I've been a customer of this bank for several years and while I had some challenges with previous…read morestaff members making a few mistakes when setting up my account, my experiences (especially of late) have been pretty great. The staff here is friendly and knowledgeable and have gone out of their way to make my banking experiences efficient and accurate. The drive-thru can be a little slow, but I prefer going in anyway, because they're always so pleasant. One of the business bankers, Bart, is fantastic and is also very supportive of local business. Highly recommend this bank and their excellent staff!

This Broad Ripple branch has very poor service. I have complained about a specific, persistent…read moreproblem, among many others, at this location - their representatives at their customer service number are working in Southeast Asian countries. It has happened almost every time I've spoken with a call center person, over many years.... I'm an amateur linguist and am good with accents. I engage them in conversation and find out where they are calling from. Huntington Bank should not be giving out our private information to people on the other side of the world. Think of how many places our information has to go through before it ever gets to a call center there: probably many. Those call center workers may not even have a security clearance. They have access to our names, address, phone number, bank account information, etc. 2 tellers, 1 supposedly a manager, adamantly denied this and another "manager" also denied it. I was told I'd wait only about 5 min. to talk with her, then she told me it'd be another 20 min., at least. When she finally spoke with me, she was very passive-aggressive and rude with me. I don't think she even understood I was against the sending our information to the other side of the world; I think she thought I was racist, which I'm not. I called the customer service while walking to my car and once again, got someone working in the Philippines. I went back in the bank and told the teller that I had a person on the phone in the Philippines, and the tellers and manager refused to talk with the person on the phone, therefore passively avoiding the issue. Classic. The manager continued to be passive aggressive and rude. She had no understanding of "customer service." Why didn't she say, 'I'm sorry, I didn't know that. Let me call head office and pass your comment along" or something similar? She also wouldn't give me the phone number for their corporate office (not Customer Service.) She and the other employees insisted their corporate office # that they call for staff issues is the same # as the Customer Service #. If that were true, then they would have been glad to talk with a representative. But they refused to. Talk about avoidance and failure to be transparent with their customers! I drive out of my way just not to go to that location because of their poor service.

I love this branch! ALL the employees are so friendly and helpful. Every time I have ever…read morevisited this branch I have received a very friendly welcome as soon as I stepped inside. There is also a coin counting machine, so I stop by regularly to sort and deposit all the loose change that I accumulate. I've visited other Forum branches but this is my favorite by far.

Literally the worst customer service I have ever experienced. Teller was snippy, difficult, & not…read morethe least bit helpful. I asked if he could follow up with his manager to which he replied 'my manager will tell you the same thing.'

The lady's that work here are very nice and always pleasant. My issue and why I only gave it 2…read morestars is with our credit card. No matter what we buy, no matter where we buy it, 9 times out of 10 our credit card gets shut off, I assume due to fraud behavior??? Then it doesn't get turned back on without a long drawn out phone call, that mostly ends in the card still not working. This is a real issue when you're trying to buy diapers or groceries and get declined at checkout. I loved Family Horizons and within the last couple years that feeling has completely gone away.

the atm at this greenfield location is horrible. its always out of service my work hours are before…read morethey open and after they close so im constantly going without money or getting different atm fees. folks please find you a different bank this one is the worst in greenfield

Janell and Kathy in the mortgage department are THE kindest, customer service oriented, caring…read moreprofessionals I have EVER dealt with at ANY bank!!!!

Absolutely horrible customer service. My card is constantly being shut down for transactions I make…read moreout of state, there is no way to update my profile to include that I travel often, they do not contact you before shutting your card down and you will be stuck on hold for 15 minutes, given scripted responses from humans who may as well be machines, and asked up to 10 questions to verify your identity because your SSN isn't enough. Counting the days until I have a new bank.

Excellent friendly service. I use the banks on 116th in Fishers; the one at Town Center…read moreNoblesville; and on Carmel Drive in Carmel. All are efficient and helpful.

I had to deposit a check into my son's account, so cannot do it online. I go to the drive-thru and…read moresit 5 minutes waiting for someone. Video camera of the teller area shows no one in sight, so I decide to pull through and go into the bank to see if someone is available to do a simple deposit. There are two "workers" in the bank - one is trying to explain to a woman why she doesn't want to take out a home equity loan to pay off her mortgage (and she doesn't get it) and the other is shooting the breeze with another "customer" talking about week-end plans. I wait for another 15 minutes in the lobby and no one even acknowledges my existence, so I leave. This is a new low in KeyBank's already miserable service, and at the first chance I get I will be "reserving an appointment" to close out all 5 of our family accounts and ditching this bank. I may not find anything better (seems like none of them remember customer service anymore) but it sure can't get any worse. Sorry KeyBank, but you missed the mark. Not everything can be done online with your apps, and when you can't speak to a human for 20 minutes that's the end of the line.

Thank you Ariel, You guy do it right!…read more Bernie Lopez

Lindsey Phelps has been working hard in helping me secure a car loan with a good rate. I really…read moreappreciate her and all she has done for me. Ive been banking with Northpark Community Credit Union for over a year and a half now. Recently, i came into the market for a car loan. I love that you can post your paycheck early. Highly recommend them. I'm not one who does reviews often, but i am really happy with their services.

Since writing my review regarding fraudulent activities against my savings account, I've had all…read morestolen money restored to my account. I'm very pleased with those that worked so diligently to restore the funds to my savings. It felt great to have someone believe you and work on your behalf. The manager at the Allisonville Branch should be ashamed of herself and how she so readily dismissed me. I will never do business there. She's a very poor representative for Everwise Credit Union, in my opinion. She doesn't see to care about the members at all. Thank you to all the Everwise staff that helped me with such kindness and understanding. I appreciate you all!

Closed my account after they changed their policy to require members to pay their arbitration costs…read moreand legal fees. Really? I hold credit unions to a higher standard. They also posted the incorrect interest to my account and also failed to tell me about a premium money market account. That was enough. When I called on arbitration, they said the new policy was to "encourage" members not to go to arbitration. I get that. Who else has such an anti-consumer policy.

LOVE my Carmel TCU branch!! Even though I have moved out of the area, I've kept them as my bank…read more Plus, now with electronic banking, you can do your banking from anywhere! The staff is always professional, helpfully and friendly. I've banked there for about 20 years and when I'm back in town, I always stop by for an "in person" transaction. Dee Herring the manager is great too and very knowledgeable!