I sold my condo on June 30, 2025. Pointe Services and their management company, PMI Meridian deducted the 3rd Qtr dues from my bank account before the end of the 2nd Qtr on June 25, 2025. I discovered this on June 30 and immediately emailed the address on the PSA website. I heard nothing.
I emailed two more times in July, again with no response. After I finally reaching Brittaney Richardson and Heidi Jennings from PMI Meridian, I was told that I would have a check mailed to me.
After several more weeks and not receiving the check, I complained again. I was told that the check was mailed on August 15. I finally received the check on August 27, 2025. It did not have any postage on the envelope. It went to Illinois and eventually came to me.
I don't understand why PSA and PMI Meridian can deduct dues before the due date. I don't understand why the published email address for questions regarding payments is not monitored. I don't understand why I couldn't receive my refund electronically like it was deducted. I don't understand why an envelope would go out in the mail without a stamp.
The person that mailed it was not a PSA or PMI Meridian employee - it was a volunteer for Pointe Services, Diane Nead. Apparently several other envelopes were sent without postage. Totally inept customer service!
To sum my experiences - Terrible communication from both Pointe Services and PMI Meridian. No checks or balances in place to guarantee good customer service. Avoid these companies if you can. read more