USER BEWARE! This is not a customer friendly organization. Pod was booked, money transacted on 8/6 and pod delivered on 8/7 however, placement was incorrect. Called main # in Florida and although the CSR was nice enough they are ineffective as the their call to the local dealer in Marlboro, NY went unanswered. I called main number to follow up and was given the local number to make contact myself. SIX calls later finally made contact and told pod would be repositioned on 8/7. Guess what, NO SHOW!! Called again informed our address was given to the driver but they could not provide a time as they had other deliveries but we are on the schedule for 8/8. HELLO....YOU TOOK OUR MONEY AND WE ARE LAST ON YOUR LIST?!?! Disheartening!
Luckily I arrived home yesterday in time to catch the driver who was in the process of loading his apparatus back on the truck with the pod, door still facing the incorrect way, now repositioned to the middle of my short, 2 car side by side driveway, blocking both garage doors. The driver exits his vehicle and proceeds to respond, "Good thing you are home, I was just about to leave, this can't be done it is a safety issue!" EXACTLY! That is why I contacted PODS post delivery, as not only did they position it incorrectly, the placement poses a serious safety hazard entering and exiting the driveway. So much so that the State Police who have barracks down the road from us stopped on Tuesday to voice concern over the visibility hazard the POD creates.
Any way, driver proceeds to call manager and informs me that the manager, who has more experience, can come the next day, Thursday, 8/9 to reposition.
At this point I am at a loss and direct the driver to take it out.
Now I am 3 days with the POD on the property, unable start loading for fear items will shift when they reposition it, with a major safety issue on hand and I have to wait another day. Mind you the Marlboro location is 20 miles from my house.
I proceed to call the main number to speak with Management and to request a refund...No manager available, I am put on hold for a few minutes and the CSR returns to inform me that I will not receive a refund as the delivery fee and pick up fee is applicable.
Horrible business structure from a consumer stand point and very disappointing customer service at the local level.
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