Heat pump less than 5 years old has needed service every year. Major part breaks costing 20% of the…read moreoriginal unit price. Repair scheduled. I even called them in the morning the day of the appointment to confirm the time of the repair window. Took a vacation day to be there but it was rescheduled without notifying me. The technician was knowledgeable and fixed the problem but the communication with the company itself was inadequate and unprofessional.

Requested a quote for my unit, knew the problem was a blown out capacitor. The guy that came out…read moretold me I needed an entire unit for $12,000. Absolutely ridiculous. I replaced it myself for $50, thing works. these guys are more like salesman

First Response Plumbing is a small company local to the Franklin, IN area. Supported by both of…read moretheir little families- Joe & Justin are the best!

From the owner: We are a local family owned plumbing company based out of southern Indiana. Our goal is to provide…read moreour customers with excellent service at an affordable price. Licensed and insured for your piece of mind so you know your project is guaranteed by us.

Had back.up bad , system was 'snaked' snake got stuck couldn't get loose , husband assisted with…read moreown tools to unstuck, husband also removed toilet himself,company promised to call next day to come with system camera, never called back , never showed up, 6 weeks later same problem, called Roto Rooter service , said new problem was not within 30 days of service. So no refund, new app would cost the same again!! 440.00 to put a damned snake through the system that had to be unstuck by customer!! Highway robbery, do not call this company.

Sawma was an awesome experience plumber! Met all my plumbing needs and spotted another leak that…read morewould have caused some serious water damage! So so grateful!

We had an unexpected a/c issue where our a/c failed at the worst possible time , we contacted…read moresmiths and Brad came asap to get us back to comfortable level , the quality and the cost was so awesome that we've recommended them to all our friends and family , 100 % satisfied with that team ! Won't use anyone else , can't thank them enough for helping us out .

This company was recomended by SystemProtect Our home Warenty Company. We called a little after 9AM…read moreand he was here within 2 hours and was done 1/2 hour later. Since our city was reaching below zero temps, I was worried about not having heat for too long of a time. Thank You Gary for a Job well done. You are now our go to company for heating and cooling issues! Jill Lightle

Great service, friendly and professional. Our emergency needs were handled promptly even though…read morethis service is from another area. I would highly recommend this family owned business.

I'll give a 3 star because they did show up the day they said. And, once I notified them of a…read moreproblem, they fixed it. However, when I spoke with them to start the service, I had to give a detailed list of the issues. I asked what the cost of the initial visit would be, as I'd already had an offer of $150/initial visit. I was assured it was a FREE inspection and only if they needed to do work to figure out the problem would there be a charge and only after we agreed to the charge. Ok. Day of service, a young man comes late. He says he has all of my notes, but hasn't looked at them, so he wants me to tell him the problem. I do. I take him and show him the septic tank, which was part of the complaint. He takes a picture, tells me he has to call his boss because he doesn't know anything about septic systems. ??? He sits in his truck for awhile, talking to his boss. Comes in, says we need the septic pumped out before they can do anything. And they have a truck to do that but he doesn't think it's available. That'll be $98. That's it! So, I emailed the company, explained the situation. They were sorry, but explained that the initial cost will be returned if we don't use their service or applied to the work they do. Didn't I ask this very thing in advance?! So I obviously found a different company to do the work. I did get a refund check - but what a hassle. Not an upfront company.

Dave was fantastic. I installed a new kitchen sink over the weekend and noticed my valves had a…read moreleak. I didn't want to risk it so I went out looking for help. I honestly couldn't recommend Dave enough. Fair price. Great work. Not only did he fix my issue, but he walked the house and answered multiple questions unrelated to the leak he fixed. I will go out of my way to help a NEW local business that provides this level of service whenever I can. You should too.

Had a frozen outside spigot and called Simple Man Plumbing for repairs. Dave showed up within 90…read moreminutes and immediately began. His 19 years of experience really showed up in the quality of his work. He was fast, professional and offered a fair price. I highly recommend Simple Man Plumbing.

I discovered a pipe leak from my washing machine when my water bill was double the normal rate…read more Fortunately Jay was finishing up another job nearby and was at my house within an hour. He quickly replaced the pipe and was on his way. Would recommend Day by Day Plumbing!

I had a hose bib leaking outside behind my house. The Day by Day team showed up on time and…read moreresolved the issue quickly. The overall total for the service was way under what I saw online when looking up similar estimates. Really happy I found Day by Day and I will continue to use them moving forward.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

I cannot say enough about how well my problem was addressed…read more 3 hrs after I made the first call, they had come to my house, removed an old problematic softener from Aqua Systems (whom I had called 12 times over 4 hrs earlier in the day and could not reach a person nor leave a message), and replaced that system with a new, much better, water softener. I recognize I likely caught them at an opportune time, however, my biggest issue was scheduling and I had the afternoon available. Not only were they helpful on the phone, with a person picking up after 2 rings, but a likely diagnosis via the phone met with my supposition as well, and Brandon came to my house within 30 min to make the in person assessment. They provided options which were in clear alignment with my research and understanding. And Austin and Brian were walking out the door, having installed a new 7 yr warranted system 3hrs after the first call. I spent more time trying to reach the installers of my previous system, and was unsuccessful, than I spent the entire time with Indy Soft Water. I highly recommend them all. They have every reason the be proud of their company as well as the great employees, Brandon, Austin, and Brian