The young installers (Ethan and Nick) were very courteous and professional. They removed an old piece of plastic piping that the previous installer left in to save him some time and replaced it with new copper piping. They did a nice, neat and clean job. See photo In addition, the Manager, Kevin is quick to answer any questions you may have and strives to make sure the customer is happy and satisfied. read more

Platinum Plumbing and Heating - New Heater - Plumbing Near Me - Limerick, Pennsylvania

These guys quoted me a price higher than their original estimate which I had agreed to. They quoted me $2800-3200 with it ending up over $3900. I hjad 2 other bids under $3,000 but they are really good salespeople telling them the Platinum PLumbing name was behind me and they do a great job??? Then after starting the job they told me the job was more work than they thought and have been holding me hostage by not finishing my job until I pay even more. They were there twice to look at my job to give me an estimate!! They left me with leaking and non working radiators and won't finish it, threatening to take me to court with the amount they now want to be even more, even though they still have not finished the work. Told me they didn't see the other cuts next to the very visible valves so they have to charge almost $2,000 more. If I don't pay they are suing me. I have pictures of them. My husband is an 83 year old Veteran who is ill and I am his soul caretaker so couldn't get over there for several days to check on them. I walked in to leaking and non working radiators with steam coming out. My floors are ruined under some of them and I have a hogh gas bill because steam had been coming out of them. They also did not get the required permit from the local borough to install a new hot water heater even though I brought it to their attention. the township inspector had to call them to make them get one. The hot water heater is working fine. I have written documentation on everything. I had sent them 2 emails about the situation months ago and never heard back until recently with the manger only wanting to talk to me on the phone?? They are rude and condescending, even in writing!! This has caused us so much stress! I so wished I would have used someone else. read more

Very courteous, professional, knowledgeable, and reasonable pricing. I will use Platinum again.

Platinum just finished installing a new boiler for our office. They were prompt getting to the office and completed the job on time. The price quoted was the best I received. Their technicians explained everything. read more

We had platinum out to our house recently to give us an estimate for a leak under the house. After spending a few hours, we were charged $800.00 and days later was given an estimate of $31,000.00. We called a different plumber who will do the work next week for $3950.00 Wasted our time and gave us a great deal of anxiety, read more

Around midnight last night I found my utility area to be all but flooded from my leaking hot water heater. I remembered seeing a Platinum truck in my neighborhood a few days ago and decided to give them a try since I didn't have a regular plumber. I really enjoyed the fact that an actual person answered and let me know a plumber would be calling me back soon, rather than going through an answering service. About 10 minutes later the phone rang and a very polite gentleman was able to calm me down and walk me through the steps to turn off the water to the hot water heater. He then offered to come right out - it was after midnight! I chose to have him send someone this morning instead, and he let me know someone from the office would call me by 8am to set up an appointment. As promised a woman from the office called me just before 8am this morning. I told her I would be home from 2pm on, which she said was not a problem and they'd call me when the plumber was on his way. Around 2:45 I got a phone call that a tech was on his way, and the best part is they informed me he even had a new unit on his truck since the hot water heater most likely needed to be replaced. Within 30 minutes he arrived and I really can't say enough good things about him! He made me feel so relaxed and didn't pressure me at all. He explained what he needed to do any why and answered all of my questions with great patience. After speaking with friends and neighbors I feel that the pricing for the work was very fair. I found out some people pay a lot more than I did for a similar installation, and mine came with a better warranty! About 2 hours from the time he walked in he was finished installing the new hot water heater. When he left I realized my utility closet somehow looks even cleaner than it did before! He did an amazing job on the installation and cleaned up so well it was like nothing ever happened. I was thrilled with my entire experience with this company and couldn't wait to write this review. I do find it strange that the only reviews shown on Yelp are outdated and awful. I'm glad I didn't have time to check here first because it might have discouraged me from calling on Platinum and I am so very glad that I did. I scrolled through the 12 "not recommended reviews" and find these are more in line with what I experienced when I hired Platinum. I don't usually review home service companies on Yelp, but I couldn't resist after I saw their current one-star rating. This company is THE BEST and I would highly recommend them to anyone for their plumbing needs! I'm going to use them for my air conditioner service this summer and will update my review after that experience as well. read more

Astronomical pricing! My ac unit needed a few control boards that tech said was covered under warranty; when he came back, a 2 hour job cost me $1200 !!!! Labor only! Parts were covered free! I wrote complaint to Attorney General's office! $200/hr i could see, but $600/hr??? They credited me $150 back after AG contacted them; how generous Its a shame to get taken advantage of! I was a former HVAC contractor before disability. I could have put the boards in myself! Corporate greed at its finest! They charge by the job, not by the hour! A 2 hour job costing $1200- they HAD to be charging for each board as a separate job and separate service call! Oh and the "referral bonus" that they were supposed to give the neighbor that recommended them- that never happened either! at the prices they're charging, a dinner at Sullivans would be expected, but she got nothing Platinum lost 2 customers with one referral Excellent business strategy read more

Sooooo.... we have used them twice now. This morning, wife woke up and NO RUNNING WATER. Of course I tried YouTube to fix it.... I'm not a plumber. We called Platinum Plumbing, the young lady I spoke to was AWESOME and sent a tech out ASAP. He diagnosed the problem quickly, and had a part sent over immediately. The process was so fast, I called out of work for 3-11 thinking it would be an all day event, and he was gone by 12pm. (Don't tell my boss). This company is absolutely phenomenal and I can't thank them enough for how quick they move to get people the service they need. Highly recommend and will absolutely use them again. read more

I am so happy that I have found Platinum Plumbing and Heating! I have used them for emergency and non emergency issues and their service is prompt, professional and very fairly priced too! I also recommended them to a family member for an Air conditioning quote and they saved thousands! While I hope to not need them soon, I really appreciate the peace of mind that I know I can call Platinum and I will get great service! Thank you Platinum! read more

They upsell heavily. Gave them opportunity on more than one job and I got the 'upsell' treatment. Nope.

We have used Platinum Plumbing a few times for non-emergency and emergency issues. We have had nothing but the best experiences with them. Both Steve and Mike were extremely professional and walked us thru exactly what needed to be done before starting the work. read more

It's hard these days to find a company that calls you back to do work. Especially when it's an emergency. I can't say enough great things about this company. Their customer service is spot on. The installers are so kind and polite. I own a business and we needed heat and quick, we cut hair so we didn't want our clients head to be cold . They came right away. Even though i wasn't heir current customer and checked in on us after it was fixed. I called them because i wanted to shop local and support local business. Best thing I have done for my business in a while. Would recommend them To anyone read more

Would not honor their proposal. Don't waste you time on They Came out looked at my job gave me a written proposal to replace my ac system. I agreed to the proposal with one request, could I put 1/3 down as outlined in PA state law instead of the 50% they proposed. They said no and said they no longer wanted to do the job. Response to the response ...... Well done you show someone had concern about being ripped off, apologized for being rude because you reneged on doing the work. Bottom line. Don't count on Platinum. read more

I called Platinum Plumbing and scheduled an appointment because my sink was clogged. I read on their website and saw free estimates so I was eager to find out what was going on with my sink. A pleasant receptionist answered the phone and scheduled me for a week later. Nothing was discussed about a fee. The plumber shows up at 945 and gets right to work . He says nothing about a price. I could here him working for a very short period of time and he says he doesn't have the peice to fix it and I could reschedule. He pulls out a receipt for $135. For what? I feel totally taken advantage of as a woman and a human being. I think the fee should have been disclosed on the phone or before he started the work. I understand paying someone for their time but $135 for 15 minutes... read more

We called Platinum plumbing to repair a lose faucet in our bathroom. The repair was scheduled three days later. Their plumber arrived and told us that he did not have any washers on his truck and if he had to go back to his shop,less than a mile away, it would cost us anther $100. He ended up tightening the broken washers and charging us $100 for 15 minutes of work. The next morning the faucet was lose again. No more platinum for us. unhappy in WPV Limerick township. read more

I have used Platinum Plumbing on many occasions: 1. They installed a second sink in my kids bathroom with new countertop...Fabulous work! 2. They ran the necessary piping to connect my pool heater to gas 3. When my basement flooded after the Hurricane and the owner promptly came out and replaced my existing sump pump which was not running efficiently. They came back a few days later and installed a water back up pump. They also made sure our hot water heater would start after being under water. FABULOUS company with fare pricing, polite workers that are dressed professionally, and GREAT work. read more

I am 100% satisfied!!! I contacted Platinum through Home Advisor's website. Within 5 minutes of leaving my request for service, I got a call from Kevin. That was the first good thing. I was able to describe my needs over the phone and Kevin said he would schedule someone to come out and look at my issues (toilet replacement, toilet repair and garbage disposal repair.) Kevin gave me an estimate over the phone!!! While I knew things could be different once someone arrived at my home and saw the situation for themselves, I was so happy that Kevin could give me an idea of what the costs would be. Within an hour, Matt arrived at may home. Matt is thorough, professional, receptive to questions and feedback, and is very pleasant. He explained the repairs to me and offered alternatives. The long and short of it - the work was done the same day, the price was exactly what Kevin quoted, the work was done well, and I am completely satisfied (which is not an easy thing for me to say!) Here's another thing that I LOVE - they price the work by the job, not by the hour!!! I am happy know that I have found a plumber I can trust, that is reasonably priced and does good work. It can't get much better than that!!!!! read more

On time, on budget and all things are considered in the estimate, so no surprises either. The people are courteous and respectful of you and your home, so they leave the place clean as well. I wouldn't use anyone else. read more

Last night we had an emergency. I walked into my kitchen and noticed that the sinks were filled up with disgusting, murky sewer water. I walked to my bathroom and there too, was a sink and toilet filled with sewer water. I immediately called Platinum Plumbing and explained (with much panic in my voice) what I was seeing. Andy was wonderful. He calmly asked me several questions to better understand the issue. He offered to either come out right then (it was about 9:00 at night) or we could wait until the morning as long as I did not use any more water. He did not pressure me to do one over the other and let me make the decision. I opted to have him come out that night. He was thorough in his investigation of the problem and was quickly able to identify the best solution. He cleaned the drain and had us back up and running that night! We had a pipe that was angled incorrectly that was causing an issue (along with so-called flushable wipes). Andy said that although he cleaned the drain, if we did not have the pipe angle corrected, we would run into the same issue in the future. He said that Kevin would be out first thing the next morning to fix it. Kevin arrived on time, was extremely nice, worked efficiently and cleaned up everything afterwards. Its as though we never had a problem and its only about 12 hours after it happened! Thank you Platinum Plumbing. This is THE plumbing service to call. They are knowledgable, polite, efficient, fairly priced and clean ~ the best! This is now the fifth time I have used Platinum and I will recommend you to anyone that I can! read more