absolutely terrible customer service. I was disconnected 4 times by them, with the final time by a…read more"supervisor "

I've been a TCU member for over 25 years. It's differently…read moreby choice. There are many Banks to choose from TCU always seem to go up and above for there customers! Thank you Jason Barker for your time and help today!

I've been a customer of this bank for several years and while I had some challenges with previous…read morestaff members making a few mistakes when setting up my account, my experiences (especially of late) have been pretty great. The staff here is friendly and knowledgeable and have gone out of their way to make my banking experiences efficient and accurate. The drive-thru can be a little slow, but I prefer going in anyway, because they're always so pleasant. One of the business bankers, Bart, is fantastic and is also very supportive of local business. Highly recommend this bank and their excellent staff!

This Broad Ripple branch has very poor service. I have complained about a specific, persistent…read moreproblem, among many others, at this location - their representatives at their customer service number are working in Southeast Asian countries. It has happened almost every time I've spoken with a call center person, over many years.... I'm an amateur linguist and am good with accents. I engage them in conversation and find out where they are calling from. Huntington Bank should not be giving out our private information to people on the other side of the world. Think of how many places our information has to go through before it ever gets to a call center there: probably many. Those call center workers may not even have a security clearance. They have access to our names, address, phone number, bank account information, etc. 2 tellers, 1 supposedly a manager, adamantly denied this and another "manager" also denied it. I was told I'd wait only about 5 min. to talk with her, then she told me it'd be another 20 min., at least. When she finally spoke with me, she was very passive-aggressive and rude with me. I don't think she even understood I was against the sending our information to the other side of the world; I think she thought I was racist, which I'm not. I called the customer service while walking to my car and once again, got someone working in the Philippines. I went back in the bank and told the teller that I had a person on the phone in the Philippines, and the tellers and manager refused to talk with the person on the phone, therefore passively avoiding the issue. Classic. The manager continued to be passive aggressive and rude. She had no understanding of "customer service." Why didn't she say, 'I'm sorry, I didn't know that. Let me call head office and pass your comment along" or something similar? She also wouldn't give me the phone number for their corporate office (not Customer Service.) She and the other employees insisted their corporate office # that they call for staff issues is the same # as the Customer Service #. If that were true, then they would have been glad to talk with a representative. But they refused to. Talk about avoidance and failure to be transparent with their customers! I drive out of my way just not to go to that location because of their poor service.

I have been banking here for years and Mimi is an awesome teller and always has a smile on her face…read moreand a polite conversation making you feel welcome. With online banking I don't come into the branch often but when I do there is typically only one person behind the counter hopping between the drive through and the counter. The customer in branch banking experience would be improved with having more tellers available or other employees stepping in to help when there are lines.

I have no bad things to say. I mainly use the drive thru. It is very easy to get in and out without…read moreany problems. Close to Nora shopping. I never have to wait too long. I have been a customer for years and do all of my online bill payments here. I rely on atm deposits but it still is sometimes tricky depositing cash where it may spit it back out, which annoys me.

I love this branch! ALL the employees are so friendly and helpful. Every time I have ever…read morevisited this branch I have received a very friendly welcome as soon as I stepped inside. There is also a coin counting machine, so I stop by regularly to sort and deposit all the loose change that I accumulate. I've visited other Forum branches but this is my favorite by far.

Literally the worst customer service I have ever experienced. Teller was snippy, difficult, & not…read morethe least bit helpful. I asked if he could follow up with his manager to which he replied 'my manager will tell you the same thing.'

LOVE my Carmel TCU branch!! Even though I have moved out of the area, I've kept them as my bank…read more Plus, now with electronic banking, you can do your banking from anywhere! The staff is always professional, helpfully and friendly. I've banked there for about 20 years and when I'm back in town, I always stop by for an "in person" transaction. Dee Herring the manager is great too and very knowledgeable!

Closed my account after they changed their policy to require members to pay their arbitration costs…read moreand legal fees. Really? I hold credit unions to a higher standard. They also posted the incorrect interest to my account and also failed to tell me about a premium money market account. That was enough. When I called on arbitration, they said the new policy was to "encourage" members not to go to arbitration. I get that. Who else has such an anti-consumer policy.

I have been banking with this establishment for about 25 years and never left , that's got to say…read moresomething.

This bank is the best! They are always so kind and helpful. You can tell this place is well manage…read more Lindsey always takes great care of me!

The lady's that work here are very nice and always pleasant. My issue and why I only gave it 2…read morestars is with our credit card. No matter what we buy, no matter where we buy it, 9 times out of 10 our credit card gets shut off, I assume due to fraud behavior??? Then it doesn't get turned back on without a long drawn out phone call, that mostly ends in the card still not working. This is a real issue when you're trying to buy diapers or groceries and get declined at checkout. I loved Family Horizons and within the last couple years that feeling has completely gone away.

the atm at this greenfield location is horrible. its always out of service my work hours are before…read morethey open and after they close so im constantly going without money or getting different atm fees. folks please find you a different bank this one is the worst in greenfield

Thank you Ariel, You guy do it right!…read more Bernie Lopez

Lindsey Phelps has been working hard in helping me secure a car loan with a good rate. I really…read moreappreciate her and all she has done for me. Ive been banking with Northpark Community Credit Union for over a year and a half now. Recently, i came into the market for a car loan. I love that you can post your paycheck early. Highly recommend them. I'm not one who does reviews often, but i am really happy with their services.