PNM is terrible they won't transfer you to a supervisor and dance around problems. I was told that…read moreno deposit was required and now they are trying to charge me 3x what was said!!!

Thinking it would be best to notify PNM of a possible fire hazard with wires in a tree/hedge near…read moreour house, I called PNM Customer Service. After a wait of over 5 minutes, which wasn't too bad, I got a rep on the line who quickly seemed to take an odd line with me, interrupting me and telling me that given my description, the request would probably get pushed back to her. She said I needed to hold while she tried to form some sentences about my description. What a strange way to put it. Was she writing with AI? If the lines were not sagging or broken, there was no urgency, I was given to understand, even though one cable had seemingly broken a branch already by wearing against it, and a smaller wire was snagged upward by the trunk. Okay, not completely dramatic, but a problem if a fire breaks out under these dry conditions. The rep said we didn't even know if these were power lines instead of, say, telephone lines. True. I guess I'll have to do some more investigation. But the whole tone of the conversation was condescending on her part (she assured me it was not). A little kindness and humor would have gone a long way with me, but instead I was left to feel ridiculous for calling in the first place. So much for trying to be a good citizen and dealing with a company to whom we pay good money monthly.

Their website is horrible, and getting anything done is a hassle because the customer service team…read moretells you different things every time you call. We went ahead and removed gas from our home all together so we don't have to bother with the gas company anymore.

Paying my bill every month is hard with such a crappy website. Takes me 45 minutes every time just…read moreto pay my bill.

Found Louie & Son's based on great yelp reviews. Happy to provide another 5 star review. Louie was…read moreable to assist my property with unclogging a backed up sewer drain. He was available within a few short hours of my call which I really appreciate. Pricing was reasonable as well. Will definitely utilize this plumbing service in the future. Thank you Louie!

Louie is fantastic! Super knowledgeable and great customer service. My salon sinks were not…read moreworking/draining and he was able to come same day to help fix it! He ended up snaking them and giving me advice/suggestions on how avoid this in the future. I will use his services again. Thank you so much and I highly recommend!

We called A1 on a Saturday night because our kitchen sinks were not draining. Juan, their guy,…read morecame right away and was wonderful. He was friendly, punctual, and fast. He jumped right in, knew immediately what the problem was and fixed it. All within an hour and the price was very reasonable. Would highly recommend!

I live in an 80 year old house whose drain continually backed up. After calling many companies I…read morefound A1 Plumbing and Pumping. It turned out that my house shared a connection which was blocked to the city sewer. I and my neighbors were being forced to consider temporarily moving to a motel. A1 plumbing sent out plumbing tech Ernest, to attempt a clean out and troubleshoot. He was unable to do the clean out due to the severe obstruction and handed the job over the to the underground technical construction crew of John and Joe. They arrived with a backhoe and dug down to where the main pipe connected to the main sewer. All the pipes down there were severely corroded and plugged solid with roots. The only way to fix it was to dig it up, remove the roots (which had the density of a tree themselves) and change the style of piping so that future cleaning was feasible and more efficient. They accomplished this professionally and in time so that none of us had to leave our homes. I can't praise the whole team enough. In my humble opinion they are the best in Albuquerque for professionalism and Value.

Darrell is a nice guy but full of excuses. He was contracted to make a pantry. He was way out of…read morehis league. He should have communicated his inexperience but instead spent a month making doors putting them up and taking down doors but was not successful. He left without completing project. We had to spend so much time trying to fix his messes. Now we have to contract a real cabinet maker to make his doors work. A waste of $1500! To make things worse were his excuses for not showing up when we had arranged what family drama-son, son in law, wife, wife's uncle.... I could say more but i hope you get the picture.

I had a ceiling fan that the light would not turn off at one of my rental properties. My regular…read morehandyman had moved out of state so I was scrambling to find somebody to go over and take a look. Darryl came by one evening after work to take a look at my fan and troubleshoot. Instead of just replacing fan, he figured out what was wrong and came back and made repair in a timely manner. He kept my tenants and I updated and sent simple invoice that I paid within 24 hours of completing the work. Will definitely reach out for future work. Sam

Max was very professional, gave personal advise and made the right decisions that were right for…read morewhat we were looking for. Nicholas was so great by keeping me informed throughout the day as to ETA and billing. Thank you so much for helping us out MT. It is so stressful having to deal with all of this. Thank you again for all your help and listening to me vent on all the things I have to now move forward with the City. Frances Eckstein

Beware if you are seeking correct location of your utilities…read more We hired MT to locate our underground utilities to find an electrical break. They were on time and marked the utilities, estimating a break within 10 feet of their flagging. We hired a repair service to dig up the marked area to repair the break. Before they would begin they verified the marked location by MT. They disagreed with MT's flagging of our gas line, believing it was in the same area as the electric line. They re-marked the area and dug up my yard. The area where that MT marked my electric line correct, but the actual break was no where near where MT had indicated. It was incorrect by over 30 feet. The gas line that MT marked was completely wrong. If the repair contractor had dug where MT indicated we would have cut the gas line. I paid MT $270. Since their marked locations were wrong, I asked for a refund of 50% or $135. I agree they did the work, but it was wrong and frankly dangerous. MT responded they would send someone out to see the issue. I told them the trench was open that day and I could send photos. I also left their flagging so they would understand the issue. They declined to come when the utilities were exposed and said they'd come the following week. They never showed. They did not split the costs with me. The work was completed 1-25-24, in Santa Fe, NM. I have documented emails and receipts.

My solar inverter went out during a storm. I wasn't aware that I stopped producing solar till I got…read morea huge bill from PNM. I didn't get an alert from my monitoring app. I have had my solar system since the 2018 install. When I called PNM, I was told that they wouldn't help since I owned my own system. Their advice, turn off my air conditioning to lower my power bill. Thats great advice when it's over 100* outside. FU PNM rep. I reached out to 4 different solar companies but couldn't get anyone to follow thru. I finally reached #1 Plumbing. I was able to get an appointment when the tech actually showed up and get an estimate on what it would cost to replace my inverter. The techs showed up when they said that would, fixed my inverter and helped me with the app. I am so grateful that this is done. Plus they were great to work with. Very friendly and courteous. I would definitely recommend them if you have any issues with your solar system. I'm already planning on having them come back to clean out my dryer vents.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

I think God for Lawrence Jaramillo and TLC...Lawrence put in exceptional effort and went WAY BEOND…read moreto help me get my AC working. He has an Outstanding Character: He was kind, caring, and the nicest person I've ever encountered. I will always ask for him for my AC. My God bless Him Always!!! I would give a 10 if I could. I highly recommend Lawrence Jaramillo and TLC for all your needs! Sandy

they located a leak, that wasnt there, and charged me, there was no water or mud in the hole,…read more then they said another leak over here, omg, yes i had a drip, they fixed it and charged me again, than they broke something at the meter, and charged me again, for there mistake, i tipped these guys 300.00 bucks, before i knew the facts, so i paid alot, for a drip, and there mistakes. and they lied about a leak i didnt have, charged me, cuz they dug a hole in the wrong spot. omg, i was taken again, wasnt the first time, maybe cuz im a disabled vet that they do this, oh ya i forgot, they sent out another person, and charged me, i think it was another 700 bucks, and that person didnt do anything, im lost here with this company,