thanks for your reply- however, the care at aegis was poor enough for me to win a custody case…read morereleasing him from your care. it may well be that independent living there is satisfactory, but the truth is that many people testified to the judge that the care was not appropriate for his level of dementia. your facility is beautiful, but the management did nothing to help. https://youtu.be/rlNMz7NKzKM

My Mother lives at Aegis, in the memory care section. There are some caregivers who look after her…read morereally well. In a general way the facility is nice - clean and welcoming. They just had a big renovation in the community areas of the memory care sections and it looks freshened up. (Except for the old furniture). Most of the caregivers are good - they have a lot of work to do for a lot of people and not very much staffing. They seem to really care about the old folks who live there. I am updating my review from last winter to reflect current conditions at Aegis. The staff has had a major change with a new nursing director. A Marquita Kennedy has come aboard, and none are too happy about it. She has not been there terribly long, and already residents and us family are grumbling and good staff members are fixing to leave because of her. One bad egg may spoil a good thing here, and quick, too. The activities have slacked off some, less and less it seems. My Mother has been more sedentary with less to do. The food is still the same, not too good. The place is kept up fairly well. The staff turnover seems about the same as anywhere else, but is about to go through the roof with Ms. Kennedy at the reigns.

Very Impressed! Visited Carlton with a friend today who is looking for assisted living for her…read moremother. Mary, the Sales Director was so thorough, knowledgeable, friendly and helpful. Mary explained everything to us thoroughly - we gained so much knowledge about Carlton and this facility. What impresses is the most is that you can tell that Mary, along with other employees here, are genuinely nice and truly enjoy and take pride in their job. We did a tour of the facility - which is beautiful and immaculately maintained - it is exactly as advertised... warm, home feel, clean but not sterile. We saw some folks walking around, some with canes, some with walkers, others with wheelchairs, and some who are getting ready to go on a tricycle bike ride! We toured around the faculty including its TV and activity room, the outdoor dining and hanging area, the restaurant, library. What impressed us the most - in addition to their staff - is their restaurant. It is a nice restaurant and has a seasonal menu, and plenty of drink choice. It is truly a cruise ship on land! Every elderly person should be fortunate enough to live in a nice facility such as Carlton's when we get older!

Carlton Staff have become a family of friends. They love our family member as much as we do. Are…read moresystems always perfect and flawless? The answer is no. Families aren't perfect. However, what we know for sure is that from the moment our loved one stepped into that community until her last breath, her caregivers were present and responsive and loving. They wept with us as we said our goodbyes and demonstrated professional integrity and the power of human connection for days, months, years and then...some very slow arduous hours. Thank you.

We had a very negative experience at Carlton with my father, who had dementia. There was not…read moreenough supervision and his health significantly diminished once he arrived, ultimately leading to his death after just 4 months. Carlton's solutions to my father's limited mobility and need for some assistance in eating was to overmedicate him so that he was unable to eat. He lost 27 pounds in 2 months which landed him in the hospital. Carlton could not explain how this happened or how they "missed" the weight loss. He never recovered and died a week later. Carlton made many promises to our family, none of which were kept. Carlton is incapable of providing adequate memory care to its residents.

We moved my mom into Carlton Downtown six months ago and it has been a wonderful relief. She did…read morenot initially want to move but the staff were super supportive and mom has acclimated amazingly well. She likes the routine, eating with others and there is often someone popping into her room to check on her or invite her to meals. The staff are super friendly and get to know each resident by name. They have fun activities and something for everyone. It feels like a family with genuine care. I'm grateful mom has so much more social interaction than living alone in her too quiet house. They also recently updated the decor in the dining and activities rooms and they are beautiful and modern.

We are so excited that our parents are going to be moving into The Kensington in Walnut Creek!…read more When my sister and I went with our parents to visit we were so impressed! It had such a warm feeling from the staff and the people who lived there! I hear the food is amazing which we will find out since we will be visiting our parents often!

I've always been so hesitant with assisted living homes for our elderly. This really is not typical…read morepractice in our family. So you can imagine how reluctant I felt about leaving a love one in the care of strangers. I called first to ask about the facility and the type of care they offer. The person I spoke to, I believe her name was Natasha was so lovely and answered all my questions with patience and understanding of all my concerns. She suggested I come tour the facility to see the space and help put my mind at ease even though I wasn't ready to make the move. I thought to myself wow typically when people are not ready you can easily get swept to the side. To my surprise, I was greeted with smiles, well kept common areas, a staff that was seasoned, professional and passionate about their roles. Even though I may not be ready to put my loved one in an assisted living community at least I know there is a community like the Kensington that will care for my family the way I do.

Over the past two years, I've had the opportunity to work closely with San Sor and his team at…read moreOakmont of Concord. I spend time in many communities, and this one stands out. San is an exceptional leader -- steady, approachable, and clearly invested in both residents and staff. What always strikes me is the consistency. The community is clean and welcoming, and I'm greeted by team members every time I walk in. We've partnered on dementia education and discussions around senior isolation, and the staff's professionalism and willingness to engage really impressed me. I don't say this lightly -- if my own mother ever needed this type of support, I would feel confident placing her here.

Oakmont is a wonderful senior living community! What makes it even more special are the people…read morethere. Friendly staff and residents! I am the Executive Director of the community and my team is amazing! I would highly recommend Oakmont of Concord to anyone in need of Assisted Living or Memory Care for their loved ones! Come by and take a tour!

I was a patient at Windsor Rosewood for close to a month. I was greeted by the office staff upon…read morearrival with introductions. It was very comforting, to know I had this team of professional individuals helping me move forward in healing. The nurses and the CNA's were outstanding, meeting my every need as per my Doctors orders and requests. Physical therapy, added encouragement to help improve. My physical condition was a challenge. I was incapable of taking care of myself during my healing process, and always felt that the staff was eager to encourage and cheer me to do better. The service for all meals impressed me, with their timely efforts to serve appealing meals. helping in any way they could were on time. I witnessed the staff encourage patients to reach goals, such as standing, walking, and even taking the time to read, bath and in one case help feed my roommate. There were many patients at the hospital that were in critical condition getting constant attention to their needs. The condition of the facilities was very welcoming,, clean and orderly. Office personnel, Maggie and Monet, were beyond considerate, kind and helpful. I would not hesitate to recommend this facility.

This facility is extremely disorganized, and I am deeply concerned about the level of care my…read moremother was receiving. She was admitted for rehabilitation following a stroke and has specific medical instructions that are not being properly followed. She is supposed to have thickened liquids without the use of straws to prevent aspiration; however, even after having a meeting with their section managers about my mom's needs, the staff were still giving her straws. Additionally, she requires assistance with eating, yet staff routinely drop off her meal tray and leave without ensuring she is able to eat or drink. When I visited, I can see her tray of food is untouched on the table that is not even in reach of my mom. She is not supposed to get up without assistance. There appears to be little to no concern for whether she is receiving adequate nutrition or hydration. During day 3 of my mom's stay (same day as issue above), I found my mother shivering uncontrollably and unable to speak. After I alerted staff, they checked her temperature and found it to be 104°F. She was given Tylenol and an IV - the nurse did what she could. A couple of hours later, I requested that her temperature be checked again. The assistant used a no-touch thermometer but quickly moved it around her face and neck, then stated her temperature was 97°F. This seemed highly unlikely given how recently she had a high fever. After the assistant left, I checked my mother myself and found that she still felt extremely hot. I asked the assistant to return and recheck her temperature. It appeared he was not allowing the thermometer enough time to register properly, as he was moving it too quickly. When I asked him to hold it in one place where she felt hottest, he then reported a temperature of 100°F (I did not see the exact number, but the device indicated a red light - a fever). Overall, the staff demonstrate a lack of proper training, coordination, and communication. There are cork boards in patient rooms that could be used to clearly display care instructions, yet they are not being utilized (photo attached). This would be a simple but effective way to ensure consistency in patient care. Her inability to eat and drink independently, along with her shivering and high fever, went unnoticed by staff until we brought it to their attention. At the end of this experience, we requested that staff call an ambulance to transport my mother to the hospital, as we no longer felt she was safe in this facility. I will not be bringing her back. At the hospital, it was discovered that her urine was amber in color and she was diagnosed with a UTI. As for the facility itself, the environment is outdated and poorly maintained. The air circulation is inadequate, and the overall atmosphere feels depressing. Improvements in both the physical environment and staff performance are urgently needed.

Hold on to your wallet, get everything in writing, and be sure you have someone knowledgeable to…read morehelp you assess what you're being told and what the "Chateau" has done. Long story shortened: the physical facilities are lovely, buy they reneged on a verbal promise that I wouldn't be charged for something, and I had to press them for the refund that they guaranteed if their "guest" left early; and, worst, when my mom fell and was taken to the hospital *they never contacted me* to inform me. When I came to visit her in the evening, I found out about the hospital visit to the E.R. earlier that day. There were 3 Chateau III personnel standing around her bed in her room at their facility when I arrived, and my mom was so doped up on medications she looked like a zombie. She couldn't talk or communicate with me. On an earlier occasion, I had arrived on a Saturday afternoon to find her on the floor in her room, where she had been for some time, calling for help. No one came until I arrived and told them she had fallen. If your loved one pulls the emergency cord conveniently placed above their bed, there will be a charge each time. When my mom was there, it was $25 per pull (unbeknownst to me) and she pulled it multiple times to try to get a response. Needless to say, I pulled her out of the deceptively lovely surroundings and then began the process of demanding my refund.

Choosing a memory care home is never easy, and after visiting several places, I felt that Concord…read moreRoyale was the right choice. I was looking for something smaller, more personal, and as close to a home-like environment as possible. What stood out to me right away was the ratio of caregivers to residents; 3 caregivers for about 12 residents, which creates a level of attention and care that is hard to find. From the moment we walked in, the atmosphere felt warm and welcoming. Connie, the executive director, is attentive, kind, and truly cares. We immediately felt comfortable there. I visited frequently, about five times a week, at different times of day, and consistently experienced the same level of care. The staff was attentive, supportive, and genuinely present. I always felt at ease knowing he was in good hands. The food was also very good, which mattered a lot, as he really enjoyed his meals. I would especially like to recognize Miguel from the memory care unit. His care and presence are truly exceptional. He has a natural gift for what he does: compassionate, professional, and deeply attentive. He truly stands out because he genuinely cares, and you can feel that in the way he shows up every day. I always felt I could rely on him completely, and his support made a meaningful difference. I'm truly grateful for the care and environment provided here.

We had an awful experience with this place, after our loved one lived her for many years, Connie…read moredecided she wanted her to move out. The reasons she gave were "she doesn't want to get out of bed" or "she's lazy and doesn't listen to what we tell her to do". These statements were alarming to hear regarding an 81 year old elderly woman with dementia who had known the Concord Royale a her home for a long time. These negative remarks from Director Connie also had us worried for how our loved one was being spoken to and treated. Connie also expressed anger and said many negative criticizing things because our loved one became incontinent. We found all of this strange as all of the above are typical things which happen to a person who is elderly and has beginning stages of dementia. In our conversations with Connie, she suddenly did a very odd "about face" and said if we paid $350 a month extra money, our loved one could stay at the Concord Royale. At this point, as sad as it was to have her move while she had many friends for years who she would likely miss, we thought it best to move her elsewhere. Please keep a good eye on your loved one if they are living in this place (hopefully they won't do anything typical of an elderly person that will upset Connie).

Honestly, this place is on another level. The staff is super genuine, always smiling, and you can…read moretell they actually enjoy what they do. The whole community feels warm, clean, and welcoming. Its not cold or clinical like some other places. My family and I feel completely confident having our loved one here, and that peace of mind is priceless!

Resident for 2 months. The staff is absolutely fabulous. Director, sales manager, facilities…read morecoordinator, receptionist, a.k.a. director of first impressions, kitchen, staff, maids, all very caring and focused on getting things done. The residents are very nice and have made me feel welcome. The kitchen is improving since a complete makeover last month. Gated parking for those who need it. Just a feel good communal atmosphere. Also close to downtown and the weekly farmers market and concerts.