Been coming here for a few years, and every visit has been exceptionally pleasant!! I've also been to other locations and Upland is even closer to me, but I prefer Pomona as the staff is the friendliest (though they're always nice everywhere) Have been seen for routine STI/STD panels, clinician counseling & exams, pap smears, pregnancy tests. Every appointment is quick, efficient, and handled with care & confidentiality I cannot stress enough how sweet the staff are at this clinic!! From the receptionists, the nurses, the clinicians, to even the security guards (one of whom escorted me to my vehicle when protestors were nearby as he didn't want me to get harassed), always so comfortable in their care! They accept government assistance programs such as the Family PACT, which helps cover a lot of my appointments Highly recommend! read more

Honestly I would suggest to go to any other plan parenthood besides this one They don't go in order if your appointment is at 1 they will see people with 2 clock appointments before you They take there time there behind the counter laughing and eating with attitudes if you ask them when your next read more

terrible place absolutely terrible do not come here! I had my appointment at 2:15 and didn't come out till almost 5!!!!!! go to chino or somewhere else not here read more

Me and my wife came in here to get her birth control taken out. Had an appointment at 10 am and even got here early. Didn't call her for 40 mins. And when they did they had her sit in another waiting room behind the doors. Absolutely ridiculous, after she was concerned about the the wait she proceeded to ask if anyone was coming. They told her to wait in the room and someone will be there. Then proceeded to wait an additional 45 mins. Then heard laughing in the halls just to tell her there was an emergency... then the lady said the Dr came back from lunch. Absolutely ridiculous. Don't bother making an appointment because they'll still make you wait like you're just a walk in. read more

Had to come in for an emergency check up and everyone one was so patient and kind and made me feel supper comfortable in a clinic for the first time in my entire life I don't remember there names but the staff was amazing and very grateful that there here to help and will continue to come here. read more

I fainted during my appointment getting blood drawn and everyone was so helpful. They were caring and stayed with me until I was safe. I felt okay soon after, even tho my body was in severe shock. I was glad they were sweet about it. read more

You wait over an hour in the waiting room with an appointment with no clue as to when you'll get taken to the back. Horrible experience don't come. read more

When I came in a few weeks ago the staff was all very nice and I had no issues. I just called in as I didn't receive results yet and Aquila?? (idk how to spell it) was very rude immediately and even doing a petty laugh which is weird because I was being nice and asking a simple question as of when the results will come in. She said they have the results there and need to process it and doesn't know how long it will take and did not give me my results over the phone. This place seems to be much better without her(: read more

Planned Parenthood is essential for all people. Even though I have my own primary physician, I come to Planned Parenthood for reproductive care. All the people who work here are always so kind and caring to all people. In particular, Barbara and Vivian both took the extra step to help me feel comfortable during my visit. Barbara was my nurse, and she answered all of my questions. Did you know that there was an upgrade formula for the HPV vaccine. Ask her about it! read more

Love love love the staff are all amazing. Sahar was AMAZING!! She was so kind & made sure I was aware of exactly every little thing she was doing!! Such a caring, non judgmental, helpful environment!! Will be returning for anything else needed!! read more

FIVE STARS! What a clinic with incredible workers all around, from the front desk ladies, to the medical assistant, to the nurse and finally to the PA. The quality of care I received was nothing short of perfection. I felt like everyone there genuinely cares about their patients. A special shout out to the amazing PA Sahar! What a sweet, caring, patient, and knowledgeable human.. I've never had a professional go into so much detail about everything including what to expect (not even MD's)..I highly recommend this office.. 10/10 experience read more

Having an appointment doesn't mean anything at this location. I had an appointment at 11:45 they took over an hour to call me in and had me waiting in a second waiting room for 45 mins. Once i was finally called into a room they had me undress and a provider didn't come see me for 50 more minutes. They don't care about efficiency or the patient. This is not my first bad experience with this location so it's safe to say I will never be coming here for care ever again. If you need quick and effective care go to the upland location. read more

This location is easy to access, right off the freeway, and they always have security guards to keep you safe from solicitors! They have two parking lots with plenty of parking. And everyone always wears a mask! Everyone here is professional, and they offer all your needs! Although wait times can get long sometimes, so I suggest coming in early! read more

Amanda is amazing! Very clean and safe location, getting birth control handled and they made it so easy. Plus the wait wasn't bad at all. If I ever have to come back I would definitely come to this clinic. read more

Staff is extremely friendly and caring. They made me feel safe and answered all questions that I had. Would highly recommend this location.

Ebony, my NP took care of me and walked me through the steps of why I couldn't obtain my bc pills at the moment. She was very kind and helpful. I always love going to this location because of how much all the staff cares about each patient. Thank you, Ebony for the kindness! read more

Margarita was very helpful she answered al of my questions. And looked like she knew what she was doing. Very smart and cute woman.

My review is for Brianna from the call center! Super professional and informative! Had an answer to all my questions. xo

The workers here are very caring and supportive. My time there there was some rude visitors which I really do not understand because the workers are truly so nice trying to make the experience that you have there as easy as possible. I went in for reproductive care and left with education, trust in the faculty, and overall the best experience given the circumstances. I recommend this place highly. read more

The place is clean and the staff is very professional and helpful. Doctors are very great and they actually care for their patients. read more

Very professional and caring. I'm always treated very good there and highly recommend to anyone who needs services. Ty for being there.

I have been going to planned parenthood Pomona for almost a decade, I come in every 3 months for birth control and routine STI testing and they have always made me feel welcomed and comfortable. I am so thankful for PP and their amazing staff, they are very knowledgeable and always answer your questions with no judgement. During my last visit Diana was the worker that helped me and she was very friendly and thorough. The only down side about coming here is the protesters who harass you on the way in and way out, asking "what are you here for?". If this happens to you, it's none of their business and you can ignore them. Although very annoying, I won't let them scare me from taking care of my sexual health and will continue coming here. I highly recommend Planned Parenthood Pomona. read more

Got me in really quick as a walk in fast and friendly service Amanda always really sweet and understanding

This office is honestly great ! The office staff is very nice , office is clean and the care team is great as well !

The staff is so welcoming and nice! I came in as a walk in and they were able to help me without waiting to long. I definitely recommend and will be back! Also, Francine was so nice and made me feel comfortable. read more

Fast and friendly. We're able to get me in without having an appointment. Definitely recommend coming here.

Very professional staff. Great service. Great confidentiality. Margarita was very professional and kind. Definitely recommend coming here for women's Healthcare. read more

I love this place to be honest! The girls here are super nice and welcoming! I like to come here because it's always been fast and convenient. I pick up my birth control pills here and make sure I'm always okay because health is key! I feel really comfortable coming here. Diana, Fabiola and Francine were awesome, funny supportive girls highly recommend this place especially for those young ones who like confidentiality. read more

The staff here is great. The security guy does an amazing job at walking you to your car and into the facility to make sure your safe and solicitors don't approach you. All the staff is friendly and will go the extra step to help you get your services today. I had the pleasure of having Maria help me. She was sweet, caring and made me feel extremely comfortable. She explained everything and guided me, she answered all my questions and updated me on the new policies. Definitely recommend this place if you want to feel safe, satisfied and cared for. read more

María was the one who saw me initially, explained everything and took my height and weight. She was very informative and very sweet! She had a great attitude and made the whole process fast and easy. Carolina was the nurse who injected my depo shot, she was also very informative, kind mannered and was great with the needle. I love coming to this location. read more

The Black Doctor With Long Braids Is Very Unprofessional . She Doesn't Talk To Patients In Adulty Matter All She Cares About Is loosing Her Job And Lawsuits She Doesn't Offer Good Customer Service As Well As Use Professional Language. read more

Wow... I went in for the birth control implant insertion, and removal of my old implant. I was a little nervous, but Barbara N. (NP) made the experience so easy! Barbara was so professional explaining pre and post op care, she listened and addressed all my concerns. She made me feel very comfortable, the and her skills made the procedure was completely painless. Actually all the staff were so professional starting from Francine at the front desk helping me with my insurance, to Diane who assisted Barbara with my procedure. I would give 10 stars to the place if I could! read more

Walk-ins are welcome, but it's better to make an appointment. You wait a lot less time that way. This place is always clean, never crowded and I'm seen quickly. Staff and doctors are friendly, most importantly and thorough. I always feel comfortable coming here, other than the unnecessary jackasses that harass you on the way in. But of course, that isn't PP, I just wish they'd F off and get a job or something. I shouldn't be harassed for taking care of myself. Not everyone who walks through the door is getting an abortion. Some people are actually responsible, which is why they go, to prevent an abortion... Duh. So keep it up PP! read more

i just went in for a birth control replacement and this has been the absolute best exp ive had at planned parenthood.

Do Not Utilize Pomona Planned Parenthood Unprofessional conduct and incompetent practice. Pomona Planned Parenthood has absolutely no regard or respect for its clienteles time. They completely over book and make absolutely no effort to schedule in any meaningful way. Typical appointments are seen 2.5 to 3 hours after their scheduled appointment time. I'd recommend the Glendora Planned Parenthood, which I've visited twice and had a positive experience. Planned Parenthood - Glendora Health Center (626) 798-0706 130 West Rte 66 - Suite 100, Glendora, CA 91740 read more

Their staff is really friendly! Oscar and Suzy(?), were so nice and sweet. I would love to be friends with a personality like theirs :) I'm docking off a star though because my appointment took almost 3 hours. Yeah, not what I expected. Glendora is the one I usually go to and they're a lot faster, but their staff aren't people to remember that's for sure. read more

This place is such a non-judge mental zone. They make you feel comfortable and are really there for you every step of the way. A really nice girl names Jessie assisted me through my process and was such a kind soul. She really took the time to listen to what I had to say and ensured I was comfortable. I really appreciate people like this because you don't come across them often. She articulated her thoughts very well and knew so much about everything. Coming here can be intimidating but the staff and especially Jessie W. can make something so uncomfortable, comfortable. I will definitely continue to support planned parenthood! Once again, thank you Jessie W. read more

Great staff made the experience very comfortable ..they make you feel so safe and comfortable, judge free zone..the parking lot special services was hands down amazing he made sure none of the people outside bothered anyone goung in or out I fwlt so safe and comfortable i would give everything a raise hands down read more

The security escorted me to and from the building and were very nice. The staff were amazing and did everything they could to make me feel comfortable. Oscar did my intake and he did an awesome job putting me at ease. I had never been to planned parenthood before, but they treated me with respect and were very aware of the way I was feeling. I got treated better here than I did at my doctor's office. I went in for abnormal symptoms and for STD checking. I had an appointment but because of nerves I got there early and they were able to accommodate me. Definitely recommend this place . read more

Although the staff is nice, me and my partner came to see how far along is she and we both wanted to be in the room through the process, but they said only the patient even though she had asked if I can be in there because we want to go through this together, I think that you guys should allow the other partner in moments like this where both want to be there, I'm sad to say that I couldn't be there for here and our baby, because of this rule. read more