In have been with IMCU for almost ten years. Until, its latest software "improvement," I would have…read moregiven it a five star rating, but its latest "improvement" has eliminated automatic synchronization of my IMCU account with Quicken or Ameriprise both which I find extremely useful in managing my financial affairs. To get the information into these accounts now requires a download from the IMCU site then an upload into those apps. This is the twenty first century, not the 19th century. What's next green eyeshades and quill pens. Reluctantly, despite the hassle, I guess I will have to move my accounts to a more customer friendly financial entity. Sigh, they had a good thing going.

Helpful, fast, and professional. Available services are…read morevaried, and assistance in opening new accounts was excellent.

This location is a GODSEND!!…read more Every single time I contact this location, I am thoroughly helped. They have never, I repeat, never... failed to help me. Back in March, Jarod was an absolute angel... he helped me through a difficult situation, and he was so fast, he had my situation resolved almost before I even finished the story. Gabby helped me today and WOW... my heart can't take it. She was INCREDIBLE. This is by FAR, the BEST team of bankers I have EVER seen in my LIFE. If EVERY bank were like this team, ONB would be unstoppable. Thank you for having them.

Rosemary and team, you guys and gals kill it. Somehow you've achieved the small town vibe of a…read moreneighborhood bank while being located on Indy's most bustling downtown street. From your friendliness and check-ins to your speedy responses, we can't say enough about how much we enjoy banking with Old National and especially this location and the Fletcher Place location on Virginia Avenue. Note that this location also has an ATM, dog treats for pups and consistently is very involved in the community - whether it be sponsoring the Pride Parade to supporting their neighboring small businesses on the Avenue. Somehow they pull off making banking both sexy and community-centric.

I was very impressed with the level of service I received from Bank Of America, Indianapolis. I…read morefelt like I walked into a 5 star hotel. Attendant professionally greeted and opened the door for me. A bank representative meet me as soon as I walked in, walked me to her office, and adeptly processed my request for a cashier's check. When finished, she led me to the exit. Security was an athletic young man dressed in business casual. He courteously held the door open to let me out. I noticed several well dressed young men in the lobby, on the ready to offer assistance. There were no cattle ropes to guide me to a harried teller. I was in and out in less than 15 minutes. I was very well attended and secure in my banking experience. 15 MAR 19

The people here are SO nice and helpful. Top service. I had one blah experience once when they were…read morereally crowded, but today was such a great experience that i felt like I needed to acknowledge it. The woman at the counter was really busy and still acted in a very friendly and courteous way. She answered a lot of my questions and chatted with me about my day. I really appreciated her friendliness. There was a person beside her at the desk who was helping other people, and when they left he was also really talkative and kind. I previously thought it was hit or miss visiting this location, but my recent experiences have convinced me that they are a great level of service. I would definitely recommend this location if you are having trouble. I think that the first time I came it was one of those "everyone has a bad day" experiences.

The First Financial Bank branch in downtown Indianapolis is located in a building on the U.S…read more National Register of Historic Places. It's a beautiful building and I love older architecture. I had just gotten into town and was going to be taking photos of all the older historic buildings downtown and literally started at First Financial Bank on S. Meridian St. Almost immediately a bank employee inside came to the HUGE front window and flipped me off (see photo). They then called the police and falsely claimed that I had been "banging on the windows" according to the cops. That was a bald faced lie! I never touched the windows, let alone banged on them. I was interested in the building, not the rude employees inside. I was arrested and spent over 24 hours in jail. The prosecutors office I am absolutely going to sue this bank for what they did to me. This cannot be tolerated. It WILL not be tolerated. Govern yourselves accordingly, First Financial Bank.

Chase refuses to work with me to refund me a service that I am not getting. It is totally…read moreimpossible to dispute it

ATM doesn't like to accept cash. I've tried on numerous occasions. This ATM is great for location…read more It is very easy to find on Monument Circle. But, it is very finicky when accepting bills and likes to deny deposits. Also it is way too slow !!

First of all, the location of this bank is great! I love that it is situated on the campus of the…read moreUniversity of Indianapolis, as it gives students a great opportunity to manage money close to "home". When I became a student at this university, it did not take long for me to open an account and become a member of this bank. I had no hesitation because of the existing positive reputation of this company. This location, in particular, has staff who are super friendly and helpful. I have had to go in to change my online banking password and PIN number and was served within minutes. The man who helped me was very enthusiastic, and it was clear to me he loved helping guide people in their banking experience. During my most recent visit, I was very pleased with my service. The teller was so welcoming, friendly, and cashed my check in no time! One thing that was slightly confusing at first is that the "drive thru" lane closest to the building is the ATM lane only. Upon initially seeing all of the cars in line for that service, I almost drove away because I did not have time to wait; however, I soon realized the arrangement of the lanes. All in all, I would recommend this bank for students and others in the "University Heights" area.

I'm impressed by this bank. Their focus on serving the local community, excellence in customer…read moreservice, and solid banking programs are impressive. I discovered Community First Bank of Indiana (CFBI) through their community business development representative, Bonnie Riley. I had the privilege of having Danielle Gaston set up the paperwork for my new account. She was kind and courteous and even allowed me to joke and banter with her. Scott Hammersley, their business/commercial lending specialist, came out and introduced himself and spent time learning about our new business coming to the Westfield area. Later when I was having trouble getting online banking and the mobile app setup, one of the bank's team took my call, walked me through it, and stayed on the phone with me till setup was confirmed. I never felt rushed or hurried, there was a calm, steady tone and constant reminders that I was their priority and they wanted me to be set up and able to use all the resources the bank had for me. I'm grateful for my time at CFBI, and I'm very impressed with the service and resources they have available. I love their approachable and dedicated commitment to our local community.

I've never heard of this bank before but I'll give them 5 stars for:…read more 1. Being in a convenient location. 2. Giving me the best interest rate on my car note. 3. Jenny (CSR) was very friendly over the phone and in person. 4. The facility is clean and not as packed as Chase. Oh and they have free lollipops lol

From the owner: Horizon has always been about people first. And, our vision for the future is to provide you with…read moretechnology that is designed to serve you, not avoid you. We provide online conveniences that support innovative solutions for your personal, commercial and mortgage banking needs, as well as wealth and investment services.

I frequent this ATM for the convenience and location. When I do go inside, the staff is always…read morewelcoming and friendly.

This review applies to the 800#. After a 15 minute hold, I asked 2 questions:…read moreWhen does the money market special rate expire? What is the current money market rate for my balance. After another 15 minute hold, I was finally told when the special rate expires. But the rep said the 800# personnel do not know the money market rate and I would have to visit a branch to find out. I said I spent a half hour in the branch yesterday and did not have time to make another trip to answer such a basic question. Old National has good in person service which is offset by their sub par 800# service. To even get through to them you have to give all sorts of information including your date of birth.

Donald is the best bank teller I have ever had. I visit this location pretty often, and the line is…read morealways fast and smooth moving. You get green suckers if you have small children. Regions is a great bank and this location is the best location!