So, we didn't stay in any of their resort rooms this time. We just popped in for a quick visit. I…read morelove the theming of this resort so much. Cabana Bay and Portofino are my two favorites of the Universal properties. The buildings, resturaunts, shops and lobby ate all perfection. Also, if you have been to Portofino, Italy you already know how their waterfront is a VERY faithful representation. I absolutely love this resort and can't wait to get back for an adventurous staycation!

Pros: Friendly guest services…read more Convenient transport to/from Universal Studios Cons: 1. When we first checked into the room there were cookie and food crumbs all over the floor. Called down to let them know and at first they said there wasn't any housekeeping that was on staff. We said we saw housekeepers by the elevator and in the lobby. We were also willing to vacuum it ourselves or move rooms. Then she said she'd send someone (who arrived 10min later and thankfully took care of it). 2. Also, When we initially reserved our room we told them it was our daughter's birthday so would like something in the room. When we checked in nothing had been acknowledged or prepared. We asked about it and the front desk said they saw the note (awkward pause). We asked if something could be left in the room and she took out an order form for me to pick items. We chose cheese platter and ballon's which totaled $50+. She said we didn't need to be in the room (go to park normally) and they leave it in the room. Day after day nothing even after repeatedly reminding them. On day 4 out of our 5night stay they left a chocolate cupcake and a couple of strawberries. We called to let them know that's not what we ordered. The next day we got the cheese plate (pictured). It was left out all day (despite us having a refrigerator in the room) so when we got back to the room that night it was hot. Not sure how food safe that was. Definitely not worth the money or the hassle. We could've done better just going to the grocery store.

We enjoyed our 2 nights here in the presidential suite. Great big bathrooms. Living area with a…read morefake fireplace dining room we ne er used. Counter top seating is where we ate. TV in every room. The beds are very comfy. It was a nice stay. The pool bar was nice and we all won a prize at bingo!

First of all amazing hotel at cypress palms and staff amazing. How ever I didn't know how bad the…read moresituation and services would be and the Kingston Reef. I am not an owner as I booked my package through 3rd party. It all stared wrong as they had booked me when I checked out. And they wanted to have my party waiting. Anyway long story short Analis was sweet doing her job trying to sell the points / timeshare but when she passed it down to another person whose name is Eduardo Bolivar. That's when it went down hill. When he showed up to speak to me and my family I'm assuming the break down of the points. I only had one question and he got super rude in the most unfortunate and unnecessary way. Got so mad threw himself to the back of the chair express his feelings about how bad people have been all day and that we were so rude and shouldn't have been that way. But I never understood why he meant about me being rude all I asked what if it was gonna take longer. He yelled at me and my family. It was very disrespectful and I felt to bad that I just wanted to walk away and not care. I wanted to hear what ever deal they were going to offer me as it sounded to interesting. But after Eduardo spoke to me in the most humiliating way there is no way I want to buy anything. Even there was another employee sitting behind us wearing a pink jacket and she said nothing I'm sure she saw the whole thing since she was just there paying attention to us. My family and I walked away from the room and went back to the lobby and analis took me back in I didn't want to go back even after a while that guy kept talking about me to he's peers. Even my family heard him talking about the situation when I wasn't around. Calling us vulgar and rude. When we never spoke to him in the first place. I was exited to finally consider a time share or point system vacation but after that interaction with Eduardo that only lasted 2 minutes hells no Stay away people stay away

Property: 8997 Rhodes St It truly bothers me to have to…read morewrite this review, but here goes... I've rented this house 4 times now, and I will say it has really gone down since my last stay. -The carpet needs to come up, it's beyond cleaning. -The walls need a fresh coat of paint or either a good cleaning. -The pool needs to be cleaned. - The patio needs to be pressure washed, as well as the weeds pulled up. -We ran into roaches(German, the smaller roaches) during our stay as well. I picked up bug spray, but still....and yes I know this is Florida, but bear in mind, I live in coastal SC, so I know the difference between a nasty roach and a common cockroach(palmetto bug/waterbug). These roaches, found upstairs and down. - The living room set needs to be replaced. Overall, I think it's time for a good revamp on this property. There once was a time when our stay was super comfortable, but this time we were left feeling uneasy about our stay. The house is very stocked with cooking essentials, pool towels, and bath linens. The travel size bath sets were a nice touch! As well as the casiola tote and cookies!! While we did appreciate the opportunity to occupy this rental again, I know for certain for our trip in August, we won't consider this rental. We are still very pleased with Casiola, just not this particular rental. The communication was open, they were prompt with a service call, and accommodating with early check in. I hope the owner sees this review and decides to make necessary changes to make this rental more enjoyable for guests.

We had an amazing stay place was easy to find great if you have small children or even teenage…read morechildren. There were a tremendous amount of things to do nearby or 30 minutes down the road. The only thing that we would complain about is the noisy neighbors that we had and we had issues with the gates, not working other than that five stars. There are also a lot of things kept at the house for if you have small children, such as highchair pack, and play stroller would recommend to bring your own baby gate. We bought one once we got there and realized that the Main bedroom was upstairs to keep our five year-old from going downstairs by herself. Also, the pool has a net gate all the way around that makes it impossible for kids to get in the pool by themselves, which is great. All in all we had an amazing time and would Rent again!

We've already pre-paid for our upcoming promotional Hilton Grand Vacations trip and property tour,…read moreand are already unhappy with how it's been handled. Two months ago in January, we requested a stay at a beach property for our Anniversary. Our rep said that he'd call us back to confirm, yet he never did. He has never even returned any of our calls to his voicemail! We've since called the main number, only to be told that this property is now all booked up. They then sent us a confirmation for a property we didn't want (claiming that it is now the only one available in the entire area). We paid almost $500 for this "vacation" stay, but my wife and I now suspect that a "Bait and Switch" has been pulled on us. I've emailed guest services, I've repeatedly called guest service, yet no one is willing to escalate this to upper management to find out what happened back in January. My email to their "Guest Experience Team" has gone without reply. Since they already have our money, we have no choice but to stay where we don't want and take their mandatory tour. But, the way that we've been treated, I would never want to invest in their timeshare program. They simply can't be trusted!

We were cornered at a Bluegreen timeshare meeting and threatened that if we did not upgrade before…read morethe purchase by Hilton Grand Vacations, we would lose access and value. We had to make this upgrade that day or lose the opportunity. Bluegreen told us knowing we would believe we were going to lose more money and manipulated with this misinformation and high pressure. Hilton Grand Vacations has done nothing to help us and will not answer our calls or letters. The timeshare companies only focus is on making sales. Jose Lopez

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

EXECUTIVE 3BR VILLA AT UNIVERSAL! My sister and I recently traveled to Orlando for our trip…read morevacation. Upon arrival the BnB we had booked abruptly cancelled, we were in a panic. Luckily we found this listing on VRBO. Irina was exceptional! She was so incredibly helpful and rushed the check in process! Saved our trip! On top of this, the property is lovely! Close to everything you need and beautiful! I am so thankful to her and I can't recommend booking with her enough!

We stayed in a 3 bedroom 2 bath villa. There were 4 adults and 2 children(8yrs&5months). It was…read morevery spacious we had everything we needed. The checkin information was easy to follow and we had no problems. Our contact checked in with us multiple times to make sure everything was ok. We used the pool and game room and everything was great. Some of the furniture had some wear but other than that everything was great. We would definitely stay here again.

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

I do not recommend using this company. I purchased a Disney World ticket through…read moreOrlandoVacation.com on April 13, 2025, and have yet to receive it -- despite the event being just days away. I've called, emailed, and used the live chat multiple times with no real response. As a school teacher traveling for my daughter's cheer competition (The Summit), I needed a reliable ticket provider. Instead, I've gotten silence and stress. The lack of communication is extremely disappointing and unprofessional. If I don't receive the ticket soon, I'll be forced to buy another one and dispute the charge. Save yourself the hassle -- book directly through Disney or a trusted source

(This review is for 5024 shoreway loop #103.) I see several vista cay yelp pages so im a bit…read moreconfused. I will just add my review here to this page. We recently stayed in orlando and needed more room than a hotel room. It was spring break for my last 2 youngins. We stayed on vista cay resort property. We rented out a very nice, spacious 3 bedroom. Looking at the reviews made me skeptical. I had to see it for myself. Each apartment unit is different. The property is gated with passcode access. The grounds were well maintained and that was a good start. Once we entered the apartment it was just right for us with plenty of room. The entire apartment was nicely decorated with flatscreen tvs with cable channels in every room plus living area. Kitchen also had all the appliances, dishes for cooking if you would like. There was also a pool table to shoot pool for entertainment in the front room. My boys enjoyed that. Throughout the night it was very peaceful. No noise or any night disturbances from the neighbors. There is a very nice lake to walk around with plenty of parking near each apartment. I will definitely rent through milllenium properties in any state i visit that they have rentals in.

Great property and great customer service. We stayed for the most recent golf trade show…read more Spectacular service and home.

The property is massive and does offer various amenities. The room was spacious, the bathroom had…read moregreat water pressure. I really enjoyed the gym to include the Peloton's they offered.

My 14 yr old daughter and I stayed here for 6 days. We absolutely loved it. We stayed at one of the…read morerenovated villas which was in building 53. Staff was super friendly and always available when we needed something. The amenities are A+. Activities are abundant. We did the boats, fishing, played pool, arcade, nature walk, two of the pools, ping ping,etc. Our Villa was ready for us before the 4 pm check in time. An app is used to communicate and that was awesome. Super clean and don't worry about bed bugs...our Villa was immaculate. We miss this place already. Thank you Marriott Cypress Harbour for an incredible vacation. -iliana C.

We came as a family of 15 to enjoy all the amenities of this large home. At first glance everything…read moreseemed great! However after closer inspection this home came with A LOT of issues; grill was extremely dirty, several rooms the tv's did not work, the bowling alley was extremely old (no working buttons), and the whole house was without internet for over 24 hours. After multiple calls to maintenance (like every 15-30 minutes) and many technicians TRYING to rectify the issues. Only one man came through and fixed EVERYTHING!!!! Maintenance tech Ray (who should be the manager if he isn't) is the person who you should call if you need anything completed and correct!!! By pass any other service person that comes over! Ask for Ray! Now we can enjoy our much needed vacation!!! THANK YOU RAY

Would not recommend. The covered pool at the house has a…read moremesh covering- water will still come in when it rains. You have to pay for the hot tub to be heated- that's garbage. The layout of the house made no sense- space where no one needs it and then tiny rooms with bunks but no space for people to walk around it or put a suitcase without tripping over it. A small bathroom to share for 2 bunk rooms. A tv in every room but no board games or pool toys. An exercise bench and weights in the middle of the hallway with no space to use it. The workout room in the main office is very small- it makes it hard to use some of the equipment when people are trying to walk around you. The toiletries they give you are worse than a hotel. The pool is very small for a resort this size- it got very crowded, the pool hours are also very inconvenient- they should be open later. They shut down the basketball and pickelball area due to bad weather hrs before even a drop of rain hit saying it was due to bad weather in the area. I understand getting people out of the pool early but there's literally nothing else to do. The pros: the checkout system was very easy you didn't have to pull all the sheets and towels like some Airbnbs. The pool staff and lifeguards were very friendly. The kids splashpad area was large and had staff monitoring the kids on the slides.