In Sept. we rented a boat from PNW Boat Rentals through their website. I received a text from them the next day saying that boat had been taken out of the water for the season and they switched us to a different boat. However, they switched us to a different timeframe for which we were not available. I found another boat from another company for the day and time that we wanted and were available for. I reached back out to PNW Boat Rentals to let them know we can't rent the boat for the time they switched us to and to cancel our reservation with them. They said no problem and cancelled the reservation. We had a lovely day on a boat from Beeracuda Boat Rentals, which was a great company to deal with! PNW Boat Rentals still charged us a $25 cancellation fee!! I would have never booked a reservation for a boat during a timeframe that we were NOT available for. THEY are the ones who had a boat available for reservation on their website that shouldn't have been available if it had been taken out of the water for the season. THEY are the ones who cancelled on me, and switched us to a boat for when we were unavailable. I should absolutely NOT be charged a cancellation fee for their mistake. Our communications were by text. I've reached out to them multiple times asking to be refunded for the cancellation fee, and I've gotten NO response whatsoever from them, and I was never refunded my $25. May not seem like a lot of money, but it's the lack of customer service, the principal of it, and makes them pretty unprofessional and unethical in my book. Go to Beeracuda Boat Rentals instead!!! They're very nice, have good clean boats, and communicate well! read more