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    PNC Bank

    1.0 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - PNC Bank

    Personal banking

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    5 years ago

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    7 years ago

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    Consumers Credit Union

    Consumers Credit Union

    (6 reviews)

    Half the time when I call to transfer money from my account to my son's account, the reps are…read moreunable to find his account, although I provide his member number.

    Consumers service levels have reached rock bottom…read more If it were just one thing I would probably let it slide but it has been one problem after another. I had a problem signing up for credit card alerts last year when they changed their system. After two calls to their call center, a trip to one of the service branches when I was Told I would hear back after "help desk" ticket was sent through. I heard nothing from the representative I talked to and to this day I get no alerts. Shortly after I received a member survey to fill out. I explained what happened and sent it back. To my amazement,ent I got a reply they were happy they were able to help me with my problem. I went to one of the service centers to buy a Visa gift card. That transaction took 3 people and 16 minutes to complete. Fast foward. I did what they encourage members to do and self serve through online banking. It had to do with changes to joint ownership and beneficiaries on one of the,y accounts. After trying to self,serve I realized I would have to call. I called and spoke to a new account person who then transferred me to a specialist. She assured me that the account now reflected what I required. Shortly I got documents to sign that did not indicate the changes we discussed. I had to call again. The same person told me that the joint owner could not also be a beneficiary. That' is exactly why I called the first time. So much for getting it right the first time. So after trying to self serve, it took two additional phone calls to complete. I recently had some IRA pepper work to complete for a transfer. That took two people to complete. They sent it to my financial advisor who emailed me and said the form was not compete. So a second trip to the service center to get it right. My son has had problems with them sending debit cards to their old address even though the credit union has the new address at the time they moved. Because of that he went into one of the service centers to talk to them about concerns he had about a title the credit union would be sending out since he had only one payment left. He asked that the title he sent to the service center so he could pick it up. He was told "no" because the titles are kept out of state and special mailing would cost him $40. Today he got the envelope and the title wasn't in there. Wonder is Consumers will charge him for a duplicate title. And just for laughs, after I added him as beneficiary to my account he was notified his address had been changed to my address. The letters they send out after an address change were sent to my address. He got one for his accounts and one for his Credit card. Honestly, taking care of their members is absolutely no concern of theirs.

    Consumers Credit Union - Personal banking, teller booth and computerized atm/teller machines.

    Consumers Credit Union

    (32 reviews)

    1.) you can never reach anyone at the branch where you do business unless you have a specific…read moreperson's 'personal' number. Well these folks continue to replace competent employees as often as most reasonable people change underwear. I have FOUR business cards in my file for CCU for people with whom we've been very pleased at the GRAND AVEGurnee location...and NONE of them are still there! Have to talk with some know-nothing at their main number who can't seem to use all kinds of personal info provided for BOTH my husband and I to move forward with the RENEWAL:...on our JOINT CD's.... that's BULLSH*T. 2.) We're experiencing some serious injury/illness extenuating circumstances and I requested to RENEW TWO CD's over the phone. She wanted a 'password' to identify me. WE don't have ANY **** passwords!!! Was REFUSED because the less than 'stellar' person on the phone couldn't 'find' and/or use any of the SS#'s, THREE phone numbers, address we've had for 35 years, and birthdates of both of us associated with those CD accounts INCLUDING the ACCOUNT numbers I gave her to verify the CD's I wanted to RENEW. I was RENEWING not withdrawing $$$.... this BS made NO SENSE!!! 3) Have been a member for well over 30 YEARS !!!! and was told I'd just have to 'come in' to renew... WELL I CAN'T right now!!! and needed to get these renewed before they rolled over at some piddly A$$ rate. 4.) I've grown to hate this place..... This is just ONE of SEVERAL...and I do mean SEVERAL various incidents of idiocy I've experienced with CCU. THIS is the worst financial institution with which I've ever had dealings.

    Impossible to get a real live human on the phone. Can't contact by email either. They direct you…read moreto their webpage which doesn't have the features they tell you it does. I'm done with their garbage service.

    PNC Bank - banks - Updated May 2026

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