Joint banking...ayaya. Lets just say I've been banking with Old National since I was 10 years old…read more With nearly 20 years at the same bank "loyalty" is probably a good word to describe it. It seems that one of the requirements of marriage is to give and take so here I am as a new Forum Credit Union customer. This location is directly on Monument Circle with two ATMs at the entrance and three tellers inside. It's on the small and outdated side with drop ceilings and dark lighting. With its location on the Circle, parking can be trickier certain times of day. The staff has been friendly during my two experiences over the last month. I imagine this location would be much more convenient if you already work downtown and could walk over.

When this branch first opened, I tried to avoid it, even though I was working downtown. The main…read morereason was where it was located. On Monument Circle with it's terrible parking situation. Not a great location if you were driving. It also was not a full service branch. All of the service was done via ATM. Deposit, withdrawal, etc, with a person to help you out, but not a teller who could help you with a transaction. Apparently, Forum got the message on the lack of customer service there, because it is now a full service branch, complete with Forum's stellar customer service reps. It helps that the branch is very nicely laid out too. Now, I find this branch convenient when I am downtown for other events and have already parked. Why? Because it is in a nice central location: Monument Circle! And ironically, the last time I went here. it was just to use the ATM. HA!

The drive thru atm rarely works and it's by far the most annoying and inconvenient thing, seeing…read morethat theirs not many PNC's around here.

Merchants Square Carmel, IN branch. Horrible attitude from the manager down to the tellers. Typical…read moreBIG bank. They treat customers like they are an inconvenience to their business instead of the REASON for their business. Refused to shred some old statements and then rudely told me I was out of line for even asking. This branch has two drive through lanes but only open one even though there are often 5-6 cars lined up. I've banked with PNC for twenty-five years plus. I was with Midwest Bank and then NCB prior to PNC acquiring them. The PNC branch at Merchants Plaza has been nothing but NO. Classic big bank service and attitude. I used to do business at the branch at 21 N. Rangeline Road in Carmel before it closed. Completely different experience at the Carmel Central branch. Friendly, helpful tellers and managers. I asked to have some old paper statements shredded at Merchants Square. I used to take old statements to the Central branch and they gladly obliged. Both Merchants Square tellers got an attitude and said NO (one even got lippy), then a big guy who was some sort of self-important manager said too bad so sad. Something about legality. BS. Typical BIG bank attitude, just like on the radio commercials. Earlier this year I took some papers I needed notarized to Merchants Square. They said NO. Some lame excuse about legality again. You'll be sorry if you do business with PNC Merchants Square in Carmel.

They are also so very helpful and polite. It's so nice to go in a Bank and get great Customer…read moreService. We have a home, car an checking accounts with them. I would recommend them to everyone

This has to be the most unprofessional financial institution that I deal with! I am so happy that…read moremy sole purpose in even visiting this place is that they offer shared branching! Every time I stop here there is an unpleasant experience. My first thought told me to stop at forum instead but unfortunately this place is seconds from my home. So the unfortunate experience that I'm referring to today is that when I pulled up (drive through) at 10:43 a.m my transaction was very simple I was depositing cash. I sent cash along with my ID the clerk verify which account I wanted it deposit it in and he disappear. 10 minutes later I hit the button to call tell her there was no response I waited another 3 minutes hit the button to call tell her no response. I waited a few more minutes and I hit the call teller button at least five times in a row. A different clerk emerged asking how she could help me and I asked her if she would send my identification card as I had already use the app to verify that the money was deposited 10 minutes prior. She disappeared from the screen and she sent out my ID card with no receipt. I hit the call clerk button again there was never a response again. I went ahead and left because I could verify through my app that the money was deposited and there was a line forming behind me. I left that drive-through at 11:01 a.m. and if I could give zero Stars I would

I was with Huntington for 30 years. I received one phone call from a very rude person telling me…read morethat I would no longer be allowed to be a customer of theirs. I was not given a good reason for why this was happening. I had received excellent customer service for thirty years. It is very disappointing for all of that to be ruined by one very rude woman. Nancy Smith

I stopped by this Huntington branch to close an old account. If anyone was going to be treated…read morepoorly it would be a customer like me with nothing for them to gain. I received quite the opposite, the gentleman who helped me was very pleasant. I even had an odd request to purchase some coins while I was there and he happily helped me. these are the kind of people I want to do business with. I will open my next account at this particular branch because of this interaction.

This review is about Donna specifically- she is an amazing banker. She is thorough, thoughtful and…read moresuperbly helpful. I am always pleased when I go in and see she is working.

Its difficult to decide who to trust your money with, and for me I work with two banks…read more You really should consider NBoI. Speak with Rich Taylor, manager of the Carmel branch for all your needs. Rich is an unquestionably honest and sincere individual when caring for your banking needs.

Great, Lawerence is very helpful and informative and the bank is modern and clean insideread more

Excellent friendly service. I use the banks on 116th in Fishers; the one at Town Center…read moreNoblesville; and on Carmel Drive in Carmel. All are efficient and helpful.

I had to deposit a check into my son's account, so cannot do it online. I go to the drive-thru and…read moresit 5 minutes waiting for someone. Video camera of the teller area shows no one in sight, so I decide to pull through and go into the bank to see if someone is available to do a simple deposit. There are two "workers" in the bank - one is trying to explain to a woman why she doesn't want to take out a home equity loan to pay off her mortgage (and she doesn't get it) and the other is shooting the breeze with another "customer" talking about week-end plans. I wait for another 15 minutes in the lobby and no one even acknowledges my existence, so I leave. This is a new low in KeyBank's already miserable service, and at the first chance I get I will be "reserving an appointment" to close out all 5 of our family accounts and ditching this bank. I may not find anything better (seems like none of them remember customer service anymore) but it sure can't get any worse. Sorry KeyBank, but you missed the mark. Not everything can be done online with your apps, and when you can't speak to a human for 20 minutes that's the end of the line.

I guess my bank and I are writing love letters to each other in public now. Here's mine…read more Getting a hand written thank you card from your neighborhood bank branch is good enough reason to stay loyal, but my relationship with BMO goes a lot further back and I will never switch banks if I can help it. Here's why: I've been a BMO customer since they bought Marshall and Ilsley Bank. I was a Marshall and Ilsley customer since they bought First Indiana Bank. Before I became a First Indiana Bank customer, I had a variety of terrible banking experiences with mega banks where I paid out hundreds of dollars in stacked overdraft fees at a time. I thought all the banks were out to get me. Way back when I had little kids we were victims of a vehicle break-in and the person who busted into our minivan ran off with a checkbook. The thief wrote $4700 in bad checks within two or three days. I mostly went to the Nora branch back then and there was a gentleman who took care of us through our mishap. We never had to worry about our bank account being drained. We didn't have problems with a single payment we had to make. Not a mortgage payment. Not a utility payment. Not even a cell phone bill. When this break-in occurred, I wasn't too far removed from those scrappy, youthful days where I *did* have to make choices on what bills to pay on time, and which ones could wait. I was quite relieved. After all, I had just bought my first house not too long prior and I did NOT want to screw that up. Lots of overdraft fees would have likely sunk me. That gentleman at the Nora branch said hello to me by name when I walked in from that incident onward. Eventually I moved to Carmel and the people at that branch got to know me by first name, too. I went on to pick up a (now closed, thankfully) HELOC and they were very helpful throughout the process. Now I live in Broadripple and I get thank you cards that not only come in adorable sizes, but also identify me by who I am; not just by my name. I've always felt respected as a BMO customer but this just drives the message home. I appreciate the card and Starbucks will be on me in the very near future.