Absolute joke of service at this bank. Purchased a vehicle in person at this branch with the seller by paying off the loan in front of the banker. Banker refused to sign the title as being paid off and said a letter would be issued in 3-4 days. It's now been 2 weeks and no sign of letter. The agent at the SOS said the vehicle cannot be registered (understandably) without the payoff notice or signature and checked on the VIN status and said it still shows as pending. Several calls placed to PNC were no help, with no explanation of why they won't sign titles in person with the payment being made right inf front of their banker. Go elsewhere for any banking needs as PNC does not service their customers satisfactorily. read more