amazing! Would eat here again!!! The BBQ sauce was sweet and unique-better than any other. Wish they had this in more states across the US. Great food for fast food and they open late! Another plus! read more

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Loved their shredded beef tostones. I felt though that they could have added more meat. But the flavor was definitely on point! read more

Pollo Tropical - Latin American Near Me - Orlando, Florida

I highly recommend their mango smoothie (Tropical Chilled). It tastes like real fruit! Amazing Their food is very good, but their smoothie is addictive! read more

I placed 2 to go orders. Upon receiving the orders they were incorrect. One order was a 2 piece dark meat chicken meal and the other meal was a 1/2 chicken meal. I received a white meal chicken meal instead of the the 2 piece dark meal. The other meal was missing a chicken thigh which goes with the 1/2 chicken meal. This was at the Altamonte Springs Location, and has happened more than once. The chicken was not fresh and the rolls were stale. read more

I ordered the Original Family Meal, which is a whole grilled chicken with white rice and beans and 4 rolls.. The rice and beans are large generous portions The chicken is nicely seasoned. You don't need the sauces. The arrive was quick! Check out their grill from the picture! read more

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This location always surprises me in the best way. Maybe it's because where I grew up the drive thru line was always insanely long at Pollo, but this location keeps people moving and never has a line. Efficient, quick, and staff has always been friendly. It's my family's go to for a quick dinner after a long day! Food is always hot and fresh. read more

Stopped here after a long day at the Disney parks and Laura was our attendant at the drive thru window, she was very kind & service was quick! The food was properly packaged and we received everything we ordered. read more

Im surprised to see negative review for this location. I have been there several times, and each time i had a good experience interacting with the people working there. They are all friendly and nice. I love Pollo Tropical's tropichop (bowl) and the quality is consistent. They have many sauces and toppings to choose from. Service is fast and I prefer this place over chipotle any day. read more

The food here is very tasty. A half a chicken and two sides for $10 is very reasonable and it tastes so good, not at all like fast food. I wish we had this restaurant up north. It was also clean and friendly service. read more

Waited over a hour to get told my food was wasn't even cooked, The manger is awful, had a horrible attitude, told me we already got our food like I was lying or something & and on top of that told me to wait another 10 minutes didn't offer me anything in return. They need to replace him ASAP!! Bathroom and eating area is disgusting!! Cooperate needs to do something with this guy ASAP!!! 8/16/25 came in at 9:01, and I'm leaving at 10:05 with no food and my family hungry!! Thanks a lot for absolutely nothing!! Pollo Tropical please do better!!! read more

The service is terrible, ordered at 7:52pm and said my order would be ready at 8:03pm. Still not ready, and not having the right amounts or not having the amounts at lot. read more

Received my order today 7/7/25 from store 10131 @ 1780 Sheridan Street Hollywood, Florida. The chicken ceasar salad, came with no dressing. The boneless chicken breast was rediculously tiny - see picture. Not a good experience. At least my pulled pork sandwich was very good and nice size. read more

Pollo Tropical - suppose to be a $6,11 boneless chicken breast - Latin American Near Me - Orlando, Florida

Pollo Tropical is a fast food version of the wonderful rotisserie chicken places that are very much a part of the Latin American dining scene. I have to say that I truly enjoy rotisserie chicken, especially Latin style with its vibrant tastes emphasized by citrus flavors. For a fast food chain restaurant, Pollo Tropical truly delivers. Pollo Tropical got its start in Doral, Florida (part of the Miami area) back in 1988. It was started by two brothers, Larry and Stuart Harris and has grown into a viable fast food Empire. My go-to item at Pollo Tropical is their half chicken with rice and beans. I usually enjoy adding some of their great sauces like their cilantro garlic ot Mango habanero. Again, for fast food Pollo Tropical is definitely a great option All in all, I would definitely recommend this particular location of Pollo Tropical. read more

So...I have to admit I had not been to Pollo in over 5 years (which in the land of Fast Food is a whole era!) so I was holding Pollo to the standard I remembered. Let's start with the food: my Tropichop was flavorful as I remembered it. The sauces are still very good. My daughter ordered french fries which surprisingly were awful... maybe because they are not latin food? Service was nice but relatively slow considering they were not suer full. Overall appearance of the place was kind of run down however it fit the bill of a quick, flavorful meal (sans french fries of course!) read more

Pollo Tropical - Pumpkin Cheesecake - Latin American Near Me - Orlando, Florida

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I used to overly excitedly visit this chain when they were in GA so I was excited to be back in the land of the Tropical Chicken. My first night here I ordered doordash. The family order was a whole grilled chicken, plantains, rice, black beans, and rolls. The food was Luke warm, which was to be expected with DD. What made matters worse, the hotel room didn't even have a microwave. Food was kind of mid but it was appreciated. The next day, I wanted a hot experience so I navigated my way over and got the tropi chop bowl with the beloved curry mustard. This was what I was used to. Food was hot and fresh and what I remembered. Service was kinda iffy, but be kind and respectful, regardless :) read more

The best part of that whole meal was the cilantro garlic sauce I got with my fried yucca. The yucca was ok because we had delivery. The fries were horrible. The chicken meal was great read more

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Such a bad experience, I had to leave a review. First, the establishment was messy. The dining area needed cleaning and the bathrooms were so nasty I decided to just hold-it until I returned to my room. Second, the service was incredibly slow. We waited almost 30 minutes for simple menu items; and not one employee had decent customer service skills. Also, the workers yelled out the order numbers in Spanish only. Don't assume everyone knows Spanish. Third, my salad was horribly prepared. I received a tiny drizzle of dressing (none on the side), so the salad was slightly dry. Also, I had a puddle of water at the bottom of my salad bowl. This location needs a lot of work and training. Such a disappointing meal. read more

Pollo Tropical - Avocado Chicken Salad - Grilled - Latin American Near Me - Orlando, Florida

Nobody that works here speaks English and it's a total shame. I couldn't order without assistance, and they kept yelling out order numbers in Spanish so I didn't know when my food was ready. Complete garbage experience. If you can't speak English to customers you shouldn't be employed. This manager is awful for letting this happen read more

Driving around Orlando over the years, I've seen a plethora of chain restaurants. One of them that stood out for me was Pollo Tropical. Pollo Tropical isn't in New York, and why not? I know we'd put our own spin on things, like melted mozzarella. Haha Walking in, you see to the right a huge open grill with split chickens being cooked. This is a good thing. The menu board has some interesting choices: 1/4 chicken combos, 1/2 chicken combos, steak combos and more importantly, wings. Man, I love wings. The wings being made at Pollo Tropical have a crispy skin and have a nice tropical marinade. Rock star wings! There is a sauce bar with different sauces: salsa, grilled pineapple rum, bbq as well guava bbq?? Soooooo good! I did the ebony/ivory choice of black beans and white rice along with roasted chicken. I could eat this meal every day of my life and be happy. My wife & I were very impressed with the chain. If you have never been to Pollo Tropical, I highly recommend visiting. read more

Pollo Tropical - Chicken wings - Latin American Near Me - Orlando, Florida

It is a Pollo tropical! No visit of ours to Florida is complete without a visit to the only Caribbean cuisine we ever eat at. *Laughs* Delicious Chicken? check Delicious Ribs? Check Inexpensive Flan? Check Excellent value of food? Check Drive thru option? Check Very good service by staff? Check I recommend! read more

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been here twice once couple of years ago grill master trio and 1/2 chicken rb and 1 side was pretty good read more

The food is good. Why is this just a Florida thing? Seriously this establishment should expand. It is quick and delicious. With locations all over Florida, stop in and give the freshness a try. There are so many things to try and they make many different kinds of sauces. I tried the pineapple rum... yum. read more

Came to this Pollo for a quick bite . Growing up in Miami , this was always a go to for quick Cuban food and then some. Although the menu has changed considerably , the food here was very good . I ordered the Chop-I-trot with chicken , black beans and rice . Very tasty and the small size was very generous . The service was veeeery slow but it is what it is . Would certainly come again read more

Pollo Tropical - Kids TropiChop Bowl - Latin American Near Me - Orlando, Florida

Ordered 4 quarter chicken with rice beans and plantains and all the chicken in the meals were black burned chicken they didnt even think twice about serving me that read more

Haven't been to a PolloTropical in a few years. I'm guessing things have changed, since I remember there being a sauce bar. The Cuban Sandwich I had had dry old white bread. No flavor and wasn't a good sandwich. I also ordered a side of French fries. Imagine my surprise that they don't have ketchup! Ketchup might not be part of this cuisine, but if you serve French fries offer ketchup! Lastly the churros were super dry and weren't good at all. I remember a better menu and experience years ago from this chain. This is a revisited one and done for me. There are better options around this location. I should have explored a little more. read more

So I'm visiting from the East Coast and I was so excited to eat Pollo Tropical. This location happened to be the closest one to my location and I am so upset that I even bothered! The line was literally to the door and I waited because I was CRAVING it. When I got to the front of the line I put on my order and asked for a mango slush she told me they were out. I asked for the iced version of it the Mango lemonade...she proceeded to tell me there was no mango. While I'm waiting for my order I hear someone order a mango lemonade and she served them one. I was upset but didn't even say anything to not cause a scene. They didn't have any sauces that are advertised, they don't have hot sauce, and they have horrible customer service. The employees seemed miserable and where hiding in the back most of the time. The cheesy yuca bites were cold and hard, thw fries were cold, the bread was stale, my chicken was dry, and I didn't even have any sauce to dip it in...not a happy camper. I didn't know they had avocado and once I realized I asked to place an order and they wouldn't sell me avocado alone told me I had to get another meal and add it on top lol they are resiculous. DO NOT WASTE YOUR TIME AT THIS LOCATION! They are making you look bad Pollo Tropical! 2 thumbs down! read more

This is soooo disappointing... My picture says it all!!! Why are we allowing for this to make it out the door as a sandwich!? Not like it can be wasted, this should be used towards a tropichop. SMH. If I can make it a no star, I would. read more

Pollo Tropical - Here is my nugget chipotle butt pickle sandwich. - Latin American Near Me - Orlando, Florida

Everything i have had here is good; Chicken. Very good Pork. Excellent Rice beans. Good Sliders. Pork is excellent Steak. Excellent (Especially if it's chard a little) Plantains: amazing; i come here for plantains Don't get all the negative reviews. Where else can you get fast food that's good for you. And for a very fair price. I guess the one issue that consistently pops up is the customer service; it is often short, curt, dismissive, rudy.... But .... not complaining please don't " NO PLANTAINS FOR YOU" (A Seinfeld reference for the yelpers under 40) read more

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Pollo tropical is supposed to be good but don't go to this location. The food was a 3/10 at best. Everything seemed messy inside. There is no service, the girl at the register didn't know what she was doing and wasn't being helped. I could tell she'd make a great worker if they trained her instead of socializing in the back. One guy kept making comments to guest and even objectified a woman guest in his remarks. When I asked to speak to the manager to discuss this behavior I was told "he has problems" and the manager told me "I don't work here". Well if you're reading this, you were working there at the moment and having problems doesn't justify disrespecting guest. They had 5 employees working and couldn't do a single thing right. Orders came out wrong, and I mean every order essentially. They closed the drive through because they didn't want to operate it. In my opinion if the owner of this shop is looking for advice it's close it down. You're giving pollo tropical a bad name. read more

Used to be a great place to eat, but now is just sad.. Dry meat, no sauces or forks even. Don't waist your time or money. So sad... read more

Even though we ordered online we still Had to wait in the drive through behind a line of cars who didn't place their orders online. read more

Avacado chicken salad was delish! Very fresh! Mango tea was very good! Good parking with a drive thru. Very fresh ingredients! read more

Pollo Tropical - Avacado chicken salad was delish! - Latin American Near Me - Orlando, Florida

Service is fast, food is good and not expensive. They get the orders right too. Can't go wrong. I don't understand the bad reviews on here.

Just one star because zero would be the perfect score ... what a bad service late without a minimum respect all the tables dirty no workers the worst food place in USA no doubt read more

Being vegan is easy here! There is a "v" symbol to indicate vegetarian, leaf means vegan. Easy to read menu. We both got a Create Your Own TropiChop bowl. You can choose what base you want (White Rice, Brown Rice, Lettuce, Yellow Rice & Veggies, 1/2 Rice & 1/2 Lettuce) and we did yellow. For protein, we stuck with the "vegetarian" option. Which just meant no meat. Top it (with as many as you like) Black Beans, Tomatoes, Peppers, Sautéed Onions. I did it all EXCEPT for corn bc it's not vegan. They have lots of sauces to choose from. The one I know for sure is vegan is the Spicy Poyo Poyo, which I didn't care too much for but hubby loved it so just try it! ;) Regular size is around $5, large is $7.79. read more

Worst experience at a Pollo Tropical in Florida. night shift is unorganized and not customer service oriented. we went to order a trio but the pork loin was out for the night. we decided to order 2 1/2 chickens. they proceeded to tell us that the chicken is out as well. AFTER WE ALREADY PAID... They said they would give us quarter chickens. The young girl at the window was telling us how much bigger the 1/4 chicken is than the 1/2 chicken.. WHICH IS FALSE.. 1/2 is bigger than 1/4.. They didn't offer us anything or a refund for only receiving a 1/4 chicken.. very unprofessional and the girls at the drive thru window proceeded to laugh at us and not care about our order.. THEY parked our car and 10 minutes later we ARE STILL WAITING FOR THE FOOD.. HIGHLY DISAPPOINTED.. DO NOT VISIT THIS LOCATION because MANAGEMENT IS UNORGANIZED.. I'm starting to question the cleanliness or sanitation as well because of those girls at the drive thru window.. BRAND NEW LOCATION but service is awful.. WE ARE STILL WAITING FOR OUR FOOD.. read more

Pollo Tropical - Latin American Near Me - Orlando, Florida

This Pollo Tropical by far has the best flavored food..,Living in Central Florida for the past 5 years... I have tried a few Narcoossee, E. Colonial, & few others Not worth talking about... Hope they continue the Latin Flavors.. read more

First timer here. Heard bad things about it coming from California. The food was very good! Service was ok. Kinda sad they didn't have anymore of that famous sauce they have & no yuca balls read more

They should call this place, just Tropical, cuz they don't got pollo. I'm local. Drive by this place all the time. On 2 occasions I've stopped by and each time they had no chicken. The first time was a 30 min wait. My in laws were visiting and we decided to wait because we were waiting on family shopping. Tonight, just from the outlets, my wife said "let's get pollo tropical!" And jokingly I said "they better have chicken". Low and behold, chicken is a 45 minute wait. There were cars packed in the parking lot, so I wasn't the only one disappointed. Ended up at chic-FIL-a right around the corner. They had chicken. read more

Ordered food to be delivered by Uber Eats. The Delivery was perfect. The food, however was not! I ordered a regular tropichop with yellow rice and got a very very small portion of rice. I ordered it with red beans and got black beans. I asked for Pineapple Rum sauce and Curry Mustard and got neither sauces! According to the menu, the diet cokes I ordered would be cans. They were not. I specifically ordered 2, 1 for with my meal and 1 for later because I'm not feeling well and did not want to have to go out later. I got fountain drinks in cups, instead of cans, which was fine for the first one, but the second one will be flat and watered down from the ice when I go to drink that one. If the menu would have shown fountain drinks I only would've ordered one, so that was a waste of my money and that makes me mad! read more