I've been waiting patiently for 3 months to have my home cleaned after paying ~$300 in January for the maid to mop my floor downstairs and wipe down a bathroom. She didn't fulfill the services paid for. It's now mid-April. I've emailed and called about once a month for a status update and, really, just to have my house cleaned. I'm moving and need a service to help me during an overwhelming time. Each time I called, I was told they'll investigate and get back to me. No one has ever gotten back to me. I even received an attitude from who I spoke with over the phone because "it had been so long ago". I've been waiting patiently for someone to call me back, ma'am. I expect a full refund at this point. read more

Just a couple of pictures of my house after being deep cleaned for $450. DISGUSTING. And way overpriced not to even have the basics done. And this isn't all of it. I'm so sad to move into my new home filthy after paying hundreds of dollars not to. I wish Yelp would let me post the videos. read more

We used this company for a deep clean and barely received a clean. MANY areas were missed. We used them again 2 weeks later with a new cleaner and she was worse. Between the deep and regular clean, based boards, blinds and window sills were not touched. They also completely skipped areas and did not move anything to clean. The owner is awful. No apologizes, or trying to make it right. Did receive a discount but would not provide a deep clean the second time as I was told policy was they would have had to send someone back in 24-48 hours. When I emailed the company following the first visit there was no mention that that sending someone out was an option, they only offered a discount based on pictures sent. I simply wanted my house cleaned and to work with a company that had integrity. I received neither. read more

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An amazing experience. Quick to respond for a quote, good use of technology to schedule and send reminders, and the cleaning was top notch!

My daughter has a two career household, two large dogs and one small very furry dog. She asked if I would have her house cleaned as her birthday present. She was thrilled when she returned to a sparkly clean house. Highly recommend! I have used them for several years on a regular. basis and I am always a satisfied customer! read more

Polished Cleaning has been a lifesaver. Their staff are prompt, professional, and do a great job. We have a busy household and sometimes have to make last minute changes to our clean schedule. They work with us and are always understanding. We've been with them for a year now and are very pleased with their work! read more

$165 for 2 hours by a woman who had a bad back and a baby. Couldn't vacuum under a bed?!? I'd do more research on cleaning people, this isn't the one and the value is poor. A lot of excuses and poor customer service. This was a gift for our handicap dad and also the owners were told about the potential of how his home May look! read more

I love Polished. They are super customer oriented and want real feedback on how the services went after they're completed. I've had managers follow up with me personally to ensure things are done to my satisfaction at the home. Very pleased with them! read more

So professional!! Duwayna Walden is AWESOME! She is very detailed when it comes to cleaning! This was her first visit and she definitely left her mark. I will be requesting Duwayna again. As a matter of fact, biweekly.:) read more

We had a great experience with Polished Cleaning. The quote response was amazing and quick. The price was very reasonable. Our service provided was right on time. We were impressed by how efficient she was. I was very pleased with how clean our house was and will definitely use them again. read more

Polished Cleaning has been great. We are super busy and it's so nice to know the cleaning is taken care of.

I hired them to clean the house we just purchased so we could move in and unpack w/o worrying about cleaning up after the previous owner. I was supposed to get the "move in cleaning" which should have consisted of their routine clean list, well let me say, I was very disappointed in what we received for the price they charged. And because we were in the middle of moving, unpacking.....and re-cleaning the house, I've just had a chance to sit down and review them. First, I communicated with Brooke back and forth through email. The last email I sent was agreeing to a time of 1-3 (closer to 3) on Friday. Due to packing and getting things ready for our move it didn't dawn on me until that Friday that I never heard back from them to confirm. Friday morning I called to see when I could expect them, no one answered so I left a message. They called back and told my husband that we were never put on the schedule, but they could get someone out between 3-5. That was great because that time actually suited us better (even though through email Brooke told me their last time slot was 1-3). So the girl shows up at 3 and started with the bedrooms and master bath. I was here the entire time, and I thought she was cleaning.....I mean it sounded like it. I wasn't over her shoulder pointing things out, and I probably should have. There were still cobwebs in the windows, in the corners of the rooms, dust on the plantation shutters, the bath tub still had soap scum, the toilet still had a ring around the inside, and when I vacuumed again the next day, the vacuum cleaner was FULL of dirt and hair(!) and she mopped, get this....with a janitorial style DUST mop and a SPRAY BOTTLE! I didn't say anything because I figured she knew what she was doing, cause she's a professional cleaner and all......boy was I wrong. A bit before the girl left, my husband and kids showed up with the first truck load, that was around 5p. Later that evening my youngest child got a drink and spilled a bit on the floor, so we got out the Swiffer to clean it up and the cleaning pad was BLACK! Like the floor was never mopped and of course it wasn't properly mopped, not even close. Because we had the service on a Friday evening, I didn't bother calling because I knew it was after hours and their site states they only work on request on Saturdays, so I never called or emailed. Well Brooke emailed me Monday to as how the service was. I explained to her how dissatisfied I was with the service, first not being scheduled and then not having the house properly cleaned. Well I guess i should have called and left a message or sent an email because she sent the following response: 1. - "First I would like to apologize for any miscommunication regarding scheduling. I know that during the quoting process, a majority of which we did via email, you had mentioned being interested in scheduling services for Friday, July 31, 2015 with an arrival between 1-3 pm, however we never actually booked the cleaning of that date." ** ---Well I do still have the email that I sent right back showing that I wanted to book it. I can provide it if needed..... ** 2. - "I also want to apologize for any confusion about mopping during the service. We use a durable & washable mop pad when taking care of mopping any flooring throughout the home for sanitary purposes and we apologize for not amply conveying this information." ** ----Well, our house wasn't even cleaned by a "durable and washable mop pad". And if you consider a dust mop and a spray bottle cleaning the floor properly, you shouldn't be in the cleaning business. I know what mopping should be and unfortunately I didn't get it. 3. - "Normally we would offer to schedule a re-cleaning, but because we were not made aware of these issues within 24 hours of the completion of services we are unable to come out and re-clean the areas mentioned; however as a small token of our gratitude for the feedback you provided, we will be mailing you a $25 gift certificate that can be used towards any of our services should you choose to schedule with us again in the future." ** --- Well considering it was the weekend and I knew you all wouldn't be in the office, I didn't call or email....and now I see that I probably should have, even though I have a feeling my email wouldn't have been received or that my voicemail would have conveniently not recorded. As for the $25 gift card, well it was a waste to send because I have no intentions of hiring you all to come out and WIPE DOWN MY HOUSE AND NOT PROPERLY CLEAN IT! I have to say, for a cleaning company, they clean very poorly. My definition of cleaning is obviously WAY different than theirs. Any reputable company would have offered to come out to rectify the situation free. So if you want to shell out a few hundred dollars for them to kinda wipe things down, then this is the company for you, otherwise look elsewhere. I have no intentions of ever recommending you to anyone I know. read more

Polished Cleaning has been fantastic to work with. The entire process from getting a quote to the follow-up after the cleaning has been great. They have been very responsive and accommodating to all my questions and requests. Our cleaner did a great job as well - It has been so nice to come home to a clean house this week. I am already looking forward to our next cleaning. read more

I am a new client of Polished Cleaning and also to cleaning services in general, so I don't really have anything to compare it to. I will say that so far, so good. The description of what is provided on the website is what I am basing my review on. Everything that was said would be done was done. The first visit was followed up by I believe the business owner, which was a nice touch. The second cleaning was much better than the first, and we have had two different cleaners, so I am not sure how consistent the service will be over time. I am optimistic that this is a good value for the money, and happy with the results so far. read more

I changed to three because the manager was understanding and gave me a full refund. She did offer a re-clean, but I didn't have time for them to come again. They did at least leave the house looking nice. Customer service really did help with this review. Maybe I just had a bad first experience. read more

My husband found this service for me about 2 years ago when we were about to have a houseful of guests. I have used them consistently ever since and LOVE them!! I have only had great experiences with them every time with wonderful people sent to my house, who always do a Superb Job!! Anna, who does the scheduling is a gem!! She is very patient (with my schedule changes) and very accommodating. I trust this service 100% and even have them come clean when we are out of town, so I can come home to a clean house! I could never clean my house as beautifully as they do, and will always use this service. I highly recommend Polished Cleaning!! read more

After checking reviews, I hired them to clean my elderly Mom's apartment in Keller. After 18 months, I can say she has been extremely pleased. She has the same person show up every time, on time, and does a great job. Mom even emails me of her satisfaction every single time Irinia cleans. They took such good care and attention of her, they even notified me in Europe when Mom started having some health issues. Couldn't ask for a more professional service. Thank you! read more

On time, and did a great job. Slight mix up with pricing but they made it right very quickly. Great customer service!

I have used Polished Cleaning for many years. Jenn and her staff are amazing. They are dedicated and accommodating. The moment I walk through the door, I immediately smile because I can immediately tell my cleaning professional has been there. Thank you for great service!!!! read more

I was hesitant to establish a new service during COVID-19 but after speaking with the owner about their safety protocols, I felt confident to move forward. I'm really glad I did because they have made my life so much easier this past year. My home is spotless and everything put back in it's proper place every time they clean my home. They are easy to work with and very much want me to be satisfied. They make it simple to give feedback and they thank me for it. I am very satisfied with their level of service. read more

Very professional and prompt. Sweet ladies and have my House sparking! I am happy I was able to find them on yelp! They were able to fit me in the next day, Erin was very helpful over the phone and explained their process and policies. Thank you read more

Polished Cleaning was amazing! They were on time, quick and my house looked and smelled so clean. So happy I signed up for the monthly service because I want my house to look like this all the time. Plus I truly appreciate their professionalism and follow up after the cleaning. I plan to recommend them to all of my friends! read more

I have used Polished cleaning for years and wI'll not use anyone else. They do a fantastic job and value their customers. I tried several other cleaning companies before I found Polished Cleaning. I highly recommend them!! read more

Had to drop them due to deterioration of services. The first several cleanings were excellent, but soon it seemed like the cleaners were just going through the motions. Disappointed in the lack of continuing quality. read more

Polished Cleaning is a great cleaning service. Everyone I dealt with were friendly and courteous. They did an amazing job with the cleaning. Even my husband remarked on how everything shined in the bathrooms. read more

Not liable for any damages by their cleaning crew. The crew set a wet bottle of cleaner on our pool table and ruined our new felt. They refused to pay saying their fine print today's they're not liable for damages caused during cleaning. Awful customer services. They were unapologetic and accidentally copied me on an unprofessional and rude intraoffice email that proved how little they care. I would NEVER recommend this company. read more

I love this business! They do an awesome job and are always friendly and happy. I like that there is just one person that comes to my house. They are very open to feedback and check to make sure you are happy with their work. My feedback has always been positive because I have no complaints. read more

I've used Polished twice now and have been very pleased. I had just had a floor install done and my house was covered in a thick layer of dust. The house was spotless after the cleaning crew was done. They made a stressful week There is nothing better than coming home after a 12 hour workday to a clean house. I'm considering starting the monthly service. read more

We used them for two cleanings. The first one was pretty good but the second cleaning was pretty bad. Scheduling was super difficult and often emails or calls would go unanswered. Bottom line very inconsistent results read more

Very disappointed! Did a terrible job on our first cleaning with a thick film on the hardwood floors. Called back to fix the job and further damaged the finish! Not worth the price. Beware!!!! Waiting to hear if they will compensate for the damage! read more

Dropping a couple of stars. Recent cleaning efforts have deteriorated quite a bit. Floors left a bit dirty, furniture tops still dusty, couches not fully cleaned after paying a premium for that extra service. I'm hoping the company will have a resolution to this soon. read more

Very impressed!! We have had quite a bad experience with cleaning companies in this area-- inefficient and rude. However, Polished Cleaning was nothing but professional and friendly throughout the entire process. Ask for Angela and Amanda! They were kind, respectful and extremely thorough! They even asked me to do a final walk through to make sure nothing was missed prior to them leaving. I will definitely be hiring them on a regular basis! read more

Excellent customer service from the office staff to the cleaning staff that enters your home! It is so nice to be able to come home to a sparkling home after a long shift at work on my feet all day. Thank you for making my life a little less hectic and stressful:) read more

I have been using Polished Cleaning for a few years now. That should tell you about all you need to know. But in case it does not, they are consummately professional, courteous, and of course keep my home polished (which wreck every two weeks) Thank you!! read more

I love this company. They really care and have done a great job. I feel like I get a lot of value for the money and have recommended them to numerous friends. read more

Amazing service. We selected Polished Cleaning because they are a locally owned business and was so impressed with the "big company" level of professionalism and experience. From the automated emails and updates, through the easy payment and scheduling - it has been a great experience becoming a new customer. We have now used their services for the past month and extremely impressed with the quality of the cleaning and the care of their teams. The cleaners are very professional and our home has never looked better. Great work everyone and we will be a lifetime customer. read more

This company is awesome! If you need someone trusted in your home and want a great job at an affordable price, you have got to check them out! read more

My husband and I have dreamed of having a cleaning lady for years and Polished Cleaning made our dream come true. I recall one of the office gals pointing out a benefit of using your company in that you don't charge more for the initial cleaning, which was a HUGE savings for us. It wouldn't even be an option especially at some of the other company's rates I was quoted. One company was well into $800+! We were awed and amazed from the first phone call (they are SO professional!) through the first initial cleaning. We can't wait until they come again! read more

I have always used an individual to clean my home but very often that person had "conflicts" and needed to change the cleaning time. Once or twice this is no problem but eventually it became a scheduling nitemare. Then I found Polished Cleaning. I was a bit hesitant to hire a cleaning company but so far I am happy to report that it has been wonderful. They are on time and efficient. If something is not cleaned exactly to my liking I can send an email or call and they cheerfully accommodate my request. Thank-you for "polishing" my day and my home! read more

I just had my first cleaning. I chose this company because they had such a high yelp rating; now I know why! They were amazing!!!!! Very reasonably priced and great attention to detail! I see a long partnership forming! read more