THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

This is an amazing place. My dad has been living here almost a year now and I love all the staff…read more The director Lori is very supportive and very involved with her members. The front desk staff Natasha is extremely friendly and always supportive. The accountant Sameer is always very helpful. I have nothing but positive feedback. Thank you for Charlene for always making sure my dad is up and showered daily. Omar thanks for always keeping everything for running smoothly! Thank you for all the staff for the continuous support during these crazy times

My name is Barb, I lived here at Eden for 11 years! Martha does a great job cleaning my room. Katie…read morethe old Ed, moved me in at the time. Teresa who is in activities also helps me alot with my shopping. They responded very well to Covid, it was very safe here and no problems. thank you

Staff can be neglectful and lack of empathy towards residents. F&B department is a mess especially…read morethe Director.

I have worked at Monarch Landing for almost 6 years. I am proud to be a part of such a wonderful…read moreCommunity. The residents become extended family, my coworkers are my friends. It is so great to watch how we all support each other.

Should be a zero…read more This place is one of the worst places. My dear neighbor was there for almost a week until she broke loose. She rang for help, they took 3 hours to come help her to the bathroom. She heard screaming for help for over an hour from someone else who fell. Probably trying to get to the bathroom. We heard they were understaffed because students went back to school. It was like 17 patients for 1 person. Just terrible . I feel so sorry for older people entering this facility. The whole week my neighbor was there, they never cleaned or bathed her, they always said later we will. The facility looks great with all that money they get per patient but the poor people there. These are our mothers, fathers, and grandparents that you think are being taken care of good. "just a shameful place" That's what my neighbor said.

Let me start off by saying this is a wonderful facility. The staff is amazing and caring, the food…read moreis delicious, and the atmosphere as a whole is incredibly welcoming. I've visited my grandmother at Gardens a number of times, and I'm always greeted with a smiling face at the front desk, and the residents always appear to be active. However, the last time I visited I was unfortunately at the lobby when I overheard something outrageous. As I was sitting with my grandmother, a lady came in asking to speak with Kelley. Anna, who is a receptionist, went to get Kelley from the back. I stopped focusing on their conversation, until I saw and heard the lady getting excited. What I heard next really upset me. The lady accused Kelley of signing an agreement that would allow the down payment to be refunded if her parent(s) chose to not live at Alden. Kelley than on to say that she threw away the contract that they signed regarding the down payment. In disbelief, the lady went on to get even more excited and began raising her voice. Essentially, she was duped out of $1500 dollars(She made it clear numerous times it was 1500) because she trusted Kelley and had her signature on paper, just to find out Kelley threw that very contract away. This is the only reason why my review on the staff is low. The vast majority of the time, the staff is incredible. However, this experience I shared with everyone in the room, made me have a different opinion about Alden. I still cannot believe to this day, that something like this could happen. I was embarrassed sitting there, and I hope to God that lady was compensated in a way. I lost so much respect for Kelley that afternoon, and it is by far one of the most busch-league things I've ever encountered at a place of business.

Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.

Excellent care and wonderful staff! The team was very concerned with the safety of its residents…read moreand went above and beyond to protect them from COVID and injury. Michealsen is well known in the community and rightfully so. Quality care from top to bottom

It's where you're love one will be loved and taken care of like family. Everyone is there to, give…read moreyour love one the greatest care in love and health. So many activities to do and the food is really delicious and healthy. Everyone from food, front desk to nurses and CNAs are great people.

Excellent Facility where caring staff help residents live a truly purposeful and full lives!read more

This place is the BEST!!! The Sweetest Residents Love here!!! The employees are handpicked with…read morekindness, empathy, compassion and patience. I love this place!! It's near and dear to my heart!! I would give this place a 10 if more stars were up above.........5 stars is just not a good rating for this Fabulous facility of caring hearts!!!! Marcy is a hands on Administrator! She truly cares about Heritage Woods! I've seen her work in all areas and departments. There is nothing she can't do in my opinion.........

Worst decision we ever made to place our mother here! to bad we have to wait for hindsight to see…read more20/20. They put on a great show at tour time and its downhill from there ... once inside With insurance and SS money they get over $6,000 a month and provide literally only meals to our mother! but dish out a ton of heartache!!. They dont deserve one star!

My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

I'm sharing this because families deserve to know the truth about the systemic failures and…read morefinancial incentives that can compromise the care of their loved ones. My mother, Joanne Geraci, passed away on December 6, 2024, after being failed by both Central DuPage Hospital (CDH) and Monarch Landing Skilled Nursing Facility. We were assured that my mom, who was non-ambulatory, oxygen-dependent, and required assistance with basic needs, was being transferred from CDH to Monarch Landing for rehabilitation--not hospice or end-of-life care. This assurance gave us hope, but it soon became clear that this transfer was less about her recovery and more about financial and logistical incentives for both institutions. Here's What Happened: 1. CDH's Role: * My mom was discharged from CDH in critical condition despite being on flagged medication (morphine sulfate) that exceeded safe dosing guidelines due to her renal impairment. This medication likely masked her true condition, enabling her transfer. * CDH presented the transfer as a step toward rehabilitation, but they failed to communicate or execute a clear care plan. It feels like they prioritized clearing her from their facility over ensuring her safety. 2. Monarch Landing's Role: * Monarch Landing accepted her transfer despite lacking the resources to care for someone in her condition. She was placed in a room without basic safety measures like bed alarms or guard rails. * Within hours of arriving, my mom was found face-up, naked, and unresponsive on the floor of her room, without her oxygen cannula. 3. Financial Incentives Over Care: * Skilled nursing facilities like Monarch Landing have financial incentives to accept patients like my mom under Medicare reimbursement programs. However, they are not required to prove they can meet the patient's specific needs, creating a dangerous gap in care. * CDH likely benefited financially by discharging my mom to a subacute facility rather than keeping her in the hospital to stabilize further or await the delivery of her prescribed Tyvaso therapy. Why This Matters: My family was misled by both institutions. We trusted that my mom would receive care focused on her recovery and dignity. Instead, she was sent into a situation where her needs were ignored, and she died in undignified and preventable circumstances. If your loved one is a patient at CDH or being considered for transfer to Monarch Landing: * Demand clarity about their care plan and condition. Don't allow vague assurances. * Question whether the receiving facility is equipped to meet their needs. Don't assume they are prepared. * Be aware of the financial incentives at play. Ask why a transfer is being recommended and whether it truly serves the patient's best interests. Families deserve better than this. My mom's life mattered, and I will continue to fight for transparency, accountability, and systemic change so no other family endures this pain. Sincerely, Joe G.

Living is not like it's proclaimed in the website. Meals aren't 5 star. No…read morelonger provide a dinner roll due to monetary constraints. Shuttle bus no longer is first priority for medical visits. Keep reducing amen and staff but rent increases yearly.

Review for Laurus Home care staff at Storypoint in Naperville, IL…read more "I am a former employee of Laurus and feel it is my responsibility to share serious concerns regarding the treatment of residents. During my time at this facility, I witnessed neglect, verbal abuse, and physical mistreatment of residents. It was distressing to see residents being treated without the care and dignity they deserve. I urge families and prospective clients to exercise caution when considering this facility. The residents deserve a safe and compassionate environment, and I hope that bringing attention to these issues will prompt necessary changes for their well-being." Families and love ones please check on you love one and please find the time to purchase camera equipment for your family member to be installed in his/her/theirs unit.

Tye place looks good and the nurses helpfull but no one speaks or understands Spanish and mu mom…read morewas recently sent here and I'm having trouble getting her assistance

I have upgraded my review of Avantara because the Administrator contacted me personally today based…read moreupon my review. She was professional, told me she just returned from maternity leave and said changes were in the works for this location/facility. Sadly, when your loved one is discharged from a hospital there is very little time to research and interview a facility. This does not excuse some of the unacceptable issues Re: communication and care at Avantara; however, I believe the Administrator will be armed and empowered to make positive changes in the future. My advice to anyone placing a family member to ask questions and discuss communication on the front end; view facilities to see of it meets your needs and set goal/expectations for their care. Good Luck to the administrator, Avantara snd especially families! My snd all reviews do matter & are intended to help make positive changes!