I've been a customer of this bank for several years and while I had some challenges with previous…read morestaff members making a few mistakes when setting up my account, my experiences (especially of late) have been pretty great. The staff here is friendly and knowledgeable and have gone out of their way to make my banking experiences efficient and accurate. The drive-thru can be a little slow, but I prefer going in anyway, because they're always so pleasant. One of the business bankers, Bart, is fantastic and is also very supportive of local business. Highly recommend this bank and their excellent staff!

This Broad Ripple branch has very poor service. I have complained about a specific, persistent…read moreproblem, among many others, at this location - their representatives at their customer service number are working in Southeast Asian countries. It has happened almost every time I've spoken with a call center person, over many years.... I'm an amateur linguist and am good with accents. I engage them in conversation and find out where they are calling from. Huntington Bank should not be giving out our private information to people on the other side of the world. Think of how many places our information has to go through before it ever gets to a call center there: probably many. Those call center workers may not even have a security clearance. They have access to our names, address, phone number, bank account information, etc. 2 tellers, 1 supposedly a manager, adamantly denied this and another "manager" also denied it. I was told I'd wait only about 5 min. to talk with her, then she told me it'd be another 20 min., at least. When she finally spoke with me, she was very passive-aggressive and rude with me. I don't think she even understood I was against the sending our information to the other side of the world; I think she thought I was racist, which I'm not. I called the customer service while walking to my car and once again, got someone working in the Philippines. I went back in the bank and told the teller that I had a person on the phone in the Philippines, and the tellers and manager refused to talk with the person on the phone, therefore passively avoiding the issue. Classic. The manager continued to be passive aggressive and rude. She had no understanding of "customer service." Why didn't she say, 'I'm sorry, I didn't know that. Let me call head office and pass your comment along" or something similar? She also wouldn't give me the phone number for their corporate office (not Customer Service.) She and the other employees insisted their corporate office # that they call for staff issues is the same # as the Customer Service #. If that were true, then they would have been glad to talk with a representative. But they refused to. Talk about avoidance and failure to be transparent with their customers! I drive out of my way just not to go to that location because of their poor service.

Janell and Kathy in the mortgage department are THE kindest, customer service oriented, caring…read moreprofessionals I have EVER dealt with at ANY bank!!!!

Absolutely horrible customer service. My card is constantly being shut down for transactions I make…read moreout of state, there is no way to update my profile to include that I travel often, they do not contact you before shutting your card down and you will be stuck on hold for 15 minutes, given scripted responses from humans who may as well be machines, and asked up to 10 questions to verify your identity because your SSN isn't enough. Counting the days until I have a new bank.

I guess my bank and I are writing love letters to each other in public now. Here's mine…read more Getting a hand written thank you card from your neighborhood bank branch is good enough reason to stay loyal, but my relationship with BMO goes a lot further back and I will never switch banks if I can help it. Here's why: I've been a BMO customer since they bought Marshall and Ilsley Bank. I was a Marshall and Ilsley customer since they bought First Indiana Bank. Before I became a First Indiana Bank customer, I had a variety of terrible banking experiences with mega banks where I paid out hundreds of dollars in stacked overdraft fees at a time. I thought all the banks were out to get me. Way back when I had little kids we were victims of a vehicle break-in and the person who busted into our minivan ran off with a checkbook. The thief wrote $4700 in bad checks within two or three days. I mostly went to the Nora branch back then and there was a gentleman who took care of us through our mishap. We never had to worry about our bank account being drained. We didn't have problems with a single payment we had to make. Not a mortgage payment. Not a utility payment. Not even a cell phone bill. When this break-in occurred, I wasn't too far removed from those scrappy, youthful days where I *did* have to make choices on what bills to pay on time, and which ones could wait. I was quite relieved. After all, I had just bought my first house not too long prior and I did NOT want to screw that up. Lots of overdraft fees would have likely sunk me. That gentleman at the Nora branch said hello to me by name when I walked in from that incident onward. Eventually I moved to Carmel and the people at that branch got to know me by first name, too. I went on to pick up a (now closed, thankfully) HELOC and they were very helpful throughout the process. Now I live in Broadripple and I get thank you cards that not only come in adorable sizes, but also identify me by who I am; not just by my name. I've always felt respected as a BMO customer but this just drives the message home. I appreciate the card and Starbucks will be on me in the very near future.

DO NOT GET A LOAN HERE! I financed a camper with Everwise in 2023. I have made bi-weekly payments…read morefor most of the life of my loan. After about a year I realized they were not applying the extra payments to my principal but pushing out my payment due date, I contacted them and asked them to please start applying any extra funds to the principal and they said they would do this. I stupidly trusted they would do what they said. I, ignorantly, did not log on to my account again for some time and since they refuse to send you paper information but have no problem mailing you paper spam junk I hadn't actually dug into my account in over a year. I logged on yesterday only to see that I didn't have a payment due until 2027, so I called and asked them why they still weren't applying the extra payments to the principal and I was informed they won't do that, I have to make a full payment plus additional funds and indicate that those additional funds above my full payment are to go towards the principal. Basically, so they can gouge you for every penny of interest possible. If you are financing anything and the place you are buying it from tells you they got you approved with Everwise go elsewhere their customer service is full of people who can't give you answers or give you false information and they have no idea what they are doing and they will tell you whatever you want to hear to shut you up at that moment.

Derek the teller is so professional and considerate. They were polite and offered quick service…read moreevery time I had to come in this week. They even went above and beyond to offer to call other branches for me when their card printer was out of commission.

If I could give it a zero I absolutely would. On 8/09/2026 My wife had her identity stolen and an…read moreaccount opened in her name. She has called the police to file a report and called the bank repeatedly over several days so far and they outright refuse to do anything about it. One person was helpful and filed a complaint, the other two have refused to do anything, won't freeze the account, won't close it, nothing. Calling the closest branch was also completely useless because despite having proof that yes, she is who she says she is, and yes, the account is fraudulent, and yes, there's been a price report filed already they told her that there's nothing they can do. Wells Fargo was more helpful in an identity theft crisis than these people are. So they protect criminals I guess, do with that what you will. I would never recommend this shit bank to anyone.

Manager mr Helvaty was extremely helpful easy to talk with and efficient highly recommend this…read morebranch look forward to working with them

First Merchants Bank is a wonderful local bank that provides the services of a large bank. I feel…read morevalued as a customer and the quality of service is phenomenal at the Olio branch. I still use this bank even though I now live out of state.