Very nice people there. I met the branch manager, Lissette, and the assistant manager, Shaun. I purchased their 7-month CD that has a considerably better interest rate than what my traditional bank had to offer. Their branch office on Peterson Avenue is very modern, beautifully decorated, with state-of-the art equipment. That also have an adjacent parking lot and drive-thru ATM. A great place to do business that has many good investment options to offer their members that are part-owners of the credit union, unlike traditional banks that are businesses owned by someone else. read more

As stated by other reviews, STAY AWAY from GLCU. We had an auto loan with them that we paid off. They did send us a payoff notice and our title, but will not close our account. They are difficult to reach and work out and today I was told they will not stop marketing to my email account because I need my husband's permission for that. They literally told me to have my husband call because I am not empowered to ask them to stop sending email! I have tried to unsubscribe from every possible version of a mailing list but they just keep respawning. It is like being stuck in a dystopian video game. Do not do business with them. read more

Location is understaffed, waited 15-20 minutes for my check to be deposited even though there weren't any other vehicles in front of me.

I am deeply sorry to have to say that Great Lakes Credit Union SUCKS at customer service. They are also disorganized in their handling of account information. * They are almost impossible to reach when you need them. The contact information on my credit billing statement does NOT go to GLCU - it invariably connects me with flunkies at a 3rd party billing service. The people there are friendly, but they never have access to the information necessary to address my issues. * Twice in recent years GLCU has changed from one credit card issuing agency to another. Each time they do this, they fail to process my account information during the transition. This results in unjustified late payment penalties and interest charges. * On the rare occasions when I actually manage to contact them, they always blame the 3rd party credit card issuing company for the mistakes in my account, but it's clear that the mistakes occurred before the new card company took over the account. GLCU does not take responsibility for their errors. They are difficult to reach, and unreliable in their handling of questions and resolving issues. read more

I really have an amazing experience everytime I visit this branch. All of my transactions are completed in a timely manner and all of the staff are very knowledgeable and friendly. I am proud to bank with Great Lakes Credit Union. read more

GLCU used to be a great local credit union with friendly tellers and helpful staff. Lately customer service has gotten terrible. Branches are under staffed. Sometimes there is no staff at all, except tellers. Calling GLCU results in long hold times on the phone. If you make a request of a staff member, they can't seem to communicate that information correctly to other staff members. When you visit a branch to talk about your account you're told you need to make an appointment on another day to talk to someone else, however when you show up for your appointment, the person you're to meet doesn't even show up to work. It is impossible to make an appointment for a specific issue requiring someone with certain expertise. GLCU is best used for simple everyday transactions, not anything requiring more complexity. After my recent experiences, I'm not sure I trust GLCU with the simple stuff either. read more

Amazing bank! Great people! Always wanting to lend a helping hand especially to those who need it!!

The teller deposited one check for my affiliated credit union, then couldn't figure out how to do the other one and kicked me out of line suggesting I call my credit union. I called them and while on hold the other teller came over to me and requested that I leave to use the phone and was very rude about it. Kicked out in below freezing temperatures to call my branch because their teller is an idiot. I will never come here again. read more

Close your GLCU accounts when you payoff your car loan. When you payoff your auto loan GLCU sends a letter stating that they will gladly leave your account open in the event that you need them in the future. What they don't tell you is that they will charge the balance in your account $5 per month. Called GLCU and the rep said that they could not refund the charge and I requested to speak with a manager. Left voicemail for the manger and I have not received any call. However, did receive a check minus the $5 charge for leaving the account open which was a mistake. read more

I'm very concerned about account security at Great Lakes Credit Union. Call Center Representatives will not discuss the account information without the customer verbally providing them with way too much personal identifying information (e.g. name, address, date of birth, last 4 of SSN, mother's maiden name, e-mail on account, etc.) - Most other financial institutions have moved away from this security model as that same information that can be used to create credit havoc if misused and have instead opted for more automated ways of establishing account holder identity. I've tried to make management at Great Lakes Credit Union aware of how damaging this could be but they have made it more than clear they don't feel their policies are risky. In this day and age - with all of the fraud that is going on - and solutions that are much less intrusive - why would GLCU be so cavalier with a customer's personal information? UPDATE: Today (8/21/17) we needed to contact GLCU concerning a fee on the account. The representative insisted we provide all kinds of personal identifying information before she would help us to review the fee. Really? You need ALL of my most personal information so that you can look at our account? If we're not requesting a withdrawal or change to account information - why wouldn't the account password be sufficient? Sad to say - there is no rhyme or reason to GLCU's very risky practices. Most other financial institution protect customer's information - why not GLCU? read more

I opened up an account at this bank a few months ago. I just learned that I can't use EZ deposit because I have to be a member for 3 months! If I had been told this, I would have never opened my account with this bank. The customer service phone number is horrible. You are put on hold for a long time with that annoying music in the background. No one comes back on the call to say they are still working the issue. I had to call back again because no one came back on line. I was on the phone for 23 minutes! Not happy at all! Time to find a new bank read more

Was happy when they opened a branch right down the street from me. Unfortunately they staffed with with alot of younger tellers who really don't seem like they've had much training. Deposit alot of personal checks into my account as that's what I get paid with in the job that I do. Everytime there is an automatic hold on the items. Everytime I ask if they can review my account to see these are the same checks I deposit every week or so, but they say sorry they cant do that. So went out to Round Lake branch and they were very happy to look over my account and remove any holds. So now I always go to the Round Lake branch as they are much friendlier and willing to go the extra step in providing great member service! read more