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Platinum Patio

3.7 (19 reviews)
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Services - Platinum Patio

Patio cover installation

Patio cover repair

Platinum Patio Photos

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Another leak

On 8/9/22 we went under contract with James and Platinum Patio to have a 26 ft patio cover installed on our new home. When James came out to give the estimate, he explained everything in detail to which we felt comfortable going with his company. We gave a deposit of half the amount for materials and were told it would take 1-2 weeks to get supplies. After 2 weeks had past, we heard nothing. I had to continuously reach out myself multiple times just to get updates. I was then told there were delays from the manufacturer, which again is fine, but why not just simply update your customer? Following signing our contract, communication was piss poor at best. Lip service is excellent with this company prior to getting anything done, however, once a problem occurs that all stops. It took James and company over a month and a half to finally come and install our cover. That was ok and I was over it all already, but the problems did not end there. On a 26' cover, they only installed one downspout (gutter). So anytime it rained, I would continuously get drips from the other corner of the cover for days. I mean like 3-4 days due to the amount of water accumulated on the cover. I had to reach out several times and they eventually came and added another downspout. Despite this, we have had endless amounts of leaks from all over. This has been the most frustrating part of it all. We first encountered leaks where the cover meets the house. You would think that is a point of emphasis when sealing the cover, however, they had to come out twice to fix this as it continued to leak even after they "sealed" it again. To this day, they have come out at least 4 times to fix leaks on my cover. And what do you know, it is still leaking in between the panels again and dripping all over anytime it rains. This encounter with James and Platinum Patio has been easily the most frustrating part of home ownership. His lack of promptness to address customer issues is very concerning. I have numerous texts to him regarding these leak concerns as well as video and pictures over the past year, all to which I get no responses. I end up having to call numerous times to get through to him in which he once responded "oh yeah I got your text", yet never responds. So you blatantly ignored it for days knowing there was an issue? All in all our cover looks good, however, what good is it if it is not functioning as intended and workmanship is not up to standard? That is like putting lipstick on a pig. A lifetime warranty means nothing if you can't get them to come fix anything or at the very least just respond and acknowledge you. I have texted and sent pictures/videos to James of my most current leaks, and I have still no response. At this point, I have no choice but to start looking into initiating a contractor board complaint and contacting BBB. I really hate that it had to come to this as it's wasted so much of my time already. I'd be very weary of the lip service you'll get from the beginning because once the problems start, you'll be on your own. Do yourself a favor and spend a little more money for a reputable company with better quality and customer service.

Dario M.

They did a wonderful job with our lattice pergola! James came, explained to us all our options and gave us a quote. Once we decided and had HOA approval the process was really fast, it came out beautiful. Thank you so much!

Our New Patio Cover
Evangeline F.

James and his crew did an awesome job with our patio cover and we love it. The weather was crazy the past week and finally we had a sunny weather today that's why they were able to set it up and our backyard now looks bigger. We truly recommend Platinum Patio if you are planning to have your backyard have a patio cover installed. James was very detailed and thorough when we had our free estimate among the other companies whom we worked with that's why we went with them. This is a family owned business and his crew are all amazing and they treat us like a family! Thanks again James for our new patio cover. Hope you have more homes you can built your craft in!

Backyard awning
Vanessa D.

James is reliable, communicative and does excellent work. I love the awnings that James and his crew installed for me.

The wotk was good, the price was good and the customer service was awesome. The colors matched the exact colors of the house and trim which was demanded by our HOA. The color were perfect and the structural intergrity was amazing. We were given additional columns at no cost (my request). We were also given addtional fan beams at no cost. The entire experience was very favorable.

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Review Highlights - Platinum Patio

James came out Friday and gave us the estimate.

Mentioned in 15 reviews

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Platinum Patio - patiocoverings - Updated May 2026

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