1. Plug-In Services HVAC & Appliance Repair

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Capitola, CA

Plug-In Services HVAC & Appliance Repair

4.9 (127 reviews)
Closed • Closed
Updated 3 weeks ago

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Response time

10 minutes

Response rate

100%

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Jocelyn S.

Couple days ago, Matt came in to check our HVAC as our attic unit stopped blowing air to the vents. Even though it was too hot in the attic, he seems very dedicated and remained calm. Few minutes later, he had diagnosed the problem (burnt control board) and gave us a quote. It was very reasonable so we pursued the repair. He went out for an hour to buy the parts and continued the repair for another hour or so. Then finally, AC is back working again!! Everything went well and even advised us on some tips on how to get more air out from one of our vents. I would definitely recommend Plug-In Services. Will sure hire them again in case of any repair services needed in the future. Thank you, Matt! :)

Old Drain Pump
Will P.

It's interesting how this business does not have more reviews. Matt arrived yesterday to fix our LG Washer. Prior to his arrival, we let him know that the washer would stop functioning during a wash cycle, and then it would throw a draining error in app. He was available for next day service and arrived promptly, and within moments of taking a look at our situation, he was able to tell me the estimates. It was either going to be cleaning drain passage ways, which I hope wouldn't be the case because I had already tried that myself, or it was going to require a Drain Pump (Motor Assembly) replacement. Turned out to be the latter, and he arrived with the necessary part on hand. When he dissembled the the washer to remove the original Drain Pump, he called me over so that I could see the difference between the old and the new pump. The original pump showed less resistance when pressed against, compared to the new pump. Makes sense. Upon completion of the job, he mentioned that he also adjusted the standing level of our Washer + Dryer stack combo, so that it wouldn't rumble as much as before. This was a nice bonus because I wasn't aware that anything could have been done about that. We tested it the Washer and it's working like new again, no more errors, and now there isn't as much rumbling as there was in the past. We paid for Matt's expertise, and that's what we received. I'd personally highly recommend Plug-In Services for your Washer (and perhaps Dryer!) repair needs! Thank you, Matt!

Matt in front the the fridge he just repaired. He stands by his great work
MsMontara B.

Got a leaky refrigerator? Then, Matt at Plug-In Services can't be beat!!! He responded to my YELP inquiry promptly with a reasonable rate to assess the problem, and flexibly agreed to a time and date to come by that fit my preferences. He also quickly & helpfully replied to all of my questions via text. On the same day of service, he even texted alerts to me with very accurate time estimates of his arrivals at my home. He assessed the cause of a water filter area leak that we reported and gave me a quote. Then when he was finishing up the job, being super conscientious, he found a 2nd leak. This one was in the back of the fridge. He could have disregarded the 2nd smaller leak to finish up, take his money, and run. But instead, he showed me the additional problem, and with my permission, called to order the specialized parts needed, picked up the parts, and returned to my home later the same day to fix it, without charging me more than his initial quote. Throughout all of this, Matt was very kind, professional and respectful. When I asked for him to place the refrigerator at particular distances from the counters & walls (so I could stash a few items on each side), he more than happily helped out. When he was done with the job, I asked for him to give me a moment to clean off the dust & grime that had collected under and behind the fridge. He was super cool and gracious about it (even though my job had probably taken double the time or more than he had originally anticipated). The best thing is that the fridge leaks are fixed properly. The bonus was Matt's exceptional customer care. Thank you, Matt, for a job well done & for your kindness.

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Reviews are largely positive. Many highlight knowledgeable technicians, prompt and responsive service, and clear and honest communication. Pricing is often described as fair.

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4 years ago

Matt is very professional and knowledgeable. He helped me to install the light and figure out other light problem.

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5 years ago

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4 years ago

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3 years ago

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Bethany R.

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4 years ago

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4 years ago

Matt was awesome! He was responsive and was able to help me diagnose my LG fridge that had a bad compressor. Would def call again!

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4 years ago

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4 years ago

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3 years ago

Matt is very honest man and kind to customers. So Nice to have him fix the gas stove quickly.

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3 years ago

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4 years ago

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4 years ago

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Matt K.

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4 years ago

Amazing service!! Less than 1 hour and my broke washer was working again! reasonable prices too! Thank you Matt!!

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

They have great work ethic, very responsive and courteous! Work quality was excellent! Highly recommended! And very reasonable cost.

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Bethany R.

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4 years ago

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4 years ago

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Matt K.

Appreciate your feedback! I am thrilled you had a great experience.

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4 years ago

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Matt K.

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4 years ago

Awesome work , very fast turnaround time . Will definitely hire next time as well for sure

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Matt K.

Glad you enjoyed your experience! Thank you for choosing us.

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4 years ago

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4 years ago

Matt responded quickly and was able to come the same day to fix our ac. Truly saved us during this heat wave.

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4 years ago

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Page 3 of 4

Ask the Community - Plug-In Services HVAC & Appliance Repair

Review Highlights - Plug-In Services HVAC & Appliance Repair

“Matt securely attached the washer and dryer with brackets and screws, effectively resolving the problem.”

Mentioned in 89 reviews

Read more highlights

Marian Appliance Repair Tech - Dryer repair

Marian Appliance Repair Tech

(153 reviews)

Blossom Valley

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

I'm probably one of the most difficult people to please. I'm not proud of this but my past was in…read morethe restaurant business. Letting repair people into my home psychologically is not easy. Most think the homeowners are not knowledgeable and we aren't, otherwise we would fix it ourselves. However, we have everything else you need to be a judge of a clean, knowledgeable, honest, and efficient repair person. Marian's first visit was to vacuum out our Thermador refrigerator and garage fridge. I wasn't in the mood to meet him but my husband told me how he worked. I liked what I heard. About 2 weeks later the heavier door on the Thermador fridge slumped. To be honest, it wasn't to my satisfaction brand new, the door was sticking out a little but after a remodel of the entire home, one gets burnt out. Marian fixed the door better than the brand new one installed and showed us why and how the problem happened. The stove he changed the lights effectively and fast. Then the big question came from me, can you take the oven door off and take it apart to be cleaned? I've asked 2 other appliance companies if they could but they said it takes a long time and is not easy. Then I said, I can make a new appointment for this for you to come back. He said, he could fix it now. My oven door has 3 glasses. To watch him take off the door and apart was pretty amazing because of his calm, perfected work speed and stress-free demeanor. We all know talent when we see it. I think by now, I told him 3 times how happy I was, and thank you too. Lastly, if you are wise enough to call him for help then you must have done many great things in life to get him. Also, YES his prices are well thought out and fair and reasonable. If you are the kind of person who tries to get a lower price from businesses, don't call because you don't deserve him.

De Anza Appliance - Dependable Appliance Repair Service

De Anza Appliance

(316 reviews)

Rey came out and fixed our Maytag clothes washing machine quickly and efficiently. He then waited…read moreand ran the machine through an entire cycle before leaving for his next job. I would hire this company again.

Thank you for responding, but I don't believe your explanation addresses the fundamental issue with…read moreour experience. As consumers without a technical background in appliance repair, we hire professional technicians precisely because we rely on their expertise to diagnose problems and restore our appliances to proper working condition. We are not expected to understand the internal electrical circuitry, know which components need to be checked in what order, or determine which additional issues might emerge after a repair. That is the expertise we are paying your company for. We hired Dienza Appliances because our Aga range top would not turn on. Your technician replaced the internal components, and only AFTER that work was completed did we encounter a new problem: we now have to turn the knobs twice before the electricity comes on and we can use the stove. This was not an issue we experienced before your technician worked on the appliance. You explained that some components cannot be checked until the initial failure is addressed. We understand that complex repairs can involve multiple steps. However, that explanation does not establish that this particular problem is unrelated to the work performed, nor does it explain why a new operational issue appeared immediately after your technician's intervention. The issue is not simply whether $1,000 is a reasonable price for parts and labor on a high-end appliance. The issue is whether we should be expected to pay a substantial additional amount to address a problem that was not present before your company performed the original repair, without first receiving a clear technical explanation of why it is unrelated to that work. We also appreciate your offer to review possible discounts. However, a discount on another $1,000 charge does not resolve our underlying concern about the quality and outcome of the original service. **We did not hire your company merely to replace a particular component. We hired professional technicians to fix our stove.** From a customer's perspective, a repair should be evaluated not only by whether a particular component was replaced, but also by whether the appliance functions properly afterward. If additional diagnostic steps were necessary, we would have expected clear communication about the scope and limitations of the repair, along with a reasonable explanation of the newly developed problem. We are not claiming that every subsequent appliance issue must automatically be covered at no charge. We are asking your company to take our concern seriously, investigate whether the new problem is connected to the work performed, and provide a technically supported explanation before insisting on another $1,000 payment. Unfortunately, your response focuses on why additional repairs can be expensive and why certain components may not be checked initially, but it still does not address our specific concern about the new problem that appeared after your service. We hope Dienza Appliances will reconsider its position and demonstrate the accountability and customer service that consumers reasonably expect when entrusting an expensive appliance to a professional repair company.

Plug-In Services HVAC & Appliance Repair - homeappliancerepair - Updated November 2026

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