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Platinum Event Rentals

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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6 years ago

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Fiesta Rentals - Draping package Fiesta Rentals

Fiesta Rentals

(13 reviews)

Great service! The team was professional and very accommodating. The setup and removal of the…read morehigh-quality tent, tables, heaters, etc. went smoothly considering the weather being extremely cold. The heaters kept everyone warm the entire time. Everything was perfect! Highly recommend

I'm writing this review based on my family's recent experience with this company. My wife was a…read moreprevious customer and had also referred people to them, so we expected better customer service and communication. She purchased a promotional offer directly through their website. The promotion was still publicly active, allowed payment to go through, and had no visible expiration date listed anywhere. After she questioned the promotion, she was told it had expired and that she "should've taken advantage of it in March," even though the offer was still live and purchasable on their own website. The company later acknowledged that the page had remained visible longer than it should have, but still refused to honor the promotion and only offered the standard return-customer discount. Instead of taking accountability for the confusion caused by their own website, their public response came across as defensive and condescending. What made the situation worse is that they stated the refund was processed immediately, but my wife still had not received it. She followed up asking for confirmation or a reference number and received no response. Because of that, we had to open a dispute with the card issuer. Leaving an expired promotion active with no visible expiration date is one issue. Ignoring a customer multiple times when they are asking about a refund is another. This experience completely changed our confidence in this company, and we no longer feel comfortable doing business with them.

Platinum Event Rentals - partysupplies - Updated May 2026

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