I opened my NIH account at the beginning of 2024. Mr. Waqar Rizvi helped me solve the issues of…read moreverifying my identity and assisted me with opening my accounts. He also helped my wife do the same and even helped her get a car loan for her first car! Mr. Rizvi is amazing. Every time he's around he says hi and checks up on you; always happy to help. He also has assisted and advised me on complex financial decision, even life changing ones like with house buying and credit building. Mr. Rizvi is the greatest example of someone who actually cares, and not just trying to be nice. From amazing customer service to personal care, he is the best.

Staff were cool and helped me open an account and answered my questions. Overall great experience…read more Also, don't mind the negative reviews too much. It's mostly difficult people from 4+ years ago that were trying to turn their car loan into a home loan or something crazy. Lol

When I planned to visit the SECU's branch at silver spring I had seen the earlier reviews and…read morepoints showing a bit discouraging. But my experience was completely different from some of the reviews seen earlier. The customer service at the counter was very much helpful, time sensitive understanding my request and arranging the queuing. The lady specialist, Jacqui, in processing my account opening and arranging for special advisor towards my further request was great. Thank you for your help. Keep it up!

It took me years of being an employee at the VA hospital before I qualified to become a member. I…read morewas rejected at least twice. They finally let me become a member and I was approved for a car loan there. I decided to go elsewhere. I do have a checking, savings and money market account there.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.

My mom is very ill and I had to use a POA to get access to her account. Alberto in this branch made…read moreeverything very easy. He was very knowledgeable, compassionate, and helped in every way possible. I would highly recommend this bank for their service

Excellent staff and customer service at this branch. It is a convenient location - within walking…read moredistance of grocery stores, the library, USPS, and CVS. Bernard Mitchell is the long-time branch manager and goes above and beyond with excellent customer service and support.

Wow horrible customer service. Incredibly rude - literally the teller rolled her eyes at me!…read more Said I need to sign up for business account - have a regular consumer account. What a pitch! Bank elsewhere. Horrible horrible service. Anywhere is better

If you have a small business, use a different bank! TRUIST will promise bonuses for opening an…read moreaccount with them but deny you the money once you've fully satisfied the requirements.

Absolutely the worst bank in the world. Horrible customer service at the bank and on the phone…read more They put the longest hold on my check deposit possible for absolutely no reason and they do not follow federal law on bank deposits and access to funds.

This place is my favorite location to take care of my banking needs. They also have late weekday…read morehours and Saturday (weekend) hours. Just like the US Post Office, I am old school and I personally like physically going into a bank to handle my business. The teller's exude great customer service, very friendly and seem to remember everyone's name as soon as you walk in! Now, that is something rare.....but shows how far this branch goes to add a personable touch to your banking. Not to mention, it is funny seeing the bank teller's face when you ask for more than two hundred dollars in $1 dollar bills. I am sure they make many assumptions when I come there and walk out...let's see...hummmm....Visions of "bands to make them dance" or "making it rain"......when in reality it is just petty cash for the week.

I've had very positive experiences here. First, Seth, who manages the branch, is wonderful. He…read morereally cares about customers and the service the bank provides. I've seen him interacting with others at the bank--he treats everyone with the same level of attention and care. The business account representative is very patient and thorough. All the personnel provide a comprehensive overview of the different accounts and services so you know what you're getting. Happy they are here in the DMV area.

First time visitor! The street parking situation leaves A LOT to be desired, but is typical of the…read morearea (and it was free on the weekend). I was greeted the moment I entered. I overheard the person that greeted me tell someone they were short staffed today. This type of communication should not take place in the open "public" space. Or, you should tell each customer as they enter so everyone is on the same page. This was a bit discouraging and made me think my wait would be much longer. The person that greeted us spoke Spanish to someone coming after me. I thought this was AWESOME that she was able to help the person in the language with which she was most comfortable. To my immediate right (upon entering), an employee was helping a customer in a restaurant styled booth area. I didn't like/would not like to have absolutely no privacy while conducting business. There are floor to ceiling "windows" that appear to be walls. But these are actually curtains. The curtains go up when/if a transaction is needed. I thought this was cool and created an added safety feature. There are also glass offices where other tellers worked. My experience... I will NEVER return to this location as there is no privacy and the customer service/protection of customer personal information is nonexistent. I got stuck having to conduct my transaction at the dreaded restaurant styled booth!!!! I had to tell the teller to stop repeating my personal info (name, address etc) loud enough for the entire bank to hear (he was not talking loud, there was just no privacy). All in all, I was in and out pretty quick, but will never return to this location.

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Impeccable, extraordinary, infalliable, inspired…read more That is what the customer service is here. The last time I walked in, I was immediately greeted and was let known that someone was going to help me immediately. The concierge said that he remembered me... which might be true... although I go in to the bank very very rarely. He started conversation he was just so nice. I ended up telling him what I needed ( a replacement check card). While his other associate was busy with a customer, he got the checkcard ready and sat me down to wait. He expedited the process for the associate one I got to him. Just a really kind man. The associate helped me quickly and efficiently. Which was good, cause I had a party to be at and I had no idea that my checkcard was cancelled due to suspicious activity. Overall the customer service at this branch is 5 shooting stars. They obviously care alot about their customers, and it shows in everything they do.

I am sorry I put so much money into this bank because after five months, they're charging me five…read moredollars to send me a statement and they refuse to respond to anything and I have no way of contacting them. They never allowed me to set up an app so I could see it on my phone. They never told me they would charge me a five dollar fee to send me a statement and they didn't send me a statement until I already had my money in the bank for five months. They continue to be very problematic and I would highly recommend you do not use this bank.

I wouldn't recommend to my worst enemy. They have no clue what they are doing . Took two weeks to…read moreprocess a car loan and still got it wrong . Use Pen Fed . Took all of two hours

I would avoid PNC like the plague. No one answers the phone at the Silver Spring location. We have…read morea business account. And when I called 'Customer Care' I had to wait 15 mins before anyone answered. If I could put in ZERO stars, I would.

After withdrawing from their ATM machine I went in an asked to have my 20 dollar bills changed for…read moreone 100 dollar bill. A young man told me he couldn't help me because I did not have an account with them. I was in shock and told him: "I am not your customer and plan never to be! You had a chance here to have me as a potential customer by providing a good customer service but proudly denied it", I told him. Honestly I've paid a fee for using their atm, therefore I should have been seen as a customer. They just lost a chance to have me considering banking with them one day.