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    Platinum Wine & Spirits

    3.0 (4 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 months ago

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    3 months ago

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    Total Wine & More

    Total Wine & More

    3.6(73 reviews)
    3.5 mi
    Budget friendly
    Family-owned & operated

    Go to spot to get good wine for a special occasion or dinner party. Staff is very knowledgeable and…read morefriendly and always a great selection. Some of their sales are bogus tho which is annoying.

    I've been a loyal customer of Total Wine primarily the Mission Valley location, but my recent visit…read moreto the Carmel Valley store left me extremely uncomfortable and disappointed. On my way to San Marcos, I stopped in to pick up a few cigars. While browsing the Scotch section, specifically looking at a Dalmore 15, an employee approached me and greeted me. I politely responded and made it clear more than once that I did not need assistance. I prefer to shop independently, and if I need help, I will ask. Despite this, the employee continued trying to engage, ignoring my clear and respectful responses. At that point, I was already feeling pressured and just wanted to check out and leave. While waiting in line, the same employee approached me again and redirected me to another register, saying he could help me there. I agreed, expecting a straightforward checkout. Instead, the interaction became uncomfortable and frankly bizarre. He asked if I needed a cigar bag. I responded clearly: "Yes." Rather than proceeding normally, he paused, stared at me, and acted as if he did not understand my response. There was an awkward silence where he simply looked at me in a confused and almost performative way. At that moment, I had to say: "I think my English wasn't that bad saying 'yes' after you asked if I need a bag." His response was dismissive: "Oh no, I asked if you need a cigar bag."! This interaction felt unnecessary, patronizing, and inappropriate. What should have been a simple transaction turned into an uncomfortable experience that made me question whether I was being subtly mocked or tested over something as basic as saying "yes." This happened around 3:33 PM on a Saturday. what should have been a quick stop after a long week turned into a frustrating and unwelcome experience. For clarity, the employee's name was John. I expect better from a company like Total Wine. Customers should not feel pressured while browsing, nor should they be made uncomfortable during a basic checkout interaction. This kind of behavior reflects poorly on the store and needs to be addressed seriously. I hope corporate reviews this and takes appropriate action to ensure customers are treated with respect and professionalism.

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    Platinum Wine & Spirits - beer_and_wine - Updated May 2026

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