Great food here. Try the Enchiladas Verde with a Dos Equis Amber. Good service and mama's cooking. read more

For a self-proclaimed lover of authentic Mexican cuisine, finding "amazing" salsa and juicy chicken is a huge win. When the protein is prepared well enough to overcome a soft tortilla, you know the kitchen team has the seasoning down. A welcoming staff and a "nice" manager can often diffuse the frustration of a wrong order. It's a testament to the "human" side of service when you're willing to overlook a mistake because the energy of the place felt right. The "No Notepad" Risk: While some seasoned servers pride themselves on memory, it's a high-wire act. In this case, the steak-versus-chicken mix-up is the exact reason why the "old school" pen and paper (or a handheld POS) remains the gold standard for accuracy--especially when dietary preferences are involved. A tortilla that is too soft can definitely dampen the experience of a great taco. It's a shame the fried tortillas didn't make it to the table, as that crunch would have likely balanced out the juiciness of the chicken perfectly. read more

Pollo Loco - Cinco de Mayo taco plate special - Mexican Near Me - Sevierville, Tennessee

I am so so glad we stopped to eat here. The food is fantastic. I got the Spicy Enchiladas Verdes with ground beef and my husband got the California chimichanga. We also got a pastor street taco. Fantastic. Salsa was fantastic, the queso was fantastic. The pico with both of our meals was so fresh and perfectly balanced. Everything we ate will bring us back anytime we are in Tennessee. read more

Pollo Loco - Exterior Our food didn't make it long enough to take a proper photo. - Mexican Near Me - Sevierville, Tennessee

Made a quick stop as we were shopping nearby. As a Latina myself the customer service, food, and experience was all AMAZING! The tacos De Asada and horchta were so good! read more

As always it's was great service and the food is always amazing!! Great atmosphere with music and nicely decorated restaurant!!! Tried the shredded chicken street tacos. Yeah amazing! Then I'm taking home Pollo con Tamara I'm sure it will be amazing as well. Of course you have to get a margarita!!!!! read more

Pollo Loco - Chicken taco. - Mexican Near Me - Sevierville, Tennessee

Very good food and clean! Great service and very friendly! Has good prices and a good selection of food!

Second time food was amazing. My husband got his favorite beer coors light. Food came out fast and chips hot and freash read more

Pollo Loco - Street Tacos de Carnitas - Mexican Near Me - Sevierville, Tennessee

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After going to scout the B&B I didn't want to make the trek to Pigeon Forge. This is in a newer shopping center. Bright and fun environment. Fast and friendly service! The food was delicious. The grilled chicken and shrimp with a bit of cheese sauce and traded pico for guacamole. Enjoy! read more

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Food always good excellent pricing and portion size. Just past 416 on Newport hwy. Family owned and opersted.

We stopped by for my boyfriend's birthday and were not disappointed! We had a party of 6 and were seated right away. Our waitress was friendly and attentive. The employees were fun and seemed happy to be there. We started out with chips and salsa and of course queso. Everything was fresh so we were off to a good start. I ordered the enchiladas mexicanas and they were delicious! The chicken was cooked and seasoned just right. The sauce had a nice kick to it. The rice and beans were also good and not dry like some places. My boyfriend ordered the pina loka and loved it! He was surprised to find it on the menu as not to many places serve it. He said it was really good and ate every last bite of it. My absolute favorite part is when the employees came and sung happy birthday to my boyfriend and then our waitress smeared whip cream all over his face! It was just perfect. Something we will laugh about and remember for a long time. I would 100% recommend this restaurant to anyone! read more

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We typically get take-out from this restaurant & the food has been good BUT we are really getting tired of our orders being incorrect, or slighted. On 2/27/24 we phoned in a take-out order. My husband's name is Doug but they almost always spell it on the receipt that we get as DOG. That's exactly how they have started treating us, as if we are a DOG. Maybe it is an inside joke with them; who knows. My husband arrived home (without checking the order before he left the restaurant & that was his 1st mistake) with our order and it was incorrect yet again!! This makes too many time to even count, that our order is incorrect or what seems like a 1/2 or 3/4 portion, or missing the chips, etc... He was so upset, he drove back to the restaurant, which now defeats the purpose of getting take-out because we were in a hurry, and when he explained the mix-up, they barely even acknowledged him, much less be apologetic about their mistake. You would think that not only being apologetic, they would be sympathetic that we had to return to the restaurant, and offer some sort of discount, or additional chips & dip, or even a dessert, but NO. They act as if we are disturbing them, as if we are a nuisance. Sad to say but this time was the last straw for us. They are close to our home and convenient, but being treated like this after spending good money with them, we are done. We do not plan on giving them any more of our business. read more

It's ok I guess it's definitely not the best Mexican restaurant though might wanna find something else

I meeeeean, it's okay I guess. Service was aight. Food was aight. At least my girls enjoyed the chips and cheese; but honestly $5.99 for queso and guacamole each wasn't worth it. Times must be hard. And if that's the case... okay I get it. If not, theeeeeen they may want to come down a bit on the price... unless that's just the norm for TN Mexican joints. Unfortunately, this place won't be on my list of places to visit when I return. It's too pricey for aight food. read more

Pollo Loco - Pollo Loco, Cheese Dip, Guacamole Dip, Salsa 8 oz - Mexican Near Me - Sevierville, Tennessee

One meal shared by two, on one day. That's all I have to rate this spot, but what we ordered was delish! I told the waitress I could not have flour, and she politely advised me to avoid what I was considering. We opted to share a dinner plate: Pork in a verde sauce with a side of rice and beans. She brought out a basket of warm and crisp tortillas with salsa. My companion ordered a beer which arrived quickly in a tall frosted glass. Our meal arrived in about seven minutes, a large plate of pork dressed in a spicy verde sauce. This was a great meal for under $25 including the tip and we were well satisfied after a morning of hiking in the park. read more

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Food was delicious, service was amazing! They accommodated 10 of us! Hoping we can go back before our trip is over!

Food is always amazing and our waitress Sheena was very attentive and was just great in general. All their food is hot and delicious. Sheena needs a raise! read more

In an area where the food game is disappointingly seriously lacking and where supposedly highly rated southern food that turns out to be no more than reheated frozen food is prevalent, Pollo Loco is a gem. I'm vacationing in the area and stumbled into Pollo Loco, hoping I could satisfy my craving for some actual fresh food, plus I do really love Mexican. I was not disappointed at all. The drinks come out in mason jars which is a cute touch. The salsa was excellent - thin and smooth just the way I like it, with great flavor and a good kick of heat. I also ordered the cheese dip and that was super tasty. Both the salsa and cheese dip came in large bowls. My husband and I couldn't even quite finish them and we both ate a lot. For my entree I got the Enchiladas Mexicanas which were 3 enchiladas smothered in 3 sauces - the queso, a verde sauce, and a hot sauce. The hot sauce was very good and spicy and I would definitely ask for more next time. My husband got the pollo loco and man, that was delicious. The chicken was super tender and well seasoned. He also got a couple of street tacos (steak and pastor) and raved about how delicious those were. The entree portions were generous. The service was also friendly and attentive. I would highly recommend stopping in Pollo Loco. The food is fresh and authentic, and a breath of fresh air in an area with some pretty mediocre food. read more

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Awesome place to stop in! We were looking for a place for a little mid day lunch. Super awesome and friendly staff. Great salsa! We ordered a few tacos just to hold us over! Great choice! Will remember it if we're ever back in the area!! read more

We had just left Dollywood and was craving Mexican food. Found this place on Google and it looked delicious, the internet said they closed at 10 pm got there at 9:16 and the door sign showed they closed at 9:30. They wouldn't even seat us and started saying the kitchen was already closed. As a restaurant , your Kitchen shouldn't close till after the closing time. read more

In an area with some pretty lousy food, this was a sight for sore eyes. Chips/salsa great. Tacos great. Service excellent! read more

Not the best Mexican food, but for Tennessee, it is A LOT better than most. In fact, it is one of the only Mexican restaurants that we have found in over 5 years that is passable as a true Mexican food place in this area. There are 2 in Knoxville, but this is the only one is Sevierville. Again, barely passable as true Mexican food, but far better than other places. 5 stars because they reached the bottom rung. read more

I'm a picky Mexican, I have a lot of respect for my food and I hate when restaurants really don't make the effort to cook it good. So when we saw that this place opened, I had my doubts, I mean I have been burnt before if you know what I mean, but still I gave them a try and I don't regret it at all. Their food is just amazing!!!! Very traditional, I have never eaten real street tacos here in the USA until I came here, their tortillas are like back in the motherland, you cannot find better Mexican food than in this place. You won't regret driving all this way, it's absolutely worth it, my favorite are the tacos and the Tortas, if I could I would eat here every day. read more

Pollo Loco - The new expansion where you can actually drink alcohol - Mexican Near Me - Sevierville, Tennessee

I forget to check in but I've been here several times and each time the do not disappoint with their food. The service at times are slow, but they keep your drinks full and chips stocked. The last time I visited they were expanding the dining area so the wait for a table should be corrected. This location also recently opened, they moved from another location. This has to be one of the most authentic Mexican food restaurant in town. They offer home made waters that are excellent and authentic. Much of the menu reminds me of living in Mexico. I usually get the Mexican flag burrito which comes out smothered in 3 different sauces. The burrito is spicy so be prepared for some hot goodness wrapped up in a tortilla. The meal come complete with rice and beans as well. Their salsa and chips are a tasty snack while waiting on your meal. read more

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Stopped here randomly on our way through the area. Was not disappointed!! They serve Mexican Coke (made with cane sugar) which we were super excited about. No liquor or margs, but plenty of beers. The food was hot and delicious! Portions were also verrrry generous! Staff was polite and prompt. We would definitely come back here if in the area! read more

I will start this review saying that I'm from Texas, and grew up on Mexican food (tex mex). I have now eaten at this place twice, and am in love with it. The staff is incredibly nice, and so is the owner. The first time I came I had the enchiladas Mexicans, and it was delicious. The chicken inside was very flavorful. So impressed with it in fact that I had to come back the next day. The second time I ate here I had the enchiladas rancheras. Absolutely delicious. Both meals I had mole put on top as well, which they do a great mole! The saddest thing about these meals is that my stomach isn't big enough to order more. If you're looking for amazing Mexican food, look no further. This is my second favorite Mexican food in the world, my first is in Austria, weirdly enough. Second in my book, only marginally, and definitely beats the best spots I know in Texas. read more

Pollo Loco - Enchiladas Mexicanas. Topped with mole, upon request. - Mexican Near Me - Sevierville, Tennessee

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I have been calling for over 30 minutes to try and order my food. So, no, we won't order from here now or ever when we are back in the area. Business is so great they can't be bothered to answer the phone for potential new customers! read more

A week later my husband is still waiting for a call from the manager. I can't say the food was great mine was ok. My husband couldn't even finish his cause his was so bad. On top of the food not being the greatest their customer service was definitely no better. When my husband called to complain about the food, he asked to speak to the manager, he was told the manager wasn't there. The girl took his name and number and said they will call him back. That was a week ago and no call back. When he asked the manager's name she said she didn't know and hung up on him. Sorry to say we won't be back. read more

Wow! This place is amazing. First off the service is the best. We went right in didn't have to wait. The staff was so friendly. The server was the best, he was so helpful when we had questions about the menu. Our food was out so quick I couldn't believe it. My wife got the pollo loco which is marinated chicken with rice and cheese. She said it was fantastic. I got the Chorizo chicken nachos. All I can say is wow this was the bomb. The chorizo was out of this world. The cheese could use a little more flavor but was still great. I cannot say enough good stuff about this place. Everything was great and the price wasn't bad either. read more

Pollo Loco - Chorizo chicken nacho. Wow! Flavor town! - Mexican Near Me - Sevierville, Tennessee

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Terrible customer service & flat out rude on purpose for no reason. Charged over $13 for toppings on 3 tacos, and a burrito. Literally sour cream, cheese & lettuce only. We support a lot of small businesses and love real authentic Mexican food, never had a restaurant treat us like that before. Insane! Never again! read more

Not impressed. Service horrible, food was at least "decent". When we walked in, we stood at the entry as the wait staff bustled around. About 50% of the tables were occupied or dirty. We waited a good 10 minutes before I approached a waitress and asked if she could establish a wait time for me. Up until I approached her, we had been completely ignored. Shortly after this we were seated. From this point it was a struggle to get anything: water, silverware, our food... the wait time for our food was well over an hour. The waitress did apologize for the delay, however, by this point we and our children were just done. Once our food arrived it was hot, and decent. Not the best I've ever had by a long shot though! Cleanliness sub par. Multiple tables around restaurant remained un-bussed throughout our LONG adventure. My 10 year old even commented on how dirty the floor was. Additionally the bathrooms were gross. Trash all over the floor. Had to wipe urine off the toilet seat.. ugh. Bottom line, we frequent the area and decided to try this family run establishment. Not only would I never go back, I would caution anyone from ever going again! Clean up your act Pollo Loco! read more

If anyone goes to Pigeon Forge or Gatlinburg for vacation or for just the day, you must stop in and eat at the Pollo Loco in Sevierville, you definitely won't be disappointed. They serve lots of Mexican food items along with a kids meal that even has American food items. The food is always hot and delicious and the portions were also generous! We are definitely going back there next time we are in the area! read more

Terrible service. Waited minutes to be seated even while the restaurant was almost empty. Once we sat ourselves, a server finally approached us with a bad temper. read more

Great Mexican takeout. Was close to our campground, and we were tired on our arrival day, so we decided to give this a try. Food was hot and delicious and our order was spot on correct ( a big deal for me with take out). Wouldn't hesitate to eat here again. read more

The food was good. Not great. Service was ok. Three stars is all this place gets. We'll eat here again. I love Mexican food. Hopefully next time I'll be more impressed. read more

What a great stop! The food was delicious and the prices are great. The staff was friendly and works really hard to make sure your experience is remarkable. We ate the taco salad, chicken taco (yummy), chicken chimichangas, and burrito Tejano (amazing for a big eater). Highly recommended! Stephanie was a fantastic waitress! Ask for her you won't be disappointed! read more

The Mexican food here is amazing! Everything is always fresh and the service is always good. They've expanded and there's more seating room and definitely almost no waiting. Would recommend this place over all the others in the area. read more

Pollo Loco - Mexican Near Me - Sevierville, Tennessee

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Good, quick fast Mexican. Had the tamales and they were a little dry. Were also out of one item that we wanted. Overall pretty good place.

We recently moved to the area from Chicagoland. We've been to several Mexican restaurants and have been disappointed. We finally stopped in here and to our surprise, it was really good. Service, food, environment all were a notch above others in the area. If you like Mexican food, then this is the place. We're definitely going back! read more

if Never eaten there. Please give it a try. The best Spanish food in the county And two of the nicest owner you've ever met in your life.

Really good food! The salsa was good with a little kick to it. My carne asada tacos were very tender and the homemade tortillas were great! We all enjoyed our food! read more