Hell no should be an option for "do you recommend this business" . I only use them bc i have to.......
Customer service is TERRIBLE. NO COMPASSION OR CUSTOMER SERVICE. ITS JUST A JOB TO THEM.. we have an amazing community and this place does not reflect that at all. Its gross how they treat with us.... It's Like, they know we have to have water and they know people will pay for it because we cant go without it. And that's disgusting i have been a customer many years with this place.And today they shut me off with no warning or no disconnect notice because "they dont do that there". I willl admit and take 100% responsibility that I did not pay my bill. And i am mad at myself more than anything .I got behind and did Not EVEN KNOW IT . It was an honest mistake. I know it is my responsibility to keep up with my due dates and paying my bills.But we are all human. Things happen ppl forget or get behind and this place could give two turds about that. Its just business to them. Like I said they know ppl need it so they know they'll pay it regardless.
I paid my balance off and to reconnect.I wasn't asking for them to waive that or anything , because it was totally my fault , but the fact that they have no compassion.\nFor their customers is just disgusting.And it should be a little that they could shut you off like that with no warning. Especially if you have babies or elderly people living in your home. But they don't see it that way, it's not their problem that you forgot to pay your bill and it is true.But it's sad because at the end of the day , we're all freaking human , and we are all just trying to survive. OK, I'm done being a Karen now.LOL and this is not my Google account.So before the owners of that water company try to say I'm not a customer.I am I just don't have a Google account.So i'm using someone else's , but you know who I am. -A.W read more