This bank is awful. I went there today went to the drive thru to do 2 transaction the teller was…read moresandra she completed my transaction and she asked me was there anything else she could do. I told her yes my mom needed a transaction done than she proceeded to tell me to drive back around which we thought was ridiculous never heard of such a thing before so I drove around and we went inside the back instead. Also they have another teller there named amelada she does not know what small bills mean. Wells fargo better step up there game upgrade get tellers that have better customer service skills. If they keep it up they will not have anymore customers. I know a lot of customers that complain about this bank, there are to many banks around in that area.

The worst banking experience I have ever had. Run, not walk away from this institution.read more

wow. I have never had so much trouble trying to give a bank my money! we moved here about a year…read moreago and thought we'd like to put our money in a local bank. so we head to surry bank, told the lady what we wanted to do and she said she would get the CSR that could help us asap and to have a seat. so sat we did. and sat, and sat, and sat.... after a certain period of time you just can't sit anymore... I know if I had been at a restaurant I would have left much sooner then we did. now today, I try to get someone to talk to me about rolling over an ira into their bank... call, get transferred, goes back to the First Lady, and she says that this certain person stepped away, transfers me to her voice mail, that was about 2 hours ago... called back, same lady tries to transfer me to same person......nope...back to the lady, she will transfer me to someone else that is in her office,,,,,nope, voice mail... I guess they are doing so well they don't need anyone else's business... shame...you lose, not me.

If your card gets hacked 3 times ever they refuse to give you another card tell you you can just…read morecome inside and do your banking. They could have cared less that we decided to close the account. They are really unfriendly people do not recommend