Horrible experience. We just had our son's 4th birthday there at Jumpin Jacks. The time scheduled was 10:00am - 11:45. My wife and I paid $165 for 10 kids to play; plus $15 apiece for pizzas (you are not allowed to bring any outside food or drinks except a cake.) all of which came to a grand total of $285 paid to the Plex. The kids jumped in the bouncy houses for one hour then we were called upstairs for the party. The "host" was a teenager who did nothing other than pour lemonade. We had to tell him to get us extra napkins, etc. He basically just stood there. After cake and presents, my son wanted to go back down to bounce more, we had about 10-15 minutes left. We were informed he was not allowed to go back to the bounce area! I told the teens running things that we paid for our time and my son was going to bounce. So we went back in. They got some slightly older girl who came and tried to TAKE my son out while I wasn't next to him! I stopped her and she reiterated since we went upstairs we couldn't come back. I told her to go get a manager. My kid went back to playing and out came Chuck Davis who introduced himself as site manager. I explained to Chuck that we paid for the time and would leave when the time was up. Chuck was very rude and said we paid for an hour of play and 45 mins upstairs. He threatened to call the police if we didn't leave. I honestly could not believe the adult that ran the place was hassling the people who just paid him almost $300 dollars over one kid and 10 mins. He refused to to give me the name of the owner as did the people who worked at the front desk. But they did inform me I could pay $5 more dollars to bounce all day! (Chuck neglected to mention this.) I also found out it only costs $8 normally for a child to get an all day bounce pass!!! So if you are planning to book a party here don't. Have your party at the ci-ci's pizza around the corner then just come and pay $8 per kid to bounce as long as you want instead of wasting almost $300 to be nickel and dimed and given the bums rush out the door after an hour and 45 minutes! read more

I feel we do a great job at a great price! There is more then just a playground and lunch at our facility. From trampolines to lazer tag, to roller skating and soccer, along with the help of our counselors for homework all while their parents are working hard to make ends meet. It's one less worry on their plate for a low price of $55 a week and a $5 discount for siblings. The children are picked up from school in our buses, with our driver and counselor and then provided snacks as well as help with homework. Any parent knows homework alone can be hard enough. I say between fuel costs, food and drink costs plus tutoring we are doing a fantastic job with our children! We only hire staff that passes through strenuous background checks done by a professional. Our staff and children's safety is our number one priority and we do our best to keep everyone happy and satisfied as customers. The kids! If we asked them I bet they would have excellent reviews on here! In response to Britt L. ... I see the day that you wrote this was on a Friday. That is the day that all the kids get to relax and enjoy the park. No classes the next day and no homework. So kids are playing in the entire park. The Counselors and the Mangers know the parents of each and every child. At the Plex Hiwire we take our security very seriously. We have state of the art video surveillance. Me being a Retired Lieutenant from Law Enforcement I take my security for all my customers and employees very seriously. I even make sure background checks are run on staff members to make sure the safety of the children is first priority always. We even pick the children up with our own buses and driver with a counselor to assist so the driver doesn't have to be distracted and take his eyes off the road at all. Safety is our number one priority and they are safe within our care. Sincerely, Dom Fusci General Manager read more

What can I say except I wish I could rank higher than 5 stars? I have been coming to the Plex with my now, 7 years old, boy Jaxon since he was 4. He loves the friendly atmosphere and Jumping Jacks section of the facility. It is never a hassle and always a convenience. The free wi-fi allows me to do my work while I observe him playing while remaining close enough to him to keep an eye on him. The staff is professional, competent, and courteous. Every time I go in, which is usually 4-5 a week, and Ben is usually there and he always finds the time to come by and see how we are doing and ask if everything is ok. Being in the service industry for many years, I realize that this is definitely above and beyond. As a patron, I appreciate that so much and is likely the reason I continue going back. Sometimes I ask my son if he wants to go instead of him asking me. I never doubt the safety of the equipment and as busy as I have seen the place, it seems to always be in a high degree of cleanliness and order. Not sure what I would be doing in my spare time with my son if it wasn't for this place. The convenient concession area prevents me from having to leave and buy food. The food there is very fresh and tasty and not overpriced like most kid-centered amusement areas. Finding out they offered a military discount was the icing on the cake. They offer so much to do for all ages of kids up to young adults. read more

I've been to many birthday parties here and my son has begged me to go! There is a trampoline park, bouncy slides type area, roller skating rink, and new laser tag arena. My son last went for laser tag birthday and had a blast. They also have an arcade like area. It is usually packed but still fun. If you have children three or under I would recommend to check for times when they can get on trampoline area where there aren't a ton of people on it. You must keep your eye on your child on trampoline area bc there are easy opportunities for injury or falling into a foam pit and getting trampled on. It's not happened for us but I could easily see how it could. Do not get on the slack line in the pit area I know someone who got injured doing it, so just forego that. Sometimes there are teenagers that jump and kinda don't pay attention to where they're going. This is where you have to watch out for your kiddo. But the kids have a blast! There are plenty of areas for parents to sit and watch kids. read more

I brought my youth church group to Hiwire, they had an amazing time. We will be back again. I've been meaning to do a review for the past few weeks but just got around to it. I see the review that Nicole A. left.... Unlike her we had a wonderful customer service experience with Brycon. If it wasn't for that employee we probably would not been able to jump. Although the facility was swamped at the time of us coming, it was our fault we did not make reservations but that employee twisted and did everything he could to get us in, as another employee said "there was nothing that they could do.. Sorry" The facility was very clean and did not smell bad like I've heard. Everyone needs to remember to make reservations if you're bringing a big group Overall my experience was awesome and my youth group can't wait to come back read more

Wow! What an amazing place! I have hosted my children's birthday parties at the HiWire trampoline park and all of the children have had THE best time. The attractions are fabulous and the staff went above and beyond to make my kids feel extra special on their big days! Party planning was super easy and only required a phone call. The check-in process was a breeze and the kids started jumping immediately. The upstairs area has long tables already set up with table cloths, plates and all the works-- all we had to bring was the kids and the cake! We will definitely be having next years parties at the Plex. My kids have already decided they want flag football-- the party possibilities are endless!! We can't wait to go again! read more

I wanted to have a roller skating party for my daughters fifth birthday. I learned by calling that they did not have the guiders for younger skaters. I was very disappointed. I was then offered the bounch house, which was the same price. I went ahead with that. After being 20 mintues late for the party the staff didn't dissapoint or seem irratited. Altough I do recommend not being late. My host was beyond excellent, when we forgot the candles he found one. All of the parents were very pleased and asked questions about the business. I would defintley visit again. Thanks read more

Looking for a birthday party place for a 3 year old? Well this is the place. My granddaughter thoroughly enjoyed her party filled with bouncy houses and lots of toddler jumping. Her party guests were thrilled with the idea of freedom to roam in the designated area. The hour allotted for cake and pizza was awesome too and enough time given to enjoy a bite to eat and celebratory cake!! Warning!! Do not overdress your cherubs as their playtime makes them hot. Lots of water and cool clothes required! read more

We recently celebrated our daughter's 6th Birthday at HiWire and we had a very good experience. Our host was very attentive to making sure everything was just right (decorations, place settings, etc) and very pleasant to work with. Great customer service and my daughter and friends had so much fun! Thank you for helping make my daughter's day incredible!!! read more

I always take my brother and his friends to the plex to go to hiwire. No matter how busy they are they guest service is always great. They always greet you with smiled and if you have any questions somebody always have a answer. The Family Fun Center has something for all ages to do. Overall I love the plex and always have a great time when i go. read more

Your service has been great. Every worker is friendly and always smiling. They do their job to make sure everyone is safe and their equipment is well for the next group that come. Excellent prices. If you bought the wrong thing they will work with you to get you the right thing that you wanted to buy. I will rate the plex a 10 out of 10 read more

Poorly supervised. 5 people running registers and almost 3 people supervising. I say almost 3 because one spent the entire two hours we were there sitting on a couch sipping out of a cup and and talking to single mothers. By the way rules are no drinks in jumping areas. I had to go stand at foam pit just so my kids could get a turn. read more

Hi wire in columbia sc is the place to be at night has the best customer service take care of me real good everytime i go i love to be there the best place to be in columbia people go check it out and have a good time hi wire is the funnest place to be in columbia sc please go there and check it out i live hi wire read more

We had our son's third birthday party at this location. We had a great time! Our hostess did a great job with organizing and helping during pizza and gifts. Only suggestion to improve would be to organize or streamline the area for meeting up with the party guests and getting the arm bands for the jumpers. read more

This place is AWESOME. Trampoline park, Laser Tag, Rollerskating, Arcade, Inflatable Playground, and Turf field!! What else could you want?! Most fun place in Columbia BY FAR! I hear they have a pretty kickin' Lock In coming up too! I can't wait!! Also, the management team there is the best around!! read more

We had so much fun here. The adults and children in our group really enjoyed themselves. The staff and the employees were incredibly friendly and made us feel very welcome. It was a great time and we can't wait to come back! I will definitely be recommending this place to family and friends! read more

I really enjoyed the customer service at the plex's. The people that work there were patience and took there time with my girl and son. To be honest we have been back several time just because of the people that work there. We now have set dates of 2 a month at the Plex's read more

Our very first visit was my son's 9th birthday, long story short....we all had a blast! Myself (mom) dad and my son. Staff was very helpful and polite. Prices are reasonable and you definitely do not get board!! I recommend every chance I get! Thank you for being awesome! read more

WooHoo! Just had birthday party and kids loved it! Grandma even loved it! Ninja obstacle course is great! Loved Dodgeball and birthday party area was perfect with own party host. Very accommodating staff ! Helped me carry gifts to table! We will definitely be back! read more