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    Plumb Crazy

    2.9 (7 reviews)

    Services - Plumb Crazy

    Plumbing inspection

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    Lloyd C Grub Plumbing & Heating

    Lloyd C Grub Plumbing & Heating

    (2 reviews)

    NO STARS! Because our water smelled we did not drink it, and after cleaning our boiler coil twice,…read moreMr. Grub said that we needed a water softener. Mr. Grub installed a water softener, and removed a sediment filter that was there. Our water still smelled, and a few days later rust started coming out of our faucet with the water. We had visible small flakes of rust in our water. When I called him he sent two of his employees out who installed the same type of sediment filter he had removed and charged me $400.00 for it. (They did not reinstall my filter, which was left on a shelf right there.) This did not seem to help, so I called him back. He told me to wait a few weeks for the rust to clear, and to add more Iron Out to the brine tank. After two more weeks things still seemed to be getting worse and he finally came back out himself. He said that his employees had installed the filter backwards, so it was not filtering the water at all. He installed it properly and told us that the rust would clear in a few weeks. He also insisted that the water did not smell, even though it did. Weeks later, the rust still hadn't cleared and he came out and changed the control module for the softener and again insisted that the water was fine. When, weeks later, the rust STILL wasn't clear, we called him back, and he would no longer answer phone calls. We haven't spoken with him since. We were out $2,000.00, we couldn't drink our water, couldn't cook with our water due to the rust, and didn't really want to bathe in it because we had to scrub our toilets, tub and shower every week, because they would turn orange from the rust in just a few days. We took a water sample (which Mr. Grub never did) and sent it to a water treatment company, which told us that a water softener would not remove the minerals that were in our water. We were also told to do a flow rate test, which they said was required for ANY system that back flushed, like a water softener. This test showed that the tank was bad, so if Mr Grub knew what he was doing he should have known that the tank was bad before he installed the softener. I installed a new pressure tank, a chlorine injector, and the proper water treatment system myself, in spite of the fact that I have arthritis and it was very painful, because I could no longer afford to have a plumber do it, since Mr. Grub refused to refund my money, even after I filed a complaint with the Better Business Bureau. Now our water is clear and smells fine, but we have a water softener we cannot use and cannot sell, because it is totally contaminated with rust. I would advise anyone never to use this plumber.

    The work we had done by Lloyd Grub plumbing company on our plumbing issues was exceptional and done…read moreright away but we were told that an estimated of all cost would be emailed before the work was going to be started. We did not receive any estimates until a week after the work was done and only verbal approximate costs. When we received the bill, it was not itemized and we thought it was priced high. after making some phone calls to see how much parts cost we felt we were overcharged and did not understand the difference. If you use this company make sure you get everything in writing before they do any work and get a second opinion. Their work was very good, but over priced, and we were rushed into doing it. Also I asked for the watersoftner not to be hooked up and they did it anyway and charged me for it.

    Plumb Crazy - plumbing - Updated May 2026

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