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    Plow & Hearth

    3.1 (13 reviews)
    Closed 10:00 am - 6:00 pm

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    4 months ago

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    2 years ago

    Visited here again, yesterday. Prices are up. I found nothing I wanted that matched their pricing.

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    Plow & Hearth

    Plow & Hearth

    1.0(5 reviews)
    2.7 mi

    Placed an order on 11/24. Said it would be in 1/27/25. They said it came in and would ship. Then 1…read moreweek later they email me saying it won't be in until 2/25. That's a 3 month wait and not sure they even have it. I canceled my order. Will not shop here ever again. Their Customer Service is a joke. They have none. Stay away from this place. They sell things they don't have. They have a ton of negative feedback. Check the reviews about them on the internet. Really bad.

    Plow & Hearth has some of the worst customer service I've ever experienced. It's so bad, it…read moredoesn't even qualify as customer "service" because they did absolutely nothing to assist me. I contacted them via email to get more details on a product that they sell, but they refused to provide me with the details that I needed. So then I asked them if they would be willing to waive the return shipping fee if the product does not meet safety regulations, to which they also refused. Finally, I asked them if they could provide me with the name of the manufacturer so that I could reach out to them directly for the information that I needed, which they also refused to provide me with. So instead of offering to reach out to the manufacturer to find out the information that I needed, and instead of doing the right thing by offering to waive the return shipping fee, they refused to help me no matter how much I tried to work with them. Plow & Hearth clearly takes no pride in their customer service, and clearly does not care about getting customers, because I have no intention of buying from them now.

    Plow & Hearth

    Plow & Hearth

    2.8(4 reviews)
    20.9 mi
    $$$

    34 emails, many online chats, many phone calls…read more I was promised a refund once I refused delivery of the chairs that they supposedly had canceled the order on and already refunded to me but lied about. Then, I was told to stay home all day on Tuesday so that I could refuse the UPS box ( with 3 chairs) being delivered and give them the one box (1 chair) with the return label they provided for free (only after many many phone calls and emails- being told their scanner broke and couldn't email a label-more lies, inept at best) to UPS. Upon doing that, they told me ( via chat, phone call, email) that they would IMMEDIATELY refund my full total amount that I had paid. So guess what- I call and after being on the phone for an hour, lots of holds and I am sorry words - I am supposedly getting a refund. At first, they were trying to charge me for many shipping labels even though I only used 1 and was told that would be free by everyone that got involved. We will see if there has been more lies and I do not get a refund that they swore up and down they gave me. They have lied over and over again so I am dubious. Some family owned company- you should be ashamed of yourselves, stealing money from me. Seriously the worst company I have ever dealt with in my life!!!! Each CSR does not know company policy. They make things up as they go along. Do not keep track of anything. I would NEVER buy from them again and STRONGLY urge everyone to stay away. So, supervisors- Toni Lam and Rebecca Seale- you had better do what you promised and provide a full refund. Purchase and shipping.

    Staff is always helpful and courteous. Popped in to pick up my supply of peanuts and was happy to…read morefind them on sale! Thanks for the good customer service!

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    Plow & Hearth - rugs - Updated May 2026

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