Portofino Bay is the best resort I have ever stayed at, and primarily because of the people. My…read morefiancé and I had our wedding at the resort and everyone went above and beyond to make it special. The hotel manager, Joe, went out of his way to insure that we returned to something special every night, especially on our wedding night-thank you we will cherish the photo forever; chef Michael, our own personal wedding night chef is our new dear friend and OMG you have to try one of his dishes at Tratoria; Andy was our own personal planner and made our wedding extra special, even walking my Liz down the isle; and the staff at Mamas, including Mama, and all of the other wonderful people that make Portofino SO special, thank you all. Just a magical place to stay. We will be back! Until then, mi famiglia. Liz&LukeLovingLife

My partner and I just got back from a staycation at Loews Portofino Bay Hotel, and once again it…read morereminded me why this is one of my favorite hotels in Orlando. I've stayed here several times over the last 15 years, and it never disappoints. As one of Universal Orlando's original three Premier Resorts, it has everything you could want. The rooms are huge, the beds are hands down the most comfortable in all of the Universal hotels, the sheets are unbelievably soft, and there are plenty of great restaurants on property. The value is incredible too. Your room key doubles as an Express Pass at Universal Studios Florida and Islands of Adventure, and if you've ever priced those passes, you know they can easily cost over $200 per person, per day. That alone makes staying here worth considering. We kicked off our trip with drinks at the Thirsty Fish. Check out my separate review because it was fantastic. We also had dinner at Mama Della's, which deserves its own review as well. This trip was all about the resort. We talked about going to CityWalk and maybe even hitting the parks, but we were having such a great time that we never left the hotel. Since it was just the two of us, it turned into the perfect relaxing getaway. Most people head to the Beach Pool with the slide, but we spent our time at the Villa Pool, and it was exactly what we were looking for. It reminded me of the pool at the Ritz-Carlton. Palm trees everywhere, a huge pool, tons of lounge chairs, and a much quieter atmosphere. It's only a short walk from the Beach Pool, and I was happy to find out it has the same full food and drink service. I ordered a tequila berry spritzer...or at least I think that's what it was called. I'll post a picture because I can't remember the exact name, but it was so good that by our second day it seemed like everyone around the pool was ordering one. Our second night, a big thunderstorm rolled in. We had reservations at CityWalk but canceled them, grabbed pizza and a Caesar salad from Sal's Market (see that review too), and had dinner in our room. Honestly, it ended up being one of my favorite parts of the trip. Good food, a little TV, some quality time together, and no reason to be anywhere else. We were only there for three days, but it felt like a true vacation. Whether you're coming to Orlando for the parks or just looking for an amazing staycation, Loews Portofino Bay is hard to beat. Was this review a little long? Probably. Do I care? Not even a little. We had an amazing time, and I think you will too.

We enjoyed our 2 nights here in the presidential suite. Great big bathrooms. Living area with a…read morefake fireplace dining room we ne er used. Counter top seating is where we ate. TV in every room. The beds are very comfy. It was a nice stay. The pool bar was nice and we all won a prize at bingo!

It was not a great check-in process for me this time. The concierge desk person was great and very…read morefriendly. The bed look comfortable and clean. I haven't walk around the property to check out the pool and sauna. I came to this Resorts a few times this year. I like the free parking and they have plenty.

Property: 8997 Rhodes St It truly bothers me to have to…read morewrite this review, but here goes... I've rented this house 4 times now, and I will say it has really gone down since my last stay. -The carpet needs to come up, it's beyond cleaning. -The walls need a fresh coat of paint or either a good cleaning. -The pool needs to be cleaned. - The patio needs to be pressure washed, as well as the weeds pulled up. -We ran into roaches(German, the smaller roaches) during our stay as well. I picked up bug spray, but still....and yes I know this is Florida, but bear in mind, I live in coastal SC, so I know the difference between a nasty roach and a common cockroach(palmetto bug/waterbug). These roaches, found upstairs and down. - The living room set needs to be replaced. Overall, I think it's time for a good revamp on this property. There once was a time when our stay was super comfortable, but this time we were left feeling uneasy about our stay. The house is very stocked with cooking essentials, pool towels, and bath linens. The travel size bath sets were a nice touch! As well as the casiola tote and cookies!! While we did appreciate the opportunity to occupy this rental again, I know for certain for our trip in August, we won't consider this rental. We are still very pleased with Casiola, just not this particular rental. The communication was open, they were prompt with a service call, and accommodating with early check in. I hope the owner sees this review and decides to make necessary changes to make this rental more enjoyable for guests.

We had an amazing stay place was easy to find great if you have small children or even teenage…read morechildren. There were a tremendous amount of things to do nearby or 30 minutes down the road. The only thing that we would complain about is the noisy neighbors that we had and we had issues with the gates, not working other than that five stars. There are also a lot of things kept at the house for if you have small children, such as highchair pack, and play stroller would recommend to bring your own baby gate. We bought one once we got there and realized that the Main bedroom was upstairs to keep our five year-old from going downstairs by herself. Also, the pool has a net gate all the way around that makes it impossible for kids to get in the pool by themselves, which is great. All in all we had an amazing time and would Rent again!

I anticipated what I was getting myself and I my wife into when I accepted the Hilton Honors HGV…read moreTimeshare stay offer. I paid just over $200 for three nights at an Orlando timeshare property in exchange for listening to a timeshare presentation. My wife and I do travel quite a bit, so we thought the timeshare concept might make sense. There were too many red flags; 1.) The price offer was only good for the time we were on-site. If we didn't agree to the terms right then and there, the deal was off. When passing on those terms, we were offered the ability to pay a $500 deposit, and then we would allegedly be able to review terms for 10-days 2.) We were encouraged to speak with other timeshare owners, and we happened to have met one that day. She said we'd be "crazy" to take the offer, and she regretted ever having developed a relationship with HGV. She stated that each time she wants to use her timeshare, they try to upsell her more "points" which are a poor value versus just booking her own travel. The whole "point" system is confusing, and it seems that the points are not as valuable as advertised. 3.) All of the sales tactics were choreographed, with an escalating series of new "managers" trying to close us. Overall, the accommodations where we stayed were nice, with free parking, a kitchenette and balcony, and a large pool on the property. It's disappointing that the timeshare presentation itself was less than ideal.

We've already pre-paid for our upcoming promotional Hilton Grand Vacations trip and property tour,…read moreand are already unhappy with how it's been handled. Two months ago in January, we requested a stay at a beach property for our Anniversary. Our rep said that he'd call us back to confirm, yet he never did. He has never even returned any of our calls to his voicemail! We've since called the main number, only to be told that this property is now all booked up. They then sent us a confirmation for a property we didn't want (claiming that it is now the only one available in the entire area). We paid almost $500 for this "vacation" stay, but my wife and I now suspect that a "Bait and Switch" has been pulled on us. I've emailed guest services, I've repeatedly called guest service, yet no one is willing to escalate this to upper management to find out what happened back in January. My email to their "Guest Experience Team" has gone without reply. Since they already have our money, we have no choice but to stay where we don't want and take their mandatory tour. But, the way that we've been treated, I would never want to invest in their timeshare program. They simply can't be trusted!

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

EXECUTIVE 3BR VILLA AT UNIVERSAL! My sister and I recently traveled to Orlando for our trip…read morevacation. Upon arrival the BnB we had booked abruptly cancelled, we were in a panic. Luckily we found this listing on VRBO. Irina was exceptional! She was so incredibly helpful and rushed the check in process! Saved our trip! On top of this, the property is lovely! Close to everything you need and beautiful! I am so thankful to her and I can't recommend booking with her enough!

We stayed in a 3 bedroom 2 bath villa. There were 4 adults and 2 children(8yrs&5months). It was…read morevery spacious we had everything we needed. The checkin information was easy to follow and we had no problems. Our contact checked in with us multiple times to make sure everything was ok. We used the pool and game room and everything was great. Some of the furniture had some wear but other than that everything was great. We would definitely stay here again.

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

Now the 22nd of November and they have canceled my order with no explanation. I will now have to…read morepay a premium for park tickets as our trip is a couple days away. Good thing I didn't book my whole trip with them...

(This review is for 5024 shoreway loop #103.) I see several vista cay yelp pages so im a bit…read moreconfused. I will just add my review here to this page. We recently stayed in orlando and needed more room than a hotel room. It was spring break for my last 2 youngins. We stayed on vista cay resort property. We rented out a very nice, spacious 3 bedroom. Looking at the reviews made me skeptical. I had to see it for myself. Each apartment unit is different. The property is gated with passcode access. The grounds were well maintained and that was a good start. Once we entered the apartment it was just right for us with plenty of room. The entire apartment was nicely decorated with flatscreen tvs with cable channels in every room plus living area. Kitchen also had all the appliances, dishes for cooking if you would like. There was also a pool table to shoot pool for entertainment in the front room. My boys enjoyed that. Throughout the night it was very peaceful. No noise or any night disturbances from the neighbors. There is a very nice lake to walk around with plenty of parking near each apartment. I will definitely rent through milllenium properties in any state i visit that they have rentals in.

Great property and great customer service. We stayed for the most recent golf trade show…read more Spectacular service and home.

We loved our stay here. We had 8 people in a two bedroom villa and we were just fine! The second…read morebedroom is on the small side when you have suitcases involved but we made it work. We enjoyed the amenities around the complex. The concierge, however, was extremely not helpful when needing a parking pass- my one thorn! In close proximity to all the theme parks.

The property is massive and does offer various amenities. The room was spacious, the bathroom had…read moregreat water pressure. I really enjoyed the gym to include the Peloton's they offered.

We came as a family of 15 to enjoy all the amenities of this large home. At first glance everything…read moreseemed great! However after closer inspection this home came with A LOT of issues; grill was extremely dirty, several rooms the tv's did not work, the bowling alley was extremely old (no working buttons), and the whole house was without internet for over 24 hours. After multiple calls to maintenance (like every 15-30 minutes) and many technicians TRYING to rectify the issues. Only one man came through and fixed EVERYTHING!!!! Maintenance tech Ray (who should be the manager if he isn't) is the person who you should call if you need anything completed and correct!!! By pass any other service person that comes over! Ask for Ray! Now we can enjoy our much needed vacation!!! THANK YOU RAY

Would not recommend. The covered pool at the house has a…read moremesh covering- water will still come in when it rains. You have to pay for the hot tub to be heated- that's garbage. The layout of the house made no sense- space where no one needs it and then tiny rooms with bunks but no space for people to walk around it or put a suitcase without tripping over it. A small bathroom to share for 2 bunk rooms. A tv in every room but no board games or pool toys. An exercise bench and weights in the middle of the hallway with no space to use it. The workout room in the main office is very small- it makes it hard to use some of the equipment when people are trying to walk around you. The toiletries they give you are worse than a hotel. The pool is very small for a resort this size- it got very crowded, the pool hours are also very inconvenient- they should be open later. They shut down the basketball and pickelball area due to bad weather hrs before even a drop of rain hit saying it was due to bad weather in the area. I understand getting people out of the pool early but there's literally nothing else to do. The pros: the checkout system was very easy you didn't have to pull all the sheets and towels like some Airbnbs. The pool staff and lifeguards were very friendly. The kids splashpad area was large and had staff monitoring the kids on the slides.