I recently vacated a condo I had leased for 15 months. Liked my leasing agent a lot but this…read morecompany is very slow to respond to requests or needs. It's very much about them and the owners and tenants are 2nd, 3rd or lower. As a broker myself, not sure why they would hold a property over well in to the first week of the month to be available when it is in fact available weeks ahead of time - not a good situation for the property owner in regard to maximizing their rental income. Process deposit refunds 30 days after the end of the lease, even if unit is vacated ( and paid in full ) prior to end of the lease and inspected and deemed ready for occupancy by the next tenant. Much better property management companies in the area who realize the property owners and tenants are their customers.

1) May 2024, refrigerator cooling went out. Maintenance ordered parts. After a week of no…read morerefrigerator, we ordered & paid for parts and had refrigerator repaired. 2) June 2024, septic tank needed pumping, sewage was collecting in pump tank and spilling under outside deck. Maintenance had septic tank pumped that day but neglected septic lift pump area. After a week of waiting for maintenance to correct issue, spillage under deck, holding tank, & pit area... the septic lift pump had also gone bad. Finally, we paid to have all the spillage pumped and defective lift pump replaced. 3) June also, Meanwhile, hvac system is a split system. Upstairs was not cooling. Maintenance came out & ordered new damper motor for upstairs ac flow. Over a week now and no word, no parts, no schedule on when damper motor will be replaced. We had to purchase a couple of window ac units to cool the upstairs! And still no word on damper motor replacement yet.

I would like to express how easy it was to work with Clay concerning our recent rental search. Clay…read morehelped us out of a situation with the utmost professionalism and concern. It was great to have someone to listen and work with us. Good group to be associated with!

I agree with the other poor review. Hardly anyone to address concerns and heaven forbid you have…read morean emergency. I was given no time to walk through the property before I rented the house and it was less than clean. This agent is terrible.

We work with quite a HOA"s companies and have for over 20 years. William Douglas is by far the…read moreworst HOA we've ever worked with. Trying to get someone to respond to an email or phone call can take days. Not to mention the attitude of some of the upper management. Looking to the new HOA that is taking over April 1, 2023. Don't hire this firm.

From the owner: We have been providing quality association management services since 1980. We exclusively manage…read moreHomeowner Associations, Condominium Owner Associations, Town Home Owner Associations, Co-Ops, and Commercial Condominium Owners Associations.

I recently worked with Paula as my realtor during the sale of my home, and I can't recommend her…read morehighly enough. From our very first conversation to the final closing, Paula demonstrated an exceptional level of professionalism that made the entire process smooth and stress-free. What stood out most was her professionally crafted communication. Every email, text, and phone call was clear, concise, and timely. She kept me informed at every step, explaining complex details in a way that was easy to understand without ever overwhelming me. Her updates were consistent and thoughtful, ensuring I always knew exactly where we stood. Paula also excelled at providing honest, constructive feedback. When preparing the house for showings, she offered practical suggestions that significantly improved the presentation without pushing unnecessary expenses. During negotiations, her insights on buyer offers and market conditions were spot-on and helped me make confident decisions. Her strategic approach was truly impressive. Paula developed a tailored marketing plan that highlighted my home's best features, priced it competitively based on thorough market analysis, and adjusted tactics quickly as needed. Most importantly, Paula's effort and dedication were evident throughout the entire process. She was always available, went above and beyond to coordinate showings, inspections, and paperwork, and handled every challenge with calm expertise and a positive attitude. She truly cared about getting the best outcome for me. If you're looking for a realtor who combines professionalism, strategy, and genuine hard work, Paula is the one. Thank you, Paula, for making what could have been a daunting experience so successful and enjoyable!

I was looking for top rated real estate agents, and Paula is it!! Working with her is like working…read morewith someone who is always watching out for YOUR best interest. If you are selling or buying, she knows exactly what you need to do. It might not be easy, but she knows what she is doing and you should trust her. Other agents may tell you that you can short cut certain things, but Paula isn't a short cutter. She is the woman who will do it right, even when that isn't the easy way. I cannot tell you just how much she has saved me from bad purchases!!!!!

Some positives and negatives. *It seems like I always have…read moreto leave a message now with the office in order to get in touch with someone, HOWEVER, they always call me back on the same day. *Getting answers about ANYTHING is so difficult now for some reason. The office girl just talks in circles and like a robot says the same things over and over. *I call to put in a maintenance call and I am told I HAVE to do it online OR send in a picture. If I don't send in a picture, they will not process my maintenance call. *With that being said, maintenance always gets done pretty quickly depending on how urgent the problem in the home is.

This company is very poorly managed. They are very difficult to get into contact with and do not…read morerespond to maintenance requests in a timely manner. I basically had to harass my property manager for one dehumidifier for our serious mold issues and was then told by the property owner to use "elbow grease" to resolve it. After an insurance adjuster, a plumber, and a contractor visited the property, the contractor (right in front of me) ripped off a piece of the rotten subfloor and said he could push his fingers through the wood. There was no exterior wall insulation, letting in wind and the elements regularly. In the 18 months I lived at the rental, I saw maybe two employees. I even visited their Arden office and not a single employee was present. My property manager refused to refund me the money for the total days my door was unable to even shut fully following a break in, even after I sent in the police report. They raised my rent by $30 a month after I had already reported the mold issues. If you're a renter in Asheville or NC, stay far away from this company and go for a bigger property management group. I've never seen this amount of dysfunction from a renter in my life.

No personal contact. My husband are on a fixed income . We have had good credit history until the…read morelast few years. Now we're trying to downsize and rent a small place but their website lead me to believe our kids d was not wanted.

Moore Team Rentals handled a six-month rental that we are just finishing. They are a top notch…read moreorganization--very responsive when needed, and very easy to work with. The friendly attitude of the entire staff was much appreciated!

Bryan is the epitome of a positive and responsive professional. He provided quick answers to all my…read morequestions throughout the process of finding and closing on the perfect property for my new build. His knowledge, responsiveness, availability, follow through, and eagerness to help were unparalled. I'd explored another option prior to working with b2 and he stands out from the crowd. He made the experience enjoyable and I'm grateful we got to work together!

Bryan, was so easy to work with...very positive and knowledgeable. He was always available to text…read moreor take a call. Our search for a home in Hendersonville went smoothly considering we were from Florida. From the moment we met Bryan we felt very comfortable, he is very down to earth and I like that. I would highly recommend using Bryan to anyone looking for a home to buy or sell.

After several years of successful rentals with another company, we decided to explore other options…read moreto boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing.

The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection…read moreof the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies.

I checked into one of their properties in Asheville, NC and had a service issue with one of their…read moreproperties bathrooms. I reported the issue immediately, didn't hear from them even though they have a 24 hour managed phone line. the next day I called and emailed again, i was told the issue would be resolved by 7pm. I arrived back to the property at 7:30 to still have to the problem not resolved. Called and emailed again... after 18 hours still not reply so I called and emailed again. If you decide to book with them beware that if you have an issue it won't get resolved.

We have booked vacation rentals in Asheville for many years, and many of those have been managed by…read moreTowns Property Management. However, our current experience is a nightmare, and we haven't even arrived at the rental yet. Towns has decided they will no longer let you pay through VRBO. You have to pay outside of VRBO with a difficult-to-use service and have to pay an additional 3% fee to use the difficult-to-use service. We tried to reach them twice during business hours without success and finally called the "emergency" number, left a message, and received a call. Unless you like getting ripped off and spending a lot of time and aggravation booking a vacation rental, steer clear of any properties managed by Towns Property Management.