After our negative experience with British Airways customer service, my friend and I spent a couple…read morehours shopping in the terminal then headed to No. 1 Lounge since it was the one closest to where we happened to be in the terminal. The line was out the door with a 30 minute wait (and frankly not my favorite lounge, see my separate review of that one), and thankfully they told us to head to My Lounge which had more availability. They are both run by the same company, with My Lounge being recently remodeled and reopened (previously Club Aspire) in the past few months.
Walking into the lounge it's decorated with a cozy vibe, think textured brick walls, warm jewel tone tweed textures on the furniture with medium wood accents in the floor and bookshelves, reminiscent of a modern family room. Seating inside looks roughly enough for about 100 people, at mostly lounge chairs and couches. There's decent spacing so that it doesn't feel too crowded.
Check-in counter is immediately inside the entrance, at around 10:30am it wasn't too crowded, we were able to enter right away. Later on when we left around 1pm there was a short wait of about 10-15 minutes.
Directly to the right of the check-in, there's a small, more private lounge room with seating for about 8-10 which is where we parked ourselves. Walking left past the check-in counter the space opens up to a bar serving liquor and cocktails, and a food bar along the wall. They had breakfast food set out, including yogurt, smoothies, granola and cereal, cut fruit, bread and mini pastries, and warm food including all the elements of a traditional English breakfast including scrambled eggs, bacon, sausages, baked beans, toast, roasted tomatoes, roasted potatoes. There was also a pancake station which I've seen at a couple other Europe lounges, and you can basically pour your own batter and it goes through a mini oven and pops out cooked on the other side. Around noon they also set out lunch food though we didn't end up eating much of that.
Free WiFi is available and strong. There are screens scattered around the lounge with airline info though similar to other lounges no announcements are made, so you have to keep track of your own boarding time. Bathrooms are in decent shape.
Normal hours are 5:00am to 10:00pm.
Not a bad place to spend a few hours, would def stop by again if I lay over at Heathrow Terminal 3!
For more info:
https://no1lounges.com/lounges-by-location/my-lounge-at-heathrow-t3/