In all my years of going to various types of doctors' offices, Pleasant Ridge Internal office staff is by far the worst I've ever encountered! I really liked Dr Theresa Stretch and the people in the lab. My issues are with the person that answers the phone, the people working the front desk, the person in charge of referrals and the medical assistant; they are all incompetent and uncaring. I waited two weeks before calling about my referral and I was given a name and number of a doctor that did not exist at that practice and they did not have my name on their referral list. I found another doctor and her staff sent my release of information and it took almost 2 weeks, numerous phone calls, unanswered messages, and finally getting Dr Stretch involved before the information was sent to my new doctor. Do not go there ever!! read more

If you are going for annual physicals and routine exams and don't care what kind of service you get, this is the place. I was truly ill and not only got the wrong diagnosis, but got no treatment. Switched to Family Healthcare Associates and got a diagnosis and appropriate treatment within 3 days. Pay attention to the majority of negative reviews. read more

I do not recommend this place. The receptionist has a bad attitude, and they are not very helpful. The Dr.'s assistant would not even get out of her chair to do her job. read more

Very unprofessional rude and absolutely unpleasant. Little if any care in patient needs . Usually need to argue to get your point across since she already knows your issue and that seems to be having to much money. She is a ripoff and her entire practice should be looked by a licensing Dept from the state . read more

I have been a patient at this facility since November 2015, and I will NEVER go back. The main reason is because it has always seemed like there were hidden fees and extra charges, and today's visit proved it. I showed up for an appointment regarding a sports injury, and was told I had a balance of $142 related to my yearly physical that I had 2 weeks ago. I assured the receptionist that physicals are 100% paid for by my insurance and I should not have a balance. I asked to speak to the office manager and she said that bc the nurse and I had discussed things not related to my physical, that they had to charge the insurance. So I immediately asked to see the notes, bc I'm in great shape and had no issues at the time of the visit, so I was unclear as to what we had discussed that would've required a separate office visit fee. On the notes it stated that we had discussed "orthopedic" "insomnia" and "anxiety", which resulted in a separate office visit. Let me tell you how that went exactly. The NP asked me "so how are you sleeping" and I replied "so good, much better since starting hormone therapy". Then she noticed my elbow brace and said "so does your elbow still hurt?" to that I replied that I was seeing an orthopedic specialist. Same scenario regarding past anxiety, I told her I was feeling great and had no issues. So because she asked me open-ended questions, that I answered with "I'm totally good!" she billed my insurance company HUNDREDS of dollars. All during a physical to discuss my well-being! Had I known that I should have sat in silence to avoid being billed, I would've keep my mouth shut. I'm disgusted and fed up and this is not the first time they've found ways to charge extra fees. Overall it is an underhanded, sneaky and distrustful place that is intentionally screwing over their patients and over billing insurance companies. read more

I think I'm done with this operation. I have yet to see a blood test report although the receptionist did call and say it was "normal". The nurse practitioner has not given me a referral to a doctor the prescribes ADD medication after 4 months. She claimed that they can not do it but she cannot give me a referral. I think they are more interested in treating what they want to treat and not what I desperately need. Enough is enough. read more

Can I give this place 0 stars? Haven't been to see them since July 2017 - just received an invoice today from them from July 2017 stating that they've tried three times to collect payment. WRONG. This is the first time that I've ever received notification of an outstanding balance. I called to make the full payment and the woman on the line put me on hold 4-5 times and a few times was carrying on other conversations with other people in the vicinity while I was on the line. I literally just sat there on the other end of the phone saying, 'Hello?' three or four times before I think she realized she wasn't muted out or hadn't put me on hold. 100% unprofessional in every way possible. read more

The nurse practitioner who helped me was great, as was the phlebotomist. But everyone else was awful. Reception is unhelpful. They FORGOT to send my prescription to the pharmacy, and only sent it once I followed up a week later. They never gave me a login to the web portal to see lab results. The med tech left off important details from my medical record. And I also overheard the med tech talking about me LOUDLY down the hall, even making fun of me, where certainly at least 10+ people could overhear... certainly not HIPAA compliant, also disrespectful. I'm taking my business elsewhere. read more

Short story - there was a minor, forgivable mistake and there was a huge, potentially life ending mistake. The minor mistake is that the doctor asked for only 1/2 of the blood draws that she wanted, and so I had to go back and pay more to get blood drawn a second time. $10 more to get it right, whatever. Not a big deal and forgivable. The major mistake was when I went in with a cold and the nurse practitioner prescribed some meds.I told her multiple times I was allergic to a specific medication. She took note, said she'd consult with a doctor. I go to pick up my Rx and come to find out what they did prescribe me has a high chance of making me unable to breathe based on my history. If I didn't ask at every step, I would have taken the meds and probably died alone in my bed tonight. If anyone has a good general practitioner out there, let me know :) read more

Love Dr. Doyen! She is so helpful, spends time with patient, no waiting around, and labs are done in office and quick! No complaints and love not having to go a giant hospital to see a primary care doctor. read more

This Internal Medicine clinic has the sweetest most compassionate doctor- Dr. Theresa Stretch. She is soft spoken, attentive and always takes her patients into consideration above all else. The staff is very sweet and helpful. The clinic is a little difficult to find- its on an "Island" of land between Pleasant Ridge and Best Buy. If you don't look for it you would never even notice it. She recently added a Nurse Practitioner since her patient volume was becoming too much- and they are scheduled to start read more

Great place, neat and professional staff and providers. Dr. Stretch and her staffs is an awesome and compassionate internist! New management in office, Medical asistants are always working so hard , so as front office peoole. Lupe is awesome, very sweet lady and she is also bilingual! Levi is the only gentleman that works there, he is helpful. Has great patient services and he is always willing to go way and beyond what he could to help you. They have labcorp in site, Brigida is the lab tech, she is awesome and very friendly! Highly recommend this place if your looking for a primary care physician. This team will definitely meet your needs! Always willing to accommodate you! heart of Arlington, blocks away from the parks mall! Heather is one of the NP, sweet nurse! Dr. Doyen, she is very down to earth! Dr. Stretch is the main doctor. She is the best!!!! read more

Will never return to Pleasant Ridge Internal Medicine. Office staff and medical staff (PA's and MA's, specifically Myra, Belinda, Jessica, Julia, Mari, Jessica, Lupe, Bianca and Florence, office manager) never return phone calls. And when you do get ahold of someone, they are very rude. Do not care about your health or your visits. Will not refill Rx's timely, often running out of meds before you can get ahold of anyone. When Dr. Doyen was there, it was efficient. When she left, it went totally downhill. Very unprofessional all the way around. Tried to get appoint with Dr. Stretch to discuss all matters and before we could talk to her, since it is her practice, they canceled our appointment and recommended that we find another provider. Gladly we did! Do not trust this practice with your healthcare needs. read more

Very unresponsive. Leaving a message doesn't help- they say they'll get back to you but they won't. You have to continue to reach out until you get lucky and someone actually answers. The office staff is quite rude and overall not helpful. I will be moving to a different doctor because of the poor customer service. I have heard great things about Dr. Stretch but she isn't taking new patients and unfortunately the other staff make the experience unpleasant. read more

Were not upfront with me about medications they would or would not fill. Took almost THREE weeks to call me back after I left FOUR voicemails for the doctor; and even then the doctor never called me back. read more

That are a joke. Going for 7 years and never met the doctor. They do not believe their patients. Consumer Beware!!

If rating 0 stars were an option, I'd choose that! Dr. Stretch (and management) is rude and and lacks empathy for her staff and patients. Turn over rate that I've seen at this clinic in a year alone is quite sad and ridiculous. A little communication could go along way, which this office clearly lacks. Total chaos! When patients and staff are leaving your practice left and right, it's time to start evaluating from the top, down. Management and operations is obviously bad for business!! Do not go here, you'll regret it!! read more

Loved Dr. Doyen at first, but this whole practice is just revenue driven. They suggest you need everything your insurance will cover, even if you have no symptoms to justify the test. In the past year they have had almost a 100% staff turn over. Now it is totally awful. Staff is sooooo rude, especially the front office. The lady from Lab Core is nice, but slow and the entire office has no care of your time, but be 10 min late and they refuse to see you. Trust me for a patient doctor relationship do not look for it here. read more

I've been going to Chelsea Doyen for approximately 2 years. She is an awesome doctor. She has helped me through problems, she is so easy to talk to, and is a great listener. She seems to remember everything I've said, even when I don't remember. I honestly feel like I'm talking to a friend. I highly recommend her. The whole office is very nice. My husband goes to Dr. Stretch and has also seen Heather Rich a number of times. He likes them very much. Pleasant Ridge Internal Medicine is highly recommended by us. Marie and Stephen Padilla read more

Horrible experience. Went in for a well woman examine 7 months ago. STILL fighting to get responses from them to rectify billing errors. They convinced me to take extra tests that weren't really needed on the premise they were fully covered 100% by my insurance. They then submitted them under the wrong codes, causing me to be billed and the battle I've been dealing with since. Billing department is not responsive. They have responded to about 5% of my 50 attempts to resolve this. What a nightmare. Will not be back. Will recommend everyone I know to avoid them as well. read more

I've had nothing but excellent experiences after four visits to this office. This is true of Dr.Stretch, the physician assist, and the nurse practitioner. The Doc sets the tone and she is a no B.S. type of person. She may not tell you what you want to hear but she will tell you the truth. It's up to the patient to decide what to do with the truth. As a senior, I have seem a few Docs. Dr. Stretch is excellent and the whole office is professional and organized. read more

Dr. Stretch was very helpful during my chemotherapy. She read my entire medical UT-Southwestern medical record after I was in chemotherapy. She took exception that very first visit after my surgery and chemotherapy for colon cancer. read more

Pretty disappointed in my visit to Pleasant Ridge Internal Medicine the Grand Prairie office. I recently moved to Texas and needed my medication refilled. I called the office and specifically asked if the person I was seeing would write a prescription for my medication (it being for ADD some doctors don't feel comfortable writing a prescription for this which is okay and why I asked before I made and appointment.) she assured me it wouldn't be a problem. Fast forward to 40 minutes into my appointment and the Nurse practitioner said she would not fill my prescription. So I wasted my time and money to literally walk out of the office with nothing. I am beyond mad at my experience. read more

Dr Doyen works here. WORST Dr I've had my entire life. She told me all my health issues we're all in my head & accused me of being lazy & just wanting social security. Told me to suck it up & get a job. I complained I am unable to pee, pain, joints hurt, balance issues, inability to eat. Well guess what!!!! NONE of it was in my head. I have Dysautonomia. If she wasn't so lazy & just checked my vital signs standing up she would of seen that. Instead she degraded & humiliated me. She refused to send a referral to a urologist. I'm 27 & now find NO THANKS TO DOYEN I have gastroparesis, acontractile detrusor, neurogenic bladder, and a long list of some very serious issues. I have been STARVING for years & she didn't believe me because I'm fat even tho my labs showed her I am very deficient on vitamins. She basically almost killed me! She told me to eat more fiber! So I did & got worse. With gastroparesis you can't have fiber. I could of died because of her lack of intelligence, poor bedside manner, and not listening or believing me. Worst doctor ever & I've been to a ton. DO NOT GO HERE. I've paid out thousands of dollars for her to give me no help & make my life worse. She only cares about money, patients are only $ to her. I have several debilitating life threatening conditions & she could would not care if I died. read more

Have been going there for several years. I personally like Dr. Stretch, and although she is also my husbands primary care, he never sees her, always someone else. The office staff is so inefficient that it's become intolerable. Other doctors, specialists, we see seem to care enough to be sure we follow up appropriately and/or assist in getting appointments for referrals. Timely replies to phone calls or responses to issues is any kind rarely happen with any efficiency. Communication is poor. read more

Pleasant professional, all the good qualities of an efficient office. Dt Doyen is a jewel!

The billing practices here are terrible. I have gone here less then a year. I went in the first time for a "wellness" check required by my employer. Even though it was 100% paid for by my company they required me to pay an additional $225 because I was a "new" patient. That should have been my first clue. They recommended I start taking "hormone pellets" at the cost of $500 a pellet. When my insurance company called to get the CPT code, they were told there wasn't one. But later I found out that there was one. I had a follow up visit after the first of the year to get test results back and was charged $375 for the visit and $70 for a "consultation". So if you ask any questions what so ever they charge you additional money. What is the cost of the visit for? I had another apt to follow up on a RX given at the one I just talked about and was charged $375 for a 5 min visit with the nurse. I have NEVER seen a doctor here. Once I saw these outrageous charges I called to get the CPT codes bills and was treated very rudely. Was told they charged "more" because of my health. I am not in poor health. I would hate to see what they charge for a sick person. Oh, good luck actually seeing a doctor. read more

The worse internal medicine practice ever. They charge $30 for miss appointments that you booked a year ago. Takes a year to get in to see them to begin with and the online system they use is the most frustrating thing in the world. Avoid at all costs. read more