Website is so archaic and never fully operational so making payments is interrupted routinely. You…read moreare better off paying higher interest and getting absolutely great customer service elsewhere....which is ANYWHERE else but ALEC.

I made a Shared CU deposit to my ALEC account. A hold was placed on the deposit which is…read moreunderstandable. However, all I needed to know is when the funds would be available for use and the representative told me she could not tell me that because that information is not on their system. I needed to check each day to see when the hold was released. A financial institution, according to Reg CC, must tell a customer when funds will be available, which is a federal regulation. I was on hold for over 20 minutes for a very simple question that still was not answered.

this was the closest branch to Milwaukee. I was visiting and needed to make a deposit. Customer…read moreservice was fantastic. It was not crowded for a a monday that was valuable. It was easy. This is my bank. I highly recommend.!

Not much to say, amazing service, quick answers when you have questions, and quality built into…read moretheir processes. I have been a member for a while and love their service when I need something. If you are looking for a solid CU, this is the one.

We had good service until the branch manager in Gurnee moved away…read more Then sharks at the corporate office swooped in and demanded I pay a steep service charge for my business accounts. You have that right. I was supposed to pay them for having accounts in their bank and letting them use that money for their own gain. Instead, I moved all of them to another bank. My clients and I have been much happier.

I rarely need to walk into a bank anymore, well with everything being on-line and all, it just…read moreisn't that popular. I guess that means tellers don't see very many customer either, which brings me here to write a review, or should I say a complaint. No one was in line, so Jennifer (Jenny) called me right up. I just needed a money order, but apparently you can't buy it with cash, you need to deposit your cash, then take a money order out from your account, so Jenny tried to explain this to me in the shortest and least informative way. I'm just being normal, but I feel like I'm being talked down too, she had this tone. A little sincerity here would have gone a long way. Hope her day gets better quick so someone else doesn't get the bad attitude too.

Very nice people there. I met the branch manager, Lissette, and the assistant manager, Shaun. I…read morepurchased their 7-month CD that has a considerably better interest rate than what my traditional bank had to offer. Their branch office on Peterson Avenue is very modern, beautifully decorated, with state-of-the art equipment. That also have an adjacent parking lot and drive-thru ATM. A great place to do business that has many good investment options to offer their members that are part-owners of the credit union, unlike traditional banks that are businesses owned by someone else.

As stated by other reviews, STAY AWAY from GLCU. We had an auto loan with them that we paid off…read more They did send us a payoff notice and our title, but will not close our account. They are difficult to reach and work out and today I was told they will not stop marketing to my email account because I need my husband's permission for that. They literally told me to have my husband call because I am not empowered to ask them to stop sending email! I have tried to unsubscribe from every possible version of a mailing list but they just keep respawning. It is like being stuck in a dystopian video game. Do not do business with them.

I've been doing business with State Bank of the Lakes in Grayslake for 15 years. It's a wonderful…read morefeeling when you walk into a community bank. So much different than the big corporate banks. You feel like you belong there, everyone knows your name and everyone helps out! I'm delighted to have the opportunity to bank with these folks!

Half the time when I call to transfer money from my account to my son's account, the reps are…read moreunable to find his account, although I provide his member number.

Consumers service levels have reached rock bottom…read more If it were just one thing I would probably let it slide but it has been one problem after another. I had a problem signing up for credit card alerts last year when they changed their system. After two calls to their call center, a trip to one of the service branches when I was Told I would hear back after "help desk" ticket was sent through. I heard nothing from the representative I talked to and to this day I get no alerts. Shortly after I received a member survey to fill out. I explained what happened and sent it back. To my amazement,ent I got a reply they were happy they were able to help me with my problem. I went to one of the service centers to buy a Visa gift card. That transaction took 3 people and 16 minutes to complete. Fast foward. I did what they encourage members to do and self serve through online banking. It had to do with changes to joint ownership and beneficiaries on one of the,y accounts. After trying to self,serve I realized I would have to call. I called and spoke to a new account person who then transferred me to a specialist. She assured me that the account now reflected what I required. Shortly I got documents to sign that did not indicate the changes we discussed. I had to call again. The same person told me that the joint owner could not also be a beneficiary. That' is exactly why I called the first time. So much for getting it right the first time. So after trying to self serve, it took two additional phone calls to complete. I recently had some IRA pepper work to complete for a transfer. That took two people to complete. They sent it to my financial advisor who emailed me and said the form was not compete. So a second trip to the service center to get it right. My son has had problems with them sending debit cards to their old address even though the credit union has the new address at the time they moved. Because of that he went into one of the service centers to talk to them about concerns he had about a title the credit union would be sending out since he had only one payment left. He asked that the title he sent to the service center so he could pick it up. He was told "no" because the titles are kept out of state and special mailing would cost him $40. Today he got the envelope and the title wasn't in there. Wonder is Consumers will charge him for a duplicate title. And just for laughs, after I added him as beneficiary to my account he was notified his address had been changed to my address. The letters they send out after an address change were sent to my address. He got one for his accounts and one for his Credit card. Honestly, taking care of their members is absolutely no concern of theirs.

their statements are confusing... I am now on the 7th YES seventh person trying to rectify an…read moreerror on my account. even got a statement on the 22nd saying I was over due on a pymt that showed I pd it on the 4th, 5 days before it was due and they had the nerve to charge a late fee..... Then got a all from their collection dept.. I am FURIOUS!

Well if you plan on banking here, please be advised as a customer you are expected to meet PNC's…read moreexpectations not the other way around. I wanted to get a balance on my account & then write a check for small amount. I was told I had to step out of line to write my check so I wouldn't hold up the line for next customer. It takes less than 45 seconds to write a check. I Said, you can't be serious!? I was told by the God's gift to bank tellers, and I quote that "PNC expects their customers to have their paper work filled out when they come to the window". I was upset even more with that remark. I did not swear or name call, but my voice was upset. She had all my information & license & refused to cash my check because I was being rude (?)to her & I had to talk to manager before she cashed my check. They both proceeded to jerk me around and were smirky and throwing their weight around. I do not look very nice because I have a fatal brain disorder, speak funny & have trouble controlling the volume of my voice because of brain disorder & look like a holocaust survivor. They seemed to take great pleasure in being the all powerful bank employees I guess. I am an employee on disability with this bank. I mentioned that & received a snide remark about that too. Avoid this bank. The attitude you're there to meet their expectations is pervasive throughout this company. The fact they treat anyone like this no matter how they look or amount on deposit is disturbing. I only keep a small amount in this bank because of my employee status. My major accounts are at another bank. You figure it out.

I've only gone to this location a few times. I never had any issued with this branch at all…read more The credit union itself is pretty good. I have my mortgage and auto loan through Consumers. They have a very good interest rate for your checking account, but it can be a little difficult to reach the numbers you need to get the highest percentage. The only issue I have is my auto loan is suppose to be on auto pay, but I have to manually pay it from time to time, not sure what the bug is. All in all, it's a good credit union, and blows the water out of any bank around.

1.) you can never reach anyone at the branch where you do business unless you have a specific…read moreperson's 'personal' number. Well these folks continue to replace competent employees as often as most reasonable people change underwear. I have FOUR business cards in my file for CCU for people with whom we've been very pleased at the GRAND AVEGurnee location...and NONE of them are still there! Have to talk with some know-nothing at their main number who can't seem to use all kinds of personal info provided for BOTH my husband and I to move forward with the RENEWAL:...on our JOINT CD's.... that's BULLSH*T. 2.) We're experiencing some serious injury/illness extenuating circumstances and I requested to RENEW TWO CD's over the phone. She wanted a 'password' to identify me. WE don't have ANY **** passwords!!! Was REFUSED because the less than 'stellar' person on the phone couldn't 'find' and/or use any of the SS#'s, THREE phone numbers, address we've had for 35 years, and birthdates of both of us associated with those CD accounts INCLUDING the ACCOUNT numbers I gave her to verify the CD's I wanted to RENEW. I was RENEWING not withdrawing $$$.... this BS made NO SENSE!!! 3) Have been a member for well over 30 YEARS !!!! and was told I'd just have to 'come in' to renew... WELL I CAN'T right now!!! and needed to get these renewed before they rolled over at some piddly A$$ rate. 4.) I've grown to hate this place..... This is just ONE of SEVERAL...and I do mean SEVERAL various incidents of idiocy I've experienced with CCU. THIS is the worst financial institution with which I've ever had dealings.

I might have agreed with some of the other reviews until just recently.... They often seem…read moreunderstaffed.... However having been helped by Michele, a banker, recently I will say that not only was she super knowledgeable but very helpful and extremely kind. If there were more people like her not only at this branch but everywhere, the world could be tad nicer. Thank you for your Stellar service.

VERY rude staff. do not come here.there is a fee for literally everything and the staff are very…read moreunhelpful