I was so happy to find a groomer locally that was top notch from the first phone call through pick…read moreup! My puppy Honey is 6 1/2 months old and I needed to find somewhere close to get her groomed. After having other groomers in town not return my texts and phone calls I decided to call Sandy Hill. Not only was the gentleman on the phone pleasant. But he was able to get me an appointment for the very next day. I also like the fact that Sandy Hill requires proof of vaccines, rabies shots, kennel cough, etc. prior to taking on a new puppy. When I got there for her appointment at 1 o'clock they were already waiting for me. They took a picture of her for her file, petted her up a little bit so she would be comfortable and asked specifically what I wanted done during the grooming appointment. I was told that it would be about an hour and a half and that I would get a phone call when she was done about an hour and 15 minutes later, I received a call from her groomer, letting me know that she was all done and adding that she did exceptionally well considering that she's just a puppy. When I got there, the groomer brought her out showed me what she did and handed me a report card that also outlined her appointment, she also proactively made an appointment eight weeks out for me so that I didn't have to worry. The location is about 13 minutes from the center of Saxonburg, and is located off of Sandy Hill Road. The kennel and grooming complex itself was spotless, it was immediately evident that it was a classy, well taken care of business. I will for sure be taking honey back and having Christine groom her again!

Took my dog there for boarding and was asked if we wanted her to have a bath. We said yes, not…read morerealizing that the fee for a bath for a 100 lb dog was $100!!!!!! over 20% of our overall bill. When inquiring about the charge, i was told that grooming is a separate service and we should have known to inquire what the fee would be. The front desk has no accountability or responsibility for grooming pricing. I find that as a full service business, that is not a very customer friendly response and quite frankly, in other kennels i have used, the bathing was always included in the overall kennel stay. I will be taking my business elsewhere.

Josh and his staff always take such great care of our dog while we are away. We feel very confident…read morein his care and will continue to do business with him in the future

What a rip-off... hidden fees... beware of this business…read more I would NEVER suggest anyone have their pet board here...very weird vibe.

Great staff, professional, responsible and family friend. Always feel safe having their sitters…read morewatch my dogs!

Great experience and communication throughout the process with a great staff that provides peace of…read moremind when we are away from our dog. Many services to fit multiple needs; couldn't be happier with our choice to trust Fetch!Pet Care with our pup.

I would recommend this kennel to anyone. They are very excellent with dogs and people alike. My dog…read morecame home happy and slept for two days.

Our pup loves to visit Aunt Heather and L & L kennels! They come home with awards and bandannas!read more

We had to take an emergency day trip and didn't any to leave our four month old Mini Schnauzer…read morealone for 9 hours. We called and asked if they could fit her in the next day. They said absolutely if she had all her vaccinations which she does. We arrived and they were so nice to her and us. We were given a link to keep an eye on her throughout the day, she had so much fun but was a bit shy! They took her to eat with them making sure she had a bit extra care. When we arrived they brought her to us with a gift bag filled with toys and treats for her and us. We were told she had an amazing day and was welcome back any time. We asked about how to pay and they informed us her first day was free. We were absolutely speechless, it isn't very often that a business cares and truly appreciates our business. We were also impressed at how they loved each dog that walked I. As if they were their own. I will definitely be taking her there for many of the amenities and services they provide. A huge thank you for taking the time and loving what you all do.

I've had both my dogs boarded for vacations and have been very happen with the attention and care…read morethat the individuals who work there pay toward my animals and others from what i can see on cameras as well as the interactions i've heard when we drop off and pick up. The dogs are on camera for the most part when the staff are there and i sense no stress from either my french bulldog or weimaraner. i recommend paying for some of the extras , like individual play time and walks as well as the going home bath to get that kennel stink off. In the end there buisness is well run, clean, and the staff are kind. Really appreciate them and the hard work they do for our pets in this community. See yinz soon! :)

They have been treating my dogs for 20 yrs. They are always good with my animals and are really…read moreknowable

They have horrible customer service and don't care about their customers that have been coming…read morethere for years. I got hung up on twice from their head customer service receptionist. Absolutely no respect for people or the animals.

Kylie does a great job grooming Sophie exactly how I request. Staff is very friendly and…read morewelcoming. Sophie always smells and looks amazing. Highly recommend this grooming business.

I won't take our Golden Retriever anywhere else! Arianna does a truly amazing job! She takes her…read moretime and is meticulous when grooming our Lily. She comes home looking like a show dog and is so proud of herself! The staff here is friendly, welcoming and professional.

NEVER EVER EVER take your animals here! I picked up my guinea pigs this afternoon after going on…read morevacation, and they gave one of them back to me in GI stasis. She is now staying overnight at the emergency vet because this place does not care about animals. I have records that she was a healthy weight when I dropped her off and they returned her to me severely underweight and lethargic. I signed paperwork at drop off saying they would take action if there were any medical issues but they failed to live up to that. She clearly stopped eating at some point during their stay but they failed to notice something as basic as that. She looked visibly horrible when I brought her home. The people working here have to be either incredibly incompetent or just downright negligent. Now I'm just hoping my pet will survive all because they failed to pay any attention to them or take action.

My poor dog contracted kennel cough from this facility. I called the pet hotel and it's vet clinic…read morenext-door, and they were too busy to see him. This is despite my dog being perfectly healthy upon going in. I guess we need to think up a new term, other than that "I wouldn't even send my dog to this place". Do your research. The appropriate response would be for them to at least exam and my dog, since it was their facility that he became sick.

I couldn't ask for a more caring group of people for my dogs. They make sure they play and they are…read moreloved. I always get picture updates and when I call to check on them they don't brush off the nervous Mommy moment they tell me just how my fur babies are doing. When we had to recently send one over the rainbow bridge the entire staff took the time to write a card to us and let us know they were thinking about our family. They have welcomed our newest addition with open arms and after a day at doggie day camp she is wiped out! Thank you all! Love y'all and everything you do!

I was apprehensive about leaving my dog in a kennel. I've been a dog owner for 20 years and have…read morealways had my family care for my dogs. Rosie is an 8 month puppy, and I realized she was just "too busy" to leave in the care of my older father. Drop off went as planned as explained on their internet site. I do suspect that they are strict with drop off and pick up times (as well as vaccinations) which was well explained in advance. I was more concerned with pick up and expected Rosie to be a hot, stinky mess. When I picked her up, they explained that she was shy for the 1st day or 2 and then had fun playing with the other dogs. She ate all her food one day but would pick the next. Completely in line with her personality. I expected her to smell like kennel, and suspect they may have given her a bath along the way. She smelled like a dog that had been shampooed about 2 to 3 days before. Appreciate the fact that they kept her clean and bathed her, if needed. She had dirt on her nose at pick up, completely in line with her personality. They also explained that she could be nervous for the next day or two after pick up. I reunited her with my older dog (left with my dad) on the day of pick up. There was hostility between the two dogs all day. I note that I did not give Rosie a bath that day as she appeared clean, and I was just too tired. I expect she smelled of other dogs which may have added to the hostility (and nervousness which MY DOG explained). I gave both dogs a bath the following morning and they were best friends again and hostility was gone. I would recommend this kennel and will use MY DOG again.

Picked up our dog at this kennel after her being there for 6 nights while we were on vacation. The…read morepup we picked up was not her normal, playful self. Lifeless, beat up,and It breaks our heart that our loving pup wasnt very happy to see us. Her paws are cut, blistered and bleeding. The black part of her nose is scratched and she has a big swollen scratched mark on her snout. The kennel owners excuse for the cut nose was that she stuck into a rough part of the fence repeatedly. We called and the owner said she was fine.. Calm and eatting... We are very upset with how poorly our dog was taken care of. We will NEVER take her back there!!!!!

This was the second time we boarded our dog while away. The first time using this kennel. Our boy…read morewas there for three days. He came home very down and lethargic. Upon returning home he has had multiple accidents in the house as well as vomiting . The diagnosis is giardia. Fortunately it will go away without treatment but the stress on our pup is heartbreaking. Not to mention, I've now had to disinfect our whole home bc this parasite can be spread to humans. I've never seen a dog projectile vomit until now. This is a very bad intestinal parasite and could have been avoided. Is this coincidental, maybe? According to the vet if proper precautions and care are practiced, this is avoidable.