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    MT Private Utility Locating Services

    3.0 (4 reviews)
    Open Open 24 hours

    Services - MT Private Utility Locating Services

    Excavation

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    Trench digging

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    PNM - Our box has been sinking for several years and they refuse to help.

    PNM

    (63 reviews)

    Downtown

    PNM is terrible they won't transfer you to a supervisor and dance around problems. I was told that…read moreno deposit was required and now they are trying to charge me 3x what was said!!!

    Thinking it would be best to notify PNM of a possible fire hazard with wires in a tree/hedge near…read moreour house, I called PNM Customer Service. After a wait of over 5 minutes, which wasn't too bad, I got a rep on the line who quickly seemed to take an odd line with me, interrupting me and telling me that given my description, the request would probably get pushed back to her. She said I needed to hold while she tried to form some sentences about my description. What a strange way to put it. Was she writing with AI? If the lines were not sagging or broken, there was no urgency, I was given to understand, even though one cable had seemingly broken a branch already by wearing against it, and a smaller wire was snagged upward by the trunk. Okay, not completely dramatic, but a problem if a fire breaks out under these dry conditions. The rep said we didn't even know if these were power lines instead of, say, telephone lines. True. I guess I'll have to do some more investigation. But the whole tone of the conversation was condescending on her part (she assured me it was not). A little kindness and humor would have gone a long way with me, but instead I was left to feel ridiculous for calling in the first place. So much for trying to be a good citizen and dealing with a company to whom we pay good money monthly.

    MT Private Utility Locating Services - utilities - Updated September 2026

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