I'm giving the bank 5 stars because I'm very happy with my experience thus far, but I feel the need…read moreto mention that the drive-thru ATM is really inconvenient for someone driving an SUV. The ATM is positioned too low. Every other Chase drive-thru ATM that I've been through is set up higher making it easier to use. The ATM at Fox Point is a pain.

Not super impressed with my visit here. I came in to cash out my balance and close my account due…read moreto a new monthly fee beginning next month. The teller Nancy seemed a bit flustered, initially would not let me cash my check and told me close the account first. I insisted I wanted the cash out and would then close the account with a personal banker. She then asked me for a debit card pin despite the fact I had a check and a drivers license already out because it would be easier for her to look up the account. On principle I don't give out any private information I am not required to. Eventually she gave me the cash, in a disordered fashion, and told me to come back another day to close the account. I said, I'm going to do this today. Five minutes later I am just a former customer. As a former bank teller, I largely think that tellers are unnecessary (ATMs and online access can do pretty much everything) unless they are excellent at their job. This Chase just seemed okay.

US Bank charges fees for different account types. Depending on the circumstances, fees are waived…read more Charging fees is not new and unfortunately widely adopted within the banking industry. Since my banking needs are changing, I sought information on whether my accounts would be impacted. Instead of calling the bank, I stopped in. After a short wait, I met with Justin Preston, a relationship banking consultant. He looked over my accounts and explained in no uncertain terms that there is nothing for me to worry about. He spent time explaining how fees are assessed and how my accounts are structured. I found Mr. Preston to be very personable and knowledgeable and his friendly demeanor and customer-centric attitude really made me feel like there is nothing to worry about.

As a newly minted entrepreneur, I did some research online for the best bank for small business…read more U.S. Bank was highly recommended and I just happened to live within walking distance of a branch. When I got there, it was pretty quiet. When I asked one of the tellers, she helped me set up my appointment with the Business Banking Specialist. I was able to see him the same day even though he sees clients at other branches. During my appointment, Robert was very nice and helpful. He walked me through everything I needed to know. The whole set up took about 20 minutes and I left with enough information to get me started. So far I'm impressed with the customer service. Hopefully it stays this way!

I had Guaranty Bank but found out they were shut down by the FDIC and our accounts were rolled over…read moreto a new bank. Hence, it was time for me to choose a new bank. I crowdsourced my Facebook network for suggestions and several people suggested either credit unions all together or specifically the UW credit union. Being a UWM Alum and having previously had a business account with them years ago, I decided to go back to them. I went in yesterday morning and was able to be seen right away. The banking representative I worked with was friendly, attentive, patient, and extremely helpful. The process was rather lengthy but very thorough and I left feeling extremely satisfied with the care and detail I received. Some of the things I really liked: -I loved how they printed the debit cards in-house so you can set up your pin, choose your card color, they go print it, and you leave with it same day. -I did receive an introductory credit card offer which allowed balance transfers with zero percent interest for 12 months, after which the interest rate would cap at a much lower percentage than the standard big box offers. -The website and mobile banking layout seemed pleasing to the eye, easy to navigate/user friendly, and simplistic/streamlined. This is appreciated, especially when personal banking has shifted to doing so exclusively/significantly online. -They are non-profit and member owned I will update this review after I have had their banking services for an extended period of time.

This location has to be the worst UW Credit union within the entire state. The staff are…read moreinsensitive, rude and condescending. I went into this location hoping to get resolution resolving the passing of my father and Jordan acted as if my questions were beneath him. He provided no guidance or recommendation, just told me that they were the busiest location (with three people inside) and there is nothing he can do. His insensitivity caused emotional turmoil at an already emotional time. As a member of 25+ years, I expected more from UW Credit Union and do not recommend this location at all.

I'm surprised this bank is still in business given the high turnover of people that I've had to…read moredeal with and the absolute blunders of run into. The last person I worked with should not even have a job.

WORST BANKING EXPERIENCE…read more I've owned and operated a successful business for 27 years and have worked with numerous lenders during that time. Never have I encountered a worse experience than with Bank Five Nine. We applied for an SBA loan to launch a new business and were initially relieved to receive an approval--but what followed was an absolute nightmare. After approval, we were asked to send in roughly $5,400, which we believed was the final step. Instead, we were hit with a never-ending list of unreasonable demands: they wanted to be added to my personal life insurance policy, and even demanded to be listed on the title of a vehicle we had already paid for in full, in cash, before even applying for the loan. The entire process became increasingly invasive, unprofessional, and senseless. After a full month of back-and-forth post-approval, we decided to walk away from the deal. Of the $5,400 we sent, we were refunded only $1,400--with no transparency or justification for keeping the rest. Total robbery. The staff were disorganized, communication was poor, and the experience felt more like dealing with slick used car salesmen than a trusted SBA lender. The negative reviews online are absolutely accurate--I only wish we had done more research beforehand. We will be filing a formal complaint with the SBA Office of Credit Risk Management regarding how this loan process was handled. This kind of behavior should not be allowed under a federally backed lending program. Avoid Bank Five Nine at all costs. Do not trust them with your time, your money, or your business.

Everyone is very friendly and helpful at this branch especially Chris . She's always been there and…read moreshe's very helpful and always smiling.

Was told I had 6 weeks to close out/roll over my CD but had to do it in person (I was out of town…read morewhen it matured). Turns out that was misinformation, I had 10 days and could've done it over the phone. Money automatically rolled oveer into a much lower interest CD with an extremely high penalty to remove it (despite being given misinformation). Closing all of my accounts today- oh wait, I can't, because apparently that can only be done in person too! Goodbye Associated Bank you will not be missed.

Went in to open a new checking and savings account 45 minutes before closing time. No clients in…read morethe lobby, none in the drive through. Apparently none of the 7 people doing literally nothing could help me. So I went across the road to Landmark Credit Union and was in and out in less than ten minutes. The staff at Associated had a nasty attitude and pretty much acted like they didn't want nor need my business. This is why I will always prefer credit unions over banks. Suck it Associated Bank.

I received a reply from the manager of this location that my concerns have been addressed. I would…read moregive her intervention 5 stars! I am raising the stars on my review to reflect cautious hope that this issue has been satisfactorily addressed.

Date of visit: January 25, 2024…read more I stopped to deposit some cash I had received along with a roll of quarters someone gave me for a trip to Vegas, not realizing that slot machines haven't taken coins in quite some time. The teller wouldn't accept the roll of quarters, and directed me to locations 20 minutes away for a single roll of quarters. When I offered to open them up, she advised they don't take loose change. I could see if I was emptying out a piggy bank but this was one undisturbed roll of quarters.

Customer service is not very good in comparison to other banks in Milwaukee. No greeting or…read moreacknowledgement. I was given the wrong information twice in regards to paying off a loan by credit card in that you can only pay off a loan by cash advance on a credit card and not by credit on a card. That is a huge difference.

Date of visit: March 31, 2026…read more I stopped in to get a cashier's check as I wasn't able to move funds electronically in a way that would work for me and I was pleasantly surprised by the efficiency and ease of my visit. Daniel helped me right away and when I inquired about a wire versus a cashier's check, whichever was cheaper, he recommended the cashier's check given the wire cost. That worked just fine for me and within a minute I had everything I needed to go on about my day. The entire transaction was seamless and he even gave me an envelope to put the check in. Wish all my bank transactions were this easy!

I moved back to Wisconsin this spring and had an existing account, and also opened a new checking…read moreaccount. I added my wife, who was also a previously on my account and has held a mortgage and a car loan with the credit union. I asked to set up the fast cash feature of the bank app (so I could deposit checks with my phone). I've used similar services at other banks, and I've never had issues. I was told it would take several business days to get it activated. Weeks later it was still not working, so I called again. This time I was told the feature world not be activated for a year. I protested as said that someone else had a agreed to activate it. They apparently dug up the phone call and listened to the conversation, and agreed to activate the feature, but said typically that they wouldn't do it for one year. Today I deposited a $250 check, and then tried to deposit a $1500 check. I was told I exceeded the limit for deposits. I would deposit the check in person, but only the drive through is open, and it's habitually under staffed, with a line of cars around the block waiting for service. ECU does not meet my expectations, I intend to find a new bank.

I had heard from a friend that every so often chase bank would have surprise shows that happen near…read moreclosing time. So for the past 3 and a half years I have been taking a leisurely stroll down to my local chase bank near closing time. Usually I would schedule unwanted appointments just to not look suspicious. Last time I checked I had bought close to 900 debit cards. Some days I would go and take 50 dollars out of my account, then the next I put the 50 right back. Last week though was different. I went down to chase bank (this time to buy a debit card). At first everything was still the same and I was growing more disappointed by the second. When all of a sudden these 5 guys with these balaclava masks on started screaming at everyone to get down. At first it was alarming, then I thought this was probably the show I've been waiting for these past years. They grabbed the people from behind the desk and threw them down on the ground. One of the security guards tried jumping on one of the masked men but got thrown off and "shot". The amount of work that went into the special affects was astonishing, it really looked like that security guard was dead! They even brought real looking police cars in to try and stop them. I won't spoil the ending because you would have to try it for yourself. I would say this experience is not for the faint of heart but more for thrill seekers.

Anastasia helped me today (as well as her coworker whose name I didn't catch)- and the two of them…read moreare incredible employees. Their attitude, helpfulness, and knowledge had me feeling thankful that I chose to stop in at that particular branch today. A+ employees and people.