Thanks Portia is Caring,Kind, Thoughtful,Knowledgeable and Courteous. She always treats us with…read moreRespect and very Considerate of our Banking Transactions. Jocelyn Jones does a tremendous job on our investments. All tellers are nice,friendly and helpful,everyone are a Positive Asset to Wells Fargo.

This location is great. It has exit/entry by a light so it's easy to get in and out. I seem to…read morealways get the same teller. It's a good thing. She's sweet, fast and is always on point. Often I have the kids I nanny with me because they want to get a sucker, a "treat". That is weird to type out, but that's what we call them, suckers. Our teller is cool, she always picks out the kids favorite flavors for them :) There never seems to be a line here and if there is it goes quickly. They have a security guard outside all the time and he looks like a bodyguard.

The bank obviously has problems with security. A warning of fraud comes up everytime I log in…read more I could not get into my online account. I went into the bank to ask what happened and to see if my paycheck was in my account. The head clerk continued to talk over me so I couldn't get my questions out. Finally asked her to please stop talking over me and how could she help me. She then made a phone call and told me even though the money was not showing online it is in my account. A couple hours later the VP called me saying how rude I was to the teller - REALLY???? Asking her questions is rude??? Than he said he was closing my account because of it!!!! Opened an account with another bank...

Benny, the branch manager, feels that $35 is more important than customer service. As a business…read moreprofessional I feel it is important to keep customers, especially students who will one day run this country, and the key to that is by taking care of all of you customers. By simply refusing to wave an overdraft fee (which is a branch decision) due to a banking error Benny has lost all business of myself and anyone else that I deal with. I discourage anyone from dealing with Benny or First Citizens Bank. Any other bank would have been happy to help in this matter, and it is sad that I have to take my business elsewhere!

Great place to go for financial advice. The people are so friendly and the most helpful staff.read more

Used to enjoy banking with Allegacy but honestly something changed over the last few years and I am…read moreanxious to switch banks entirely now. Amongst other issues with our personal banking we have been in the process of procuring a fairly simple loan and the people in charge have been dropping the ball on a weekly basis. Three weeks in and they are just now getting things together to send to the underwriters, three weeks to collect the most basic information. Deeply, deeply disappointed on missed opportunities due to this casual approach to lending money.

I have been doing business with BB&T for about 5 years. I own a business and make deposits daily. I…read morerecently applied for a small business loan. They said I had a couple of late payments several years ago therefore denied. They don't look for ways to help there customers, they look for ways to not help there customers. Never ask why...The company that was late was sending the bills to the wrong address. Hard to pay a bill if you don't receive it. Gonna take my business elsewhere. I recommend you do the same.

I don't think they deserve any stars they erroneously took…read more300$ from my account I notified them immediately via online banking n after two hours of waiting and being transferred to several different people none of them helpful i went into the bank a customer rep called online number she got the same run around it also took an hour the Vice President offers to help we sit in her office for another hour I still dont have my money I did get a business card and reassured she would be personally handling my account. Best part she promised it would be two days they were expediting my request to the top . so I call and guess who is out of the office for the holidays. she lied to my face She knew she would not be there she knew before she left the issue was NOT resolved. No one called me I don't have my money and I will be at the bank Friday to talk to the president and get contact info for CEO. I am very unhappy.

Your typical location. They have a drive thru teller. Nothing unusual or spectacular about it…read morethat I saw.