This bank is very easy to access. They have lots of parking. I usually go to the Pembroke Pines…read morelocation but was in this area recently. The teller was very friendly. We chatted about some restaurants in the area. I like their website as well. It is easy to use and I find it to be intuitive. I have been with them for a few months so far and so far, so good This bank offers completive savings rates for a set amount of time. They took over Amtrust and a couple other banks over the yeats.

I had an issue linking my bank credit card to my existing accounts. I had the pleasure of working…read morewith Ms. Eugenia Ramos. She traced the issue and updated my banking profile. Appreciate the great service at this branch! Thanks!

My experience has been quite the opposite of some of the other reviewers. We visit this branch…read moreoccasionally, and have been there three times recently with matters requiring more than a teller. Yes, there is usually a bit of a wait, but that is not unexpected as we didn't make advance appointments. Today we were grateful to work with Ms. Yessica Gonzalez, who has helped us on other visits. She was as friendly and efficient as ever, taking care of a more complex matter and then transferring us to Mr. Marcky Giraldo. He was equally friendly, helpful and efficient, and we were finished much faster than I anticipated. We have been very impressed and happy with almost all aspects of this branch - most definitely 5-star, if not more.

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

A nice quick trip here with my husband to deposit some money. The parking lot is nice and private…read moreand it has a nice amount of spots so we did not have to look long for a spot. The location was very clean and the ATM outside that we used looked like it was recently wiped down because it seemed very clean as well. There is a drive-thru at this location if you wanted to stay in your car while you need to stop here. I liked that the location had a nice amount of cameras around so I felt safe while I waited for our trip here to be finished. The staff was friendly and they were pretty quick with helping the other people that were here while I was!

Your average Bank of America. The Staff here was friendly, but being towards the end of the day,…read moreyou could tell that most of them were on their last leg and wanted to go home. I was able to get everything I needed to be completed done rather quickly and was able to head out in a timely manner. The location has a nice amount of parking on all sides, including a few spots in the back. This place also has a couple walk-up ATM's that were a little too close to each other so I felt like the person next to me was breathing down my neck. The drive-thru atm is located on one side of the building and has a nice amount of space incase you have a bigger car and have to swing wide to pull up to it as well! The bank was also very clean and well lit and had a security guard inside so I felt a bit safer while I was doing my withdrawal.

Your average Bank of America that will get you everything you need in a somewhat timely manner…read more From the couple times I have been here, the staff is friendly for thr most part but you can tell that they are not in a rush whatsoever because I have seen the faces of other patrons here and I can tell that some have been here a while and are sick of the waiting in line. The bank is very clean and well lit and I feel safe when I am waiting to be helped! The location is very clean and there is more than enough space for people to stand inside without feeling like I am going to be shoulder to shoulder with people. The parking lot is private so anyone in the lot should most likely be coming to this bank. I have never seen the parking lot more than half full which is a good thing when I am on the run and need to stop here for a quick minute! The location offers walk up ATM's as well as a drive up one. I do wish the walk up ATM's were a bit more spaced out but if no one else is at the machine I don't have any issues feeling close to people.

Located on the outside of the strip mall on 595 and Pine Island, this was my first time in this…read morebranch. Inside it looks to be all redone and updated. There is a longer line for the window and only one person working behind the window. After a bit of a wait and 4 people were taken, another person finally came to the window to help with the line. The teller who helped me was friendly and efficient. This location is on the bigger side and feels a little bit sterile. There are a lot of open cubicles with bankers meeting with customers. I don't like this type of openness in a place where you are potentially discussing your financial matters for everyone else to hear your business.

Begrudgingly there is customer service but always a wait cause 1 clerk, and one doing the drive up…read more Hours suck, 0930am..terrible set up of cubicles and open conferences...completely a bad case of mismanagement...this bank was bad in 2003 and I didn't think it could get worse in 20 years...I was wrong.

Ryan Kinley has been our go to Banker at Regions bank for years. His knowledge and expertise of…read morethe banking business far exceeds our expectations. Truly a great guy and is a asset to Regions bank. They are lucky to have someone like Ryan. Thank you for all the years of excellent customer service !!! Merry Christmas!

I had called and spoke to Lori because I had an issue with a double charge for my rent so I was…read morepanicking as it left my account almost empty. Since it was still pending she could not help me at the moment but asked me to call for her the next day and she would help resolve it. I called for her in the morning & she was able to help correct my account issue which would reflect at midnight - sure enough it was fixed. I can't express enough how grateful I am for Lori for her care, kindness and professionalism. There's nothing worse than having a financial concern and usually takes days or even weeks to resolve. I'm so thankful. I opened my account at this branch & have only had good experiences with their staff. Highly recommend.

I'm so pleased with the staff of this banking center in Plantation, FL. Ashley and Michael have…read morebeen extremely helpful with navigating complex issues with my business account. Every time I come in, they are super helpful, time efficient, and solution focused! Thank you so much for always helping me with my business account needs! I highly recommend the center.

-5* is what this bank deserves…read more Avoid Erek Reynolds'. His quick to sell you but when comes down to ask question afterwards or wonder where you business card that you've been waiting for over a week. His no where to be found or return calls. As well , having a pointless greeter Eva Ludena any question you ask her her reply is call the customer service number. Avoid this branch at all cost.

What a terrible experience at PNC Bank. No one's even there a greet you two people working at the…read morecounter can't even make the right decisions took me 15 to 20 minutes just to get money out of the account and it took a Manager 10 minutes to come over here to verify it ‍she told me she's very busy at the moment and it's gonna take a second‍ to sit down and relax unbelievable it's crazy how when you go from one PNC Bank to another how one bank runs great and the other bank runs terrible need to close this one on university

I have only had great experiences here. The staff are always very helpful. They help me find ways…read moreto reduce my bank fees and offer suggestions. I never wait long. The atmosphere is pleasant and I like the free coffee. Even though this location is far from my home, this is where I drive to. I plan on banking here always.

I was here to visit my Chase Financial Advisor. The facility was divided into the banking section…read moreand the financial advisor section. Both areas were nice, though I preferred the FA section, of course. It's not normally the branch I go to, though just as nice as my Boca Raton branch with the same efficiency I count on day-in day-out of JPMorgan Chase. I had a wonderful session with my financial advisor and will come back again in the future, I'm sure. Sorry; no photos, was in a hurry.

My brother and I had some banking needs between cruise ship journeys in Fort Lauderdale, so walked…read moreto this Chase branch close to our hotel. We were greeted immediately and directed to the right person, which ended up being a very friendly and competent teller. The transaction took a bit of time, but she was patient throughout. Everything was done electronically, so less paper waste. And I was able to immediately verify/validate the transaction on the mobile app. We stayed in the waiting area for a bit, so plan out our next steps for our day. During this time, a different associate came by to ask if we needed anything. It's attentive customer service and a mark of a well managed, well staffed location.

I usually run into Bank United 3-4 times a week for work to get change for the restaurant. I have…read moreto say the minuet you walk in someone is greeting you with a HELLO!,....and you are always taken care of like a priority. Their newest addition is Yannique Clare,..and she has to be the nicest of them all. Several months now, I have always been greeted like we are friends,..big hello and smile. While I miss Yvette and Michelle,....the new branch manager is just as nice, and is always on the go helping. Excellent customer service at this bank,...!