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    Pocket Pets

    1.4 (8 reviews)

    Services - Pocket Pets

    Private dog training

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    5 years ago

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    9 years ago

    Probably great. Their location takes you to a Tyson truck factory of some sort... not exactly sure where they are on the map.

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    PetSmart

    PetSmart

    (35 reviews)

    My dog and I went to training classes when I first adopted him. That was about two years ago, and I…read morefelt like we both needed to brush up on our skills. I took Bruce to be evaluated by "Happy," PetSmart's newest pet training instructor, because I didn't know if I should enroll him in the Intermediate or Advanced class. I thought the evaluation would take maybe 5-10 minutes. Happy easily spent 45 minutes, maybe even an hour, working with Bruce, getting to know him, doing a physical evaluation, going over every inch of him, checking for any quirks he might have, and evaluating his current skill set. I was completely blown away by his attention to detail and ability to immediately connect with Bruce, and I (obviously) wanted to enroll in his class immediately. Instead of an Intermediate or Advanced class, he suggested Bruce and I enroll in a Therapy Dog class. After 6 weeks of training, I have a completely different dog. I feel far more connected to him, he is much calmer in social situations, he is more in-tune with, and responsive to, my commands... Happy is the greatest dog trainer I've ever met. So incredibly grateful for his help - we gained a true asset in our community when Happy started training at PetSmart here in Madison.

    Today I brought my 18-year-old Pomeranian to the groomer, and what happened was unacceptable,…read moreunprofessional, and honestly heartbreaking. My dog is extremely small, fragile, and senior, so she requires gentle handling and extra caution. Instead, she was put in harm's way by her groomer, Ronnie F. Ronnie called me to say that my dog had "slipped out of the leash" and fallen to the floor, hitting her hip. She delivered this news without any apology, without urgency, and without the slightest concern for my dog's well-being. Her tone was cold and dismissive, as if she was inconvenienced by the accident not responsible for it. A groomer's FIRST responsibility is to ensure the animal is properly secured before picking up any tools. Especially with an elderly dog, safety should be the top priority. The fact that my dog fell at all shows clear negligence. But what disturbed me even more was the groomer's attitude afterward. When I arrived, Ronnie continued speaking to me with a nonchalant, irritated tone--like she was the victim in the situation instead of the person who caused it. She still never apologized. Instead, she raised her voice, said she "needed to go to the back," and walked away as if she could not be bothered with the very real possibility that she had injured a senior dog. I was polite to her the entire time, yet she acted as if she was being attacked, even though all I wanted was an explanation and reassurance that my dog was okay. My aunt asked how a secured dog could fall, and Ronnie's response was, "When they're this old, it could happen." That statement alone shows a complete lack of accountability. Age is not an excuse for negligence. What happened today makes me seriously question how many other animals have been treated this way. Mistakes may happen, but a lack of empathy, a lack of responsibility, and a complete failure to show basic professionalism is unacceptable especially in a job that involves vulnerable pets. My dog could have been seriously injured, and instead of compassion, we were met with attitude. That is not the kind of person who should be working with animals.

    Dog Oasis - Check out area

    Dog Oasis

    (13 reviews)

    They are, hands down, the most knowledgeable, kind, and skilled groomers we've ever had. They truly…read moretake the time to evaluate your dog properly and patiently answer every question. They helped me learn that my Collie (double-coat, long hair) had shave coat, which explained why her fur had become extremely wiry and nearly impossible to detangle. Not only did they explain what was happening, but they also educated me on how to care for her coat properly at home. After their hard work and deep conditioning, her hair is actually soft and brushable again -- something I genuinely didn't think was possible. Here's the wild part: when we first got our puppy years ago, she was shaved by our first groomer. We found a new groomer to work on her after that and fell in love, but they ended up closing shop. Since then she's been to at least a dozen different groomers. Some continued shaving her coat, which only made the shave coat damage worse. The only groomer who ever came close was in Indiana. While I was looking Dog Oasis up to leave this review, I saw the old site and address an realized... this is the original place we fell in love with!!! I had no idea they moved locations. Everything suddenly made sense! Their pricing is more than fair for the level of care and expertise they provide, and I would trust them 100% with my pups. They're also clearly doodle specialists -- I see people bringing their doodles in all the time. I truly cannot say enough good things about the team, the work, or the facility. If you're looking for groomers who actually understand dogs and coats -- this is the place. (If you're searching online while their listing updates, their website is dogoasis.com.)

    We have found our pup's favorite boarding spot! Every aspect of customer service, from drop-off to…read morephotos in between to pick-up, we felt our pup was in great hands. The facility felt very secure but was also super welcoming, and you can tell everyone we spoke with truly loves animals and treats all of their boarding dogs like their own. I honestly have no complaints and will absolutely bring our fur baby back here.

    Pocket Pets - petstore - Updated May 2026

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