2nd time used. Very good business. Just make sure you have your alternate insurance printed to make…read moreit as smooth as possible as they don't offer damage. But all the vehicles are new and low miles and very reliable. They tend to stick with Toyota brand vehicles so definitely reliable. The cost is comparable to other rental offices.

Used this place when moving out of our apartment into our new house. The staff were super friendly…read moreand very upfront and transparent about their pricing. Other companies may advertise as being cheaper for truck rentals, until you dig into the hidden fine print and cost charged per mile. Just 4 wheels staff told me exactly what I would be charged and were honest, which is rare these days. If I ever need to rent a truck again, I'll 100% go back.

Ah no. Rent from some other company. They quote you a super high price on the phone, unless you…read morenegotiate. They dont tell you that your car insurance will not cover the truck rental, SO, be prepared to pay an extra $250-350 extra for the added insurance. FOR REAL. The folks at this location were friendly, but they gave me misinformation that the truck I was renting had a pull out ramp. It did not and unfortunately I did not find this out until I was well into my move. Total pain in the ass. The trucks are painted nice and are clean, BUT they are no frills. Bad technology. No blue tooth. No talk on your phone through the car speaker. No plugging in your phone to look a the maps, etc. I almost got in several accidents trying to look at the map on my phone that kept falling on the floor , as there is nowhere to put it. Fumbling around with my AirPods to talk on the phone. etc. Lack of current features made the long trip unpleasant and unsafe. When I called to complain, they were less than accommodating and bent over backwards to not help me. Whatever guys. I would rent elsewhere.

Rent from someone else, dirty truck cabin, mechanical problems that required a service call 2 miles…read morefrom pickup site and a 4 hr delay, broken ramp. Constant text messages and phone calls asking for the truck to be returned days earlier than contracted for with no reimbursement. No response from customer service. STAY AWAY, PENSKE SUCKS ASS.

I had looked at a few rental companies for a pick-up truck rental and found that Enterprise-…read morePlymouth Meeting location was the easiest (by far!) to work with. They were able to clearly understand our needs, provide clear costs without any hidden fees, and made the rental process smooth. I specifically worked with Ashley Daniels, one of the assistant branch managers from start to finish- could not recommend anyone more. She was personable, understanding, clear and thoughtful!! Highly highly recommend!!

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

Lance is awesome, great customer service, pleasure to talk to. He really helped us out today, would…read moredefinitely recommend.

Yes, it is true, the cars are not like budget or hurts however, i the name of the place is Rent-A-…read moreWreck. That being said, I rented a car from them back in October and the service was impeccable. The owner and staff were kind and professional. I was not surprised that the car was not brand new. Lance and his staff were so kind and generous to me when I was in a really tough spot. The experience has stayed with me and I try to pay it forward. It just goes to show, you can't judge a place by its name. Their kindness and compassion has really made all the difference - it seems a rare thing these days. Thank you!

Not sure what happened with the other reviewer but I had absolutely no problems at all. Rented a…read moreU-Haul cargo van for a few hours and the guy I dealt with was super helpful. I called ahead to ask about parking and he seemed really on top things, asking if I still needed blankets and a dolly. Picking up was super smooth, van was in great shape, and customer service was excellent. Would definitely rent from these guys again.

This review is intended to formally document an unresolved and serious issue involving the loss of…read morepersonal property and inconsistent communication from management. After renting a vehicle from this company, the car was towed while still containing our personal belongings, including high-value electronics. We acknowledge that the vehicle was messy due to family use; however, we did not abandon the vehicle and fully intended to clean it. The condition of a car does not eliminate a rental company's responsibility to exercise reasonable care over a customer's personal property or to provide an opportunity for retrieval. When attempting to recover our belongings, we received multiple conflicting explanations from the owner. Statements were made and later denied, timelines shifted, and explanations were offered that did not align with one another. This pattern of inconsistent communication made it extremely difficult to understand what occurred and raised serious concerns. We were also nearly charged $300 for tow reimbursement, despite having a deposit already on file, which was not initially acknowledged during the discussion. This further contributed to concerns regarding accuracy and transparency. Because the electronics remain missing and no clear, consistent account has been provided, a police report has been filed, including a request to pursue charges related to the handling and loss of our property. This step was taken only after repeated attempts to resolve the matter directly. Additional concerns: The tow of the vehicle was not communicated to us at the time it occurred; we became aware only after being contacted with questions about the keys. Photographs taken after the tow appear to show personal items still inside the vehicle, which contradicts later explanations regarding when or where the items went missing. When this discrepancy was raised, we were told follow-up would occur with a third party, but no further communication was provided. This review is not about vehicle cleanliness. It is about duty of care, accurate communication, and accountability. Based on our experience, those standards were not met. Future customers should remove all personal items immediately and document all interactions carefully.

Had the unit for quite some time. Went to move out and staff was very unhelpful when I misplaced my…read morekeys. Told me to call the next morning and speak to the manager. Female that answered was the rudest person I have ever dealt with. The when we came to move out our items everything was covered in mice poop and water damage from leaking ceiling into the unit that's open on top. Claim to be temperature controlled but was over 100 degrees inside. Claim to use pest control. Cannot believe how gross the unit was from rodents and water damage.

Ricky was the best! Quick, easy interaction, and he made my day a whole lot easier. 10/10read more

Dibella and sons came out to Northern Liberties to plow our complex during the storm on 1/25-1/26…read more The gentlemen who came out did a difficult job very well and were kind and professional even after several days of constant plowing commitments. Thanks gents for a difficult job done well.

Had snow removed from sidewalk & around the car, The guys did a great job. Little bit of…read moremisunderstanding, but straightened it out. Will recommend to family & friends.

Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

From start to finish, my experience with SIXT at the Philadelphia Airport was amazing! As soon as I…read moregot on the shuttle, the driver welcomed me and gave me recommendations for some of the best places to eat in Philadelphia. I rented a BMW X3 and had an absolute blast driving it! The icing on the cake was the return. My flight wasn't leaving until the next morning, so when the driver asked which airline I was flying, I told him I was staying at the Philadelphia Airport Marriott and that he could drop me wherever was most convenient. Instead, he went above and beyond and dropped me directly in front of the hotel. The customer service was thoughtful, friendly, and exceptional from beginning to end. I will absolutely rent from SIXT again!

ur experience with Sixt at Philadelphia Airport started out great. The pickup staff were friendly,…read moreservice was quick, and the car was clean and in excellent condition. Unfortunately, the experience after returning the car was completely different. We returned it on time with no issues, and no concerns were mentioned during the return inspection. We were shocked to later receive $560 in additional charges -- $448 for odor removal and $112 for "special cleaning." We don't smoke, had no pets in the car, and did nothing that would have caused an unusual odor. After we disputed the charges, Sixt refunded the $448 odor fee. However, they refused to refund the $112 cleaning fee. It took four requests before Sixt finally provided a photo to justify the charge. The photo showed a small amount of sand on the driver's floor mat -- no stains, trash, excessive dirt, or damage. It looked like something that could easily have been handled with normal vacuuming between rentals. I completely understand charging customers when a vehicle is returned excessively dirty, but $112 for a small amount of sand on a floor mat is unreasonable, especially when nothing was mentioned at return. What should have been a 5-star rental experience was ruined by unexpected charges and the amount of effort required just to get an explanation. Very disappointing, and it makes me hesitant to rent from Sixt again.